点评:Very quick review just to state that we were disappointed in the Winter Warmer spa package, due to several reasons, many of which other reviewers have detailed in their comments. Poor management, no communication between staff members, had a wait of nearly half an hour for someone to book us in, had to run around the hotel looking for someone to serve us a drink. Bowl of fries with a bit of seasoning £10, more fool us for paying it!
Members of the leisure side confirmed that they’re not happy with the recent changes and cutbacks. In need of refurbishment. Understaffed. Advertised complimentary tea and coffee not available.
There are worst things going on in the world than a disappointing spa experience, but just a word of advice to spend your hard earned money elsewhere.
Couples hot stone massage was good, can’t fault the beauty therapists, but they initially didn’t know which treatment we were booked for or what time so that was just another sign of poor communication.
Upstairs relaxation room is pretty… Everything else was a bit of a shambles!
翻译:简单评价一下,我们对冬季暖心水疗套餐非常失望,原因有很多,其他评论者也提到过很多。管理混乱,员工之间缺乏沟通,我们等了将近半个小时才有人来帮我们办理登记,还得在酒店里到处找人给我们送饮料。一碗只加了点调料的薯条就要10英镑,我们真是傻到付了这笔钱!
休闲部门的员工也证实他们对最近的变动和削减开支很不满意。水疗中心需要翻新,人手不足,广告上说的免费茶水和咖啡也没有。
世界上有很多比糟糕的水疗体验更糟糕的事情,但还是建议大家把辛苦赚来的钱花在别的地方。
情侣热石按摩还不错,美容师的技术无可挑剔,但他们一开始不知道我们预订的是哪种护理项目,也不知道具体时间,这再次暴露了沟通不畅的问题。
楼上的休息室很漂亮……其他的一切都乱七八糟!