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Wisp Resort的点评
点评：My family of 4 stayed here 2 nights. As none of us, myself included, had ever been snowboarding, I thought the newly added Aces program, which is free with a refundable deposit, was a great idea.
I booked through the Wisp website, which was simple enough. I did not receive any reminders of my stay leading up to it, and panicked a little when I tried to check my reservation before making the drive and received an error message. However, when I called, the staff member who answered at the Lodge was able to quickly confirm that my reservation was still confirmed and the room would be ready.
The lodge itself is nice, with what I would expect to be reasonable amenities for skiers and snowboarders trekking through the lobby areas —not super fancy, but nicely decorated, and easily wiped down from snow, mud, etc. There are a few restaurants in close proximity to each other, right within the lodge, ranging from a casual, paper-plate style pizzeria to grab-and-go foods and a nicer sit-down restaurant. All of the staff that I spoke with at the lodge were lovely, including the bartenders/waitstaff that were handling multiple responsibilities in Hearth & Hops, the staff member running the Last Chair, and the staff at the front desk.
We booked a 1 bedroom suite, which was also nice, with a king size bed in the bedroom, and a pullout sofa in the living area, plus a separate bathroom-- no frosted glass walls to put your toilet on display or anything like that! The noise level was acceptable, too, even though it was a busy weekend. I only heard people walking by and chatting occasionally, and there were no issues with loud appliances or temperature control.
The challenges were likely a mix of certain staff, broken links, and my own lack of knowledge simply because I am a complete beginner to all things winter sports related, but I want to list them out because they really shaped our experience.
First, I confirmed with the front desk that rental equipment would be at the lesson area, and that I just needed to show up. I really like to know exactly where to be and how to be prepared, so I was sure to confirm this.
We showed up about 10-15 minutes early for our lesson, and this was not enough time. It was unclear where to start checking in, as there are multiple stations, and I didn't notice any visible signage or direction. There were staff members who were checking on guests and giving direction, and while I didn't get his name, the man who interacted with me and my family was very nice and helpful as he ran back and forth.
We were directed to a check-in desk, and waited in line for several minutes, only to be told we just needed to go scan a receipt from my email at a kiosk. I am not sure what exactly doing that did, but we were told by the staff at that initial desk to go to another station for boots, which was quick and simple, and then we went to the next desk to get boards. We waited for a bit at this section, but again, the staff were friendly. The nice staff member came to check on us a few more times, and as we were now running behind, I mentioned that if we were too late for the lesson, I understood. I was a bit overwhelmed at this point because again, I wasn't entirely sure what I needed, and we were now 15 minutes late for the lesson. It turns out that the check-in desk that had directed us to the kiosk and to the boot desk, was actually supposed to give us helmets, so the staff member ran back to grab those and help my kids put them on, while we waited for our snowboards. This staff member reassured me that if we were too late, we would be moved to a later group lesson, and that it wasn't a big deal.
The staff member at the snowboard counter, assuming that he could tell I was stressed, also reassured me that running behind was a regular occurrence, that people underestimate how much time it takes to move through the rental area, and not to worry about it, and that it was truly not a problem. This was really helpful and appreciated.
Once we were all situated, we walked outside to the training area with the guidance of the previously mentioned friendly staff member, who brightly introduced us to our instructor. Two children were already part of the lesson. The instructor responded by loudly announcing that when people show up twenty-five minutes late for the lesson, it impacts everyone else. Fair enough, but it was embarrassing, especially when I had tried to confirm everything the night before, had been misdirected a few times, waited in various lines, and had been assured that it was not a problem.
Again, I am a complete beginner. I had never touched a snowboard in real life prior to this, and my experience with winter sports is a combination of watching the winter Olympics, and playing SSX Tricky as a child. Needless to say, I was already feeling the stress of trying something completely new.
The instructor had very little patience for this and continued to point out that we were late for the rest of the lesson.
We started by strapping one foot into each board. I looked over to see that my 8-year-old had the wrong foot (we assume... it was the opposite of everyone else's) strapped in, and the instructor said, "Well, I guess that's the foot she uses, today," and walked away to the other kids. I shuffled over to help her, couldn't release the boot strap, and tried to just hold her hands to move a little bit on the board. The instructor was already moving and calling us to go a few feet away to show us how to turn, but unfortunately, I couldn't move myself and my kid. Once the instructor once again commented how he "would hope that we could learn more than just turning in an hour and half lesson," again, pointing out we had been late, while my kid was very obviously on the ground with her board on top of mine and we were stuck, I was done. My kid just wanted to quit, and I felt so incredibly overwhelmed and *bad* that I took her inside, cried, and left.
The instructor did yell after me to tell the staff I was just taking a break, but I definitely wasn't planning to return. The comments also apparently didn't stop, as my husband and older daughter did continue the lesson.
This honestly ruined the trip. The friendly staff member reappeared and tried to ask me a few questions as I was changing back into my shoes, but I was a mess at that point and just wanted to go back to my room. I do want to mention that he really did try to direct me to the ski office, etc., so he was truly kind and helpful, but I just wasn't in the headspace at that point to try. Not having actually learned how to snowboard, use the lifts etc., I wasn't about to go attempt it myself or risk my kids getting hurt, so that really limited our options for the rest of the trip. This is something I have been begging my family to do with me for years, so having finally gotten to go, really having tried to do everything right, only to be dismissed and berated by the instructor to the point of leaving in tears really killed the vibe and my interest in the sport at all.
I will say that there were others in the rental area who I assume had booked private lessons, and their instructors seemed really nice and supportive, explaining all of the gear and encouraging them, so if I could have done it again, I would have opted to go that route.
There are other activities at the resort, like an escape room, and snow tubing, but I did not realize that it had to be booked in advance, and everything was fully sold out. There is a mountain coaster, but the link to the pass that includes it was broken, and when I explained that I was having trouble finding available activities, the staff at the lodge desk showed me some offsite places to visit, so evidently everything was just sold out. So be aware, everything needs to be preplanned, and you can't just pick activities spontaneously.
The pool area is really nice, thankfully, because that's where we spent the rest of our trip.
Overall, if you already know what you're doing, I would say the place is a nice destination, but I wouldn't recommend it for true beginners.
I booked through the Wisp website, which was simple enough. I did not receive any reminders of my stay leading up to it, and panicked a little when I tried to check my reservation before making the drive and received an error message. However, when I called, the staff member who answered at the Lodge was able to quickly confirm that my reservation was still confirmed and the room would be ready.
The lodge itself is nice, with what I would expect to be reasonable amenities for skiers and snowboarders trekking through the lobby areas —not super fancy, but nicely decorated, and easily wiped down from snow, mud, etc. There are a few restaurants in close proximity to each other, right within the lodge, ranging from a casual, paper-plate style pizzeria to grab-and-go foods and a nicer sit-down restaurant. All of the staff that I spoke with at the lodge were lovely, including the bartenders/waitstaff that were handling multiple responsibilities in Hearth & Hops, the staff member running the Last Chair, and the staff at the front desk.
We booked a 1 bedroom suite, which was also nice, with a king size bed in the bedroom, and a pullout sofa in the living area, plus a separate bathroom-- no frosted glass walls to put your toilet on display or anything like that! The noise level was acceptable, too, even though it was a busy weekend. I only heard people walking by and chatting occasionally, and there were no issues with loud appliances or temperature control.
The challenges were likely a mix of certain staff, broken links, and my own lack of knowledge simply because I am a complete beginner to all things winter sports related, but I want to list them out because they really shaped our experience.
First, I confirmed with the front desk that rental equipment would be at the lesson area, and that I just needed to show up. I really like to know exactly where to be and how to be prepared, so I was sure to confirm this.
We showed up about 10-15 minutes early for our lesson, and this was not enough time. It was unclear where to start checking in, as there are multiple stations, and I didn't notice any visible signage or direction. There were staff members who were checking on guests and giving direction, and while I didn't get his name, the man who interacted with me and my family was very nice and helpful as he ran back and forth.
We were directed to a check-in desk, and waited in line for several minutes, only to be told we just needed to go scan a receipt from my email at a kiosk. I am not sure what exactly doing that did, but we were told by the staff at that initial desk to go to another station for boots, which was quick and simple, and then we went to the next desk to get boards. We waited for a bit at this section, but again, the staff were friendly. The nice staff member came to check on us a few more times, and as we were now running behind, I mentioned that if we were too late for the lesson, I understood. I was a bit overwhelmed at this point because again, I wasn't entirely sure what I needed, and we were now 15 minutes late for the lesson. It turns out that the check-in desk that had directed us to the kiosk and to the boot desk, was actually supposed to give us helmets, so the staff member ran back to grab those and help my kids put them on, while we waited for our snowboards. This staff member reassured me that if we were too late, we would be moved to a later group lesson, and that it wasn't a big deal.
The staff member at the snowboard counter, assuming that he could tell I was stressed, also reassured me that running behind was a regular occurrence, that people underestimate how much time it takes to move through the rental area, and not to worry about it, and that it was truly not a problem. This was really helpful and appreciated.
Once we were all situated, we walked outside to the training area with the guidance of the previously mentioned friendly staff member, who brightly introduced us to our instructor. Two children were already part of the lesson. The instructor responded by loudly announcing that when people show up twenty-five minutes late for the lesson, it impacts everyone else. Fair enough, but it was embarrassing, especially when I had tried to confirm everything the night before, had been misdirected a few times, waited in various lines, and had been assured that it was not a problem.
Again, I am a complete beginner. I had never touched a snowboard in real life prior to this, and my experience with winter sports is a combination of watching the winter Olympics, and playing SSX Tricky as a child. Needless to say, I was already feeling the stress of trying something completely new.
The instructor had very little patience for this and continued to point out that we were late for the rest of the lesson.
We started by strapping one foot into each board. I looked over to see that my 8-year-old had the wrong foot (we assume... it was the opposite of everyone else's) strapped in, and the instructor said, "Well, I guess that's the foot she uses, today," and walked away to the other kids. I shuffled over to help her, couldn't release the boot strap, and tried to just hold her hands to move a little bit on the board. The instructor was already moving and calling us to go a few feet away to show us how to turn, but unfortunately, I couldn't move myself and my kid. Once the instructor once again commented how he "would hope that we could learn more than just turning in an hour and half lesson," again, pointing out we had been late, while my kid was very obviously on the ground with her board on top of mine and we were stuck, I was done. My kid just wanted to quit, and I felt so incredibly overwhelmed and *bad* that I took her inside, cried, and left.
The instructor did yell after me to tell the staff I was just taking a break, but I definitely wasn't planning to return. The comments also apparently didn't stop, as my husband and older daughter did continue the lesson.
This honestly ruined the trip. The friendly staff member reappeared and tried to ask me a few questions as I was changing back into my shoes, but I was a mess at that point and just wanted to go back to my room. I do want to mention that he really did try to direct me to the ski office, etc., so he was truly kind and helpful, but I just wasn't in the headspace at that point to try. Not having actually learned how to snowboard, use the lifts etc., I wasn't about to go attempt it myself or risk my kids getting hurt, so that really limited our options for the rest of the trip. This is something I have been begging my family to do with me for years, so having finally gotten to go, really having tried to do everything right, only to be dismissed and berated by the instructor to the point of leaving in tears really killed the vibe and my interest in the sport at all.
I will say that there were others in the rental area who I assume had booked private lessons, and their instructors seemed really nice and supportive, explaining all of the gear and encouraging them, so if I could have done it again, I would have opted to go that route.
There are other activities at the resort, like an escape room, and snow tubing, but I did not realize that it had to be booked in advance, and everything was fully sold out. There is a mountain coaster, but the link to the pass that includes it was broken, and when I explained that I was having trouble finding available activities, the staff at the lodge desk showed me some offsite places to visit, so evidently everything was just sold out. So be aware, everything needs to be preplanned, and you can't just pick activities spontaneously.
The pool area is really nice, thankfully, because that's where we spent the rest of our trip.
Overall, if you already know what you're doing, I would say the place is a nice destination, but I wouldn't recommend it for true beginners.
翻译：我们一家四口在这里住了两晚。包括我在内，我们之前都没滑过单板滑雪，所以我觉得新推出的Aces项目（只需缴纳可退还的押金即可免费参加）真是个好主意。
我通过Wisp官网预订，过程很简单。入住前我没有收到任何提醒，所以在出发前尝试查看预订信息时，却收到了错误提示，这让我有点慌。不过，当我打电话过去后，接电话的工作人员很快就确认了我的预订仍然有效，房间也已经准备好了。
旅馆本身很不错，大堂里配备了滑雪者和单板滑雪者所需的各种便利设施——虽然不算特别豪华，但装饰得体，而且很容易擦拭掉雪、泥之类的污渍。旅馆内有好几家餐厅，彼此距离很近，从简简单单的纸盘披萨店到外带食品店，再到比较高档的餐厅，应有尽有。我在旅馆遇到的所有工作人员都非常友善，包括Hearth & Hops酒吧里身兼数职的调酒师/服务员、Last Chair滑雪场的工作人员以及前台工作人员。
我们预订了一间一卧室套房，房间也很不错，卧室里有一张特大号床，起居室里有一张沙发床，还有一个独立的卫生间——没有那种把马桶放在外面的磨砂玻璃墙之类的东西！即使是周末人很多，噪音水平也还可以接受。我只偶尔听到有人走动和聊天，也没有电器噪音或温度控制方面的问题。
遇到的问题可能是由于某些工作人员的态度、链接失效以及我自身对冬季运动一窍不通造成的，但我还是想把它们列出来，因为它们确实影响了我们的体验。
首先，我向前台确认了租赁设备会在上课区域，我只需要到场即可。我喜欢提前知道确切的地点和准备事项，所以特意确认了行程安排。
我们提前10-15分钟到达，但时间还是不够。登记处有很多，而且没有明显的指示牌，所以不知道从哪里开始办理。工作人员会过来询问客人并指引方向，虽然我没记住他的名字，但那位接待我和家人的男士非常友善，而且很乐于助人，他来回奔波。
我们被引导到一个登记台，排了几分钟的队，结果被告知只需要去自助终端扫描一下我邮箱里的收据。我不太清楚扫描收据的具体作用，但那个登记台的工作人员告诉我们去另一个地方租雪鞋，租雪鞋的过程很快很简单，然后我们又去了下一个地方租雪板。我们在那里等了一会儿，但工作人员依然很友好。那位友善的工作人员又过来询问了几次情况，由于我们已经迟到了，我便表示如果错过了课程，我也能理解。当时我有点不知所措，因为我还是不太清楚自己需要什么，而且我们已经迟到了15分钟。后来才知道，之前指引我们去自助服务亭和雪鞋借放处的登记台，其实是负责给我们头盔的，所以那位工作人员跑回去拿头盔，并帮孩子们戴上，而我们则在一旁等待雪板。这位工作人员向我保证，如果我们迟到了，会被安排到晚一点的团体课，没什么大不了的。
雪板柜台的工作人员，大概是看出我有点紧张，也安慰我说迟到是常有的事，大家都低估了在租赁区办理手续所需的时间，不用担心，真的没什么问题。这番话真的很有帮助，我很感激。安顿好之后，我们跟着之前提到的那位友善的工作人员走到外面的训练区，她热情地把我们介绍给了教练。当时已经有两个孩子在上课了。教练大声宣布，如果有人迟到25分钟，会影响到其他人。这倒也说得通，但还是挺尴尬的，尤其是我前一天晚上明明已经确认过所有信息，还被误导了好几次，排了好几次队，而且之前也被告知没问题。
再说一遍，我完全是个新手。在此之前，我从未真正接触过单板滑雪，我对冬季运动的了解仅限于小时候看冬奥会和玩SSX Tricky游戏。可想而知，尝试全新事物让我感到有些紧张。
教练对此很不耐烦，不停地提醒我们课程已经迟到了。
我们先练习把一只脚固定在滑板上。我瞥了一眼，发现我8岁的女儿绑错了脚（我们猜是错的……跟其他人的脚都反了），教练说：“好吧，看来她今天就用这只脚了。”说完就走开了，去找其他孩子。我挪过去想帮她，却解不开靴带，只好拉着她的手想让她在滑板上挪动一下。教练已经开始移动，叫我们往前走几步，要给我们示范转弯，但很不幸，我和孩子都动不了。教练又一次抱怨说“希望我们一个半小时的课能学到点儿转弯以外的东西”，同时又一次指出我们迟到了，而我的孩子明明摔在地上，滑板压在我的上面，我们俩都动不了，我彻底崩溃了。我的孩子突然想放弃，我当时感觉无比崩溃，也觉得很愧疚，于是就把她带回了房间，哭着离开了。
教练在我身后喊着让工作人员我先休息一下，但我绝对没打算回去。而且那些闲言碎语似乎并没有停止，因为我丈夫和大女儿还是继续上了课。
说实话，这件事彻底毁了我们的旅行。那位友好的工作人员后来又出现了，在我换鞋的时候想问我几个问题，但我当时情绪很低落，只想回房间。我必须说，他确实尽力帮我指路去滑雪办公室之类的，所以他真的很友善也很乐于助人，但我当时真的没心情尝试。我之前根本没学过滑雪板，也没用过缆车之类的，我可不想自己去尝试，也不想让孩子们受伤，所以这件事真的大大限制了我们接下来的行程安排。多年来我一直央求家人带我去体验滑雪，好不容易有机会去了，而且我努力做到尽善尽美，结果却被教练训斥了一顿，最后哭着离开，真是扫兴，也彻底浇灭了我对这项运动的兴趣。
不过，租赁区里也有其他人，我猜他们预订了私人课程，他们的教练看起来都很友善，也很支持他们，详细讲解了所有装备的使用方法，并给予了鼓励。如果可以重来，我肯定会选择私人课程。
度假村里还有其他活动，比如密室逃脱和雪圈，但我没注意到这些都需要提前预订，而且所有项目都已售罄。度假村里还有山地过山车，但是包含过山车项目的通票链接打不开。当我解释说我找不到可玩的项目时，酒店前台的工作人员给我推荐了一些度假村外的景点，所以很明显，所有项目都已经售罄了。所以请注意，所有活动都需要提前计划，不能随意选择。
泳池区真的很棒，这真是太好了，因为我们剩下的时间都待在那里。
总的来说，如果你已经知道自己要做什么，我会说这里是个不错的目的地，但我不建议完全的新手前往。
我通过Wisp官网预订，过程很简单。入住前我没有收到任何提醒，所以在出发前尝试查看预订信息时，却收到了错误提示，这让我有点慌。不过，当我打电话过去后，接电话的工作人员很快就确认了我的预订仍然有效，房间也已经准备好了。
旅馆本身很不错，大堂里配备了滑雪者和单板滑雪者所需的各种便利设施——虽然不算特别豪华，但装饰得体，而且很容易擦拭掉雪、泥之类的污渍。旅馆内有好几家餐厅，彼此距离很近，从简简单单的纸盘披萨店到外带食品店，再到比较高档的餐厅，应有尽有。我在旅馆遇到的所有工作人员都非常友善，包括Hearth & Hops酒吧里身兼数职的调酒师/服务员、Last Chair滑雪场的工作人员以及前台工作人员。
我们预订了一间一卧室套房，房间也很不错，卧室里有一张特大号床，起居室里有一张沙发床，还有一个独立的卫生间——没有那种把马桶放在外面的磨砂玻璃墙之类的东西！即使是周末人很多，噪音水平也还可以接受。我只偶尔听到有人走动和聊天，也没有电器噪音或温度控制方面的问题。
遇到的问题可能是由于某些工作人员的态度、链接失效以及我自身对冬季运动一窍不通造成的，但我还是想把它们列出来，因为它们确实影响了我们的体验。
首先，我向前台确认了租赁设备会在上课区域，我只需要到场即可。我喜欢提前知道确切的地点和准备事项，所以特意确认了行程安排。
我们提前10-15分钟到达，但时间还是不够。登记处有很多，而且没有明显的指示牌，所以不知道从哪里开始办理。工作人员会过来询问客人并指引方向，虽然我没记住他的名字，但那位接待我和家人的男士非常友善，而且很乐于助人，他来回奔波。
我们被引导到一个登记台，排了几分钟的队，结果被告知只需要去自助终端扫描一下我邮箱里的收据。我不太清楚扫描收据的具体作用，但那个登记台的工作人员告诉我们去另一个地方租雪鞋，租雪鞋的过程很快很简单，然后我们又去了下一个地方租雪板。我们在那里等了一会儿，但工作人员依然很友好。那位友善的工作人员又过来询问了几次情况，由于我们已经迟到了，我便表示如果错过了课程，我也能理解。当时我有点不知所措，因为我还是不太清楚自己需要什么，而且我们已经迟到了15分钟。后来才知道，之前指引我们去自助服务亭和雪鞋借放处的登记台，其实是负责给我们头盔的，所以那位工作人员跑回去拿头盔，并帮孩子们戴上，而我们则在一旁等待雪板。这位工作人员向我保证，如果我们迟到了，会被安排到晚一点的团体课，没什么大不了的。
雪板柜台的工作人员，大概是看出我有点紧张，也安慰我说迟到是常有的事，大家都低估了在租赁区办理手续所需的时间，不用担心，真的没什么问题。这番话真的很有帮助，我很感激。安顿好之后，我们跟着之前提到的那位友善的工作人员走到外面的训练区，她热情地把我们介绍给了教练。当时已经有两个孩子在上课了。教练大声宣布，如果有人迟到25分钟，会影响到其他人。这倒也说得通，但还是挺尴尬的，尤其是我前一天晚上明明已经确认过所有信息，还被误导了好几次，排了好几次队，而且之前也被告知没问题。
再说一遍，我完全是个新手。在此之前，我从未真正接触过单板滑雪，我对冬季运动的了解仅限于小时候看冬奥会和玩SSX Tricky游戏。可想而知，尝试全新事物让我感到有些紧张。
教练对此很不耐烦，不停地提醒我们课程已经迟到了。
我们先练习把一只脚固定在滑板上。我瞥了一眼，发现我8岁的女儿绑错了脚（我们猜是错的……跟其他人的脚都反了），教练说：“好吧，看来她今天就用这只脚了。”说完就走开了，去找其他孩子。我挪过去想帮她，却解不开靴带，只好拉着她的手想让她在滑板上挪动一下。教练已经开始移动，叫我们往前走几步，要给我们示范转弯，但很不幸，我和孩子都动不了。教练又一次抱怨说“希望我们一个半小时的课能学到点儿转弯以外的东西”，同时又一次指出我们迟到了，而我的孩子明明摔在地上，滑板压在我的上面，我们俩都动不了，我彻底崩溃了。我的孩子突然想放弃，我当时感觉无比崩溃，也觉得很愧疚，于是就把她带回了房间，哭着离开了。
教练在我身后喊着让工作人员我先休息一下，但我绝对没打算回去。而且那些闲言碎语似乎并没有停止，因为我丈夫和大女儿还是继续上了课。
说实话，这件事彻底毁了我们的旅行。那位友好的工作人员后来又出现了，在我换鞋的时候想问我几个问题，但我当时情绪很低落，只想回房间。我必须说，他确实尽力帮我指路去滑雪办公室之类的，所以他真的很友善也很乐于助人，但我当时真的没心情尝试。我之前根本没学过滑雪板，也没用过缆车之类的，我可不想自己去尝试，也不想让孩子们受伤，所以这件事真的大大限制了我们接下来的行程安排。多年来我一直央求家人带我去体验滑雪，好不容易有机会去了，而且我努力做到尽善尽美，结果却被教练训斥了一顿，最后哭着离开，真是扫兴，也彻底浇灭了我对这项运动的兴趣。
不过，租赁区里也有其他人，我猜他们预订了私人课程，他们的教练看起来都很友善，也很支持他们，详细讲解了所有装备的使用方法，并给予了鼓励。如果可以重来，我肯定会选择私人课程。
度假村里还有其他活动，比如密室逃脱和雪圈，但我没注意到这些都需要提前预订，而且所有项目都已售罄。度假村里还有山地过山车，但是包含过山车项目的通票链接打不开。当我解释说我找不到可玩的项目时，酒店前台的工作人员给我推荐了一些度假村外的景点，所以很明显，所有项目都已经售罄了。所以请注意，所有活动都需要提前计划，不能随意选择。
泳池区真的很棒，这真是太好了，因为我们剩下的时间都待在那里。
总的来说，如果你已经知道自己要做什么，我会说这里是个不错的目的地，但我不建议完全的新手前往。
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