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Fun Plex的点评
点评：I was here when the young boy drowned. I will preface this by saying, i am trained in pediatric and adult CPR/AED/First aid. The lifeguards did all they could to revive the boy and they did not stop trying to resuscitate him like some people were saying. There is 4 life guards on duty in the wave pool and they’re constantly whistle blowing the kids climbing on ladders and going against the rules. This makes it difficult for them to watch everyone. However, my 1 star rating is around the customer service. That day we spent 15 minutes at full price for them to shut the park down. We could only get a rain check. That’s fine if the pool broke or a ride shutdown or the power went out. But for an incident like that, i’m not taking my child back there because i’ll just be reminded of the boy and feel extra worried if my kid runs off alone. What fun is that. So I decided i’m not going back for a while and wanted a refund. They refused because it goes against policy. As a business owner, I get you have to protect your business but when serious events happen, that’s what reserves are there for. So you can help the people and not take advantage of them. I’m not happy that I couldn’t get my $240 back and also sad for those people who were affected by the incident and couldn’t get there’s back either. We’re forced to go back so we can remember what happened and enjoy the park by worrying the whole time for our kids.
翻译：那个小男孩溺水时我就在这儿。我首先要说的是，我接受过儿科和成人心肺复苏/自动体外除颤器/急救方面的培训。救生员竭尽全力抢救男孩，并没有像一些人所说的那样停止抢救。造浪池里有4名救生员值班，他们不断地吹哨警告孩子们攀爬梯子和违反规则。这让他们很难观察到所有人。然而，我的一星评级是围绕客户服务。那天我们花了15分钟全价让他们关闭公园。我们只能得到一张雨支票。如果泳池坏了、游乐设施关闭或停电了，那也没关系。但对于这样的事件，我不会带我的孩子回去，因为如果我的孩子独自逃跑，我只会想起那个男孩，并且会感到格外担心。那有什么好玩的。所以我决定暂时不回去并想要退款。他们拒绝了，因为这违反了政策。作为一名企业主，我知道你必须保护你的企业，但当发生严重事件时，这就是储备金的用途。所以你可以帮助人民而不是利用他们。我很高兴无法拿回我的 240 美元，也为那些受该事件影响且无法拿回的人们感到难过。我们被迫回去，这样我们就可以记住发生的事情，并通过一直担心我们的孩子来享受公园。
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