点评:The place is beautiful, one amazing view of Lake Seneca... but as we walked in, the staff seemed overwhelmed and unfortunately forgot the basics of customer service: greeting, smiling, acknowledging our presence; first question to us was "do you have a reservation?" and we did not and that made one of the servers gave us this look like "what are you doing here than?" ;despite plenty of empty tables inside and outside we stood waiting for almost 10 minutes to receive an explanation of how the place worked but we only wanted a glass of wine which again made the server very puzzled. Finally we got to sit down, had our wive and left, and I can say we'll never go back. There are plenty other choices of wineries in the region with much better customer service. The word to describe the place: pompous!
翻译:这个地方很漂亮,可以看到塞内卡湖的壮丽景色……但是当我们走进去时,工作人员似乎不知所措,不幸的是忘记了客户服务的基本知识:问候、微笑、确认我们的存在;第一个问题是“您有预订吗?”我们没有,这让其中一个服务员给我们一个“你来这里干什么?”的表情;尽管里面和外面都有很多空桌子,我们还是站着等了将近 10 分钟才收到关于这个地方如何运作的解释,但我们只想要一杯酒,这再次让服务员非常困惑。最后我们终于坐下来,和妻子一起离开,我可以说我们再也不会回去了。该地区还有很多其他的葡萄酒厂可供选择,客户服务要好得多。用一个词来形容这个地方:浮夸!