点评:I booked this trip at the start of my holiday, and have returned from it today. To say I am disappointed would be an understatement. The trip was advertised as spinalonga, but barely any time was spent there, and the guide acted as if she couldn’t wait to stop speaking to the English. I do know basics of other languages, and know that she told German guests more than she told us.
More time was allocated to ‘shopping’ than the main point of the tour.
On the return, it was quite clear that other English individuals on the trip were not happy as we did not clap when it was finished.
Upon my return I spoke to the office that I had booked from, and there was no apology, she just said ‘there’s nothing I can do’. This customer service is well below anything I have experienced here.
I had been looking forward to this trip and it was shocking, with well below customer service basics. A complete waste of my money, having had to buy books on Amazon so that I can actually learn about the island.
翻译:我在假期伊始就预订了这次行程,今天才回来。说失望都不足以形容。宣传说是斯皮纳龙格峰,但实际上几乎没有人在那里停留,导游的态度也像是迫不及待地想停止和英语游客交流。我懂一些其他语言的基础知识,而且我知道她告诉德国游客的时间比告诉我们的多。
“购物”的时间比行程的重点要多。
回来后,很明显,行程中的其他英国游客并不开心,因为行程结束时我们竟然没有鼓掌。
回来后,我联系了预订的办公室,她没有道歉,只是说“我无能为力”。这次的客户服务质量远低于我在这里体验过的任何服务。
我一直期待着这次旅行,结果却让我大吃一惊,客户服务质量远低于基本要求。完全浪费了我的钱,我得在亚马逊上买书才能真正了解这个岛。