下载App
旅行
账户
Tripadvisor用户
Beach Side Retreat @ Playa Del Cura
Playa Del Cura的点评
点评：Where to start, we arrived on 30th Sept for what was supposed to be a 29-night stay. We arrived at the apartment, and on face value, the apartment looked really nice. Well, looks can be deceiving, and from the first day we started to find blatantly obvious faults:
1. The kitchen tap was leaking.
2. The upstairs bathroom sink was leaking.
3. The upstairs bathroom towel rail was hanging off.
4. The upstairs shower was leaking.
5. The upstairs shower door seals kept falling off.
6. There was a hole in the back of the wall in the upstairs shower, which was letting water go behind the tiles.
7. The coffee machine top was broken.
I reported all of these faults, and apart from the coffee machine, they were fixed after a few days and a few visits from a handyman; however, as the bathroom floor was tiles, it became a slip hazard in that bathroom, so we could not use it until the repairs had been carried out. I said to the people who manage the property that these types of things happen, and I left it at that. A few days later I noticed that the ceiling fans were quite dirty, as it was an easy job, I just cleaned them and informed the person managing the property, the response I got back was that they were dirty because a calima, what sand storm, the kitchen fan was caked in grease, she also said that if I had told them, they would have had them cleaned HELLO maybe if the apartment had been checked before guests arrived, then they would have already been cleaned.
A few days later, I turned off a light switch, and the switch made a crackling sound. We were concerned at this point, as it was an older apartment, and not a lot had been done to update it, so we reported it, along with the fact that there were no smoke alarms in the 2 story apartment. We were told that someone would come and look at the switch and that they dont under Gran Canaria law have to supply smoke alarms, and sent me a link that showed the minimum equipment required by Spanish law, I again expressed my concern as a guest and again asked them to provide a smoke alarm, this they refused to do, now to me that is a serious safety concern that should have been rectified by the people managing the apartment. Also, a few days later, a light just came on in the living room by itself, safe or what!!!!!!!
In the link I was sent, it did say that a first aid kit had to be provided, I asked where it was, and was told it had been taken and would be replaced, this to me tells me that the people who manage the apartment did not check the apartment after the previous guests had left, or before new guests arrive, that to me is something that needs to be done by someone who is getting paid to manage a holiday rental. Now, all of the previous faults plus this new one made us feel unsafe in the apartment. I did, on the same day, come across a fire extinguisher in the complex itself, but this had not been inspected, and in addition, was showing as empty on the gauge. Also, in the apartment, there was no plan as to where to find the fire extinguishers anyway. The handyman came and looked at the switch and fitted a new one, but by this time we felt unsafe in the apartment, so he went to his apartment and gave us a smoke alarm that he had, however it turned out to be faulty and was over 10 years old which was over the recommended usage period, so we were back to no warnings if a fire broke out in the apartment.
I did find the same apartment advertised on agoda.com, and it showed safety equipment as having a smoke alarm. When I told the management team about this, they said that all the information on Booking was automatically transferred over to Agoda by Booking. HELLO, if that was the case, then you must have advertised in Booking as having a smoke alarm, again, just another lie.
We had had a few ants in the apartment since day 1, but they were not bothersome; however, during the 3rd week, we became infested with hundreds of them. Again, I reported this and was told to supply video proof. Turns out my word was not good enough. I supplied proof and was told that they would get someone in to fumigate, but it was a problem in the whole complex, so why was it not a problem until I reported it!!!!!. I received a message that a guy would be turning up to fumigate the complex, so I asked if he could come to us first as we wanted to go out, this he did, he even expressed amazement on just how many ants there were, he done a non toxic fumigation and I asked him if he was doing the whole complex, he said no, just the other apartments that these people managed, and he was doing them over the next few days, turns out he was only doing ours that day and to me if the issue was so bad in the whole complex, why was he not instructed to do all the apartments straight away. So what this tells me is that the people who manage the property I was staying in just give you excuses, and also are happy to lie as well.
I know that they also manage 4 or 5 other properties in the complex, and also other properties in other complexes, and if they manage them the way that they managed the one we stayed in, then I feel sorry for people who are staying in them, to me they make them look nice by painting over faults including water damage, then take up to 30% commission from the owners and then hope the guests dont notice anything wrong, well because of them, we ended up cutting our vacation down from 29 nights to 18 nights, as we did not feel safe in the apartment and also if the fumigation had worked as the management team said it had, why were there still ants in the apartment more than 24 hours later, it was enough for us and we could just not stay there anymore. I contacted the people who managed the property, and they basically said that I had to pass my concerns on to Booking.com. This I did, and Booking suggested that they request a refund for the lost nights and also compensation for all the inconvenience that we had incurred. The property responded to them that they would not refund anything or offer any compensation. If you are thinking of booking any accommodation associated with this family, then I would either look elsewhere or exercise extreme caution, as what they appear to do is to make somewhere look nice, but under the surface there are a lot of things wrong that they wont fix unless a guest reports it, to me that is placing money before guests comfort and concerns. We stayed in a different complex last year in Playa Del Cura, and we had no problems over the 6 weeks we stayed. The property we stayed in was managed by a private host who owned the apartment and not by a family management team that seemed to be only interested in money and not in managing the property, which is what they are paid to do. Whilst I was there, I watched guests leave the apartments they supposedly manage, and all that happened was a cleaner came by and cleaned, no checking to make sure it was fit for purpose or had any faults that needed rectifying, and what makes it worse is that 2 of the family that manage the properties in the complex live in the complex.
Finally, I was told that:
“Regarding maintenance in the apartment, as in many properties in the Canary Islands, please note that being located right by the sea naturally requires regular upkeep. Thank you for pointing this out in your message; we will certainly pass it on to the property owner so that proper measures can be taken. We are only the property managers, so unfortunately, we are not authorised to carry out any renovations ourselves.”
So, manage it and stop leaving it up to the guests to tell you the faults that should be spotted when you, as property managers, go to check an apartment before new guests arrive. I did ask for the contact details of the actual owners who live in Germany, but they refused to give them to me. I wonder why!!!!!
1. The kitchen tap was leaking.
2. The upstairs bathroom sink was leaking.
3. The upstairs bathroom towel rail was hanging off.
4. The upstairs shower was leaking.
5. The upstairs shower door seals kept falling off.
6. There was a hole in the back of the wall in the upstairs shower, which was letting water go behind the tiles.
7. The coffee machine top was broken.
I reported all of these faults, and apart from the coffee machine, they were fixed after a few days and a few visits from a handyman; however, as the bathroom floor was tiles, it became a slip hazard in that bathroom, so we could not use it until the repairs had been carried out. I said to the people who manage the property that these types of things happen, and I left it at that. A few days later I noticed that the ceiling fans were quite dirty, as it was an easy job, I just cleaned them and informed the person managing the property, the response I got back was that they were dirty because a calima, what sand storm, the kitchen fan was caked in grease, she also said that if I had told them, they would have had them cleaned HELLO maybe if the apartment had been checked before guests arrived, then they would have already been cleaned.
A few days later, I turned off a light switch, and the switch made a crackling sound. We were concerned at this point, as it was an older apartment, and not a lot had been done to update it, so we reported it, along with the fact that there were no smoke alarms in the 2 story apartment. We were told that someone would come and look at the switch and that they dont under Gran Canaria law have to supply smoke alarms, and sent me a link that showed the minimum equipment required by Spanish law, I again expressed my concern as a guest and again asked them to provide a smoke alarm, this they refused to do, now to me that is a serious safety concern that should have been rectified by the people managing the apartment. Also, a few days later, a light just came on in the living room by itself, safe or what!!!!!!!
In the link I was sent, it did say that a first aid kit had to be provided, I asked where it was, and was told it had been taken and would be replaced, this to me tells me that the people who manage the apartment did not check the apartment after the previous guests had left, or before new guests arrive, that to me is something that needs to be done by someone who is getting paid to manage a holiday rental. Now, all of the previous faults plus this new one made us feel unsafe in the apartment. I did, on the same day, come across a fire extinguisher in the complex itself, but this had not been inspected, and in addition, was showing as empty on the gauge. Also, in the apartment, there was no plan as to where to find the fire extinguishers anyway. The handyman came and looked at the switch and fitted a new one, but by this time we felt unsafe in the apartment, so he went to his apartment and gave us a smoke alarm that he had, however it turned out to be faulty and was over 10 years old which was over the recommended usage period, so we were back to no warnings if a fire broke out in the apartment.
I did find the same apartment advertised on agoda.com, and it showed safety equipment as having a smoke alarm. When I told the management team about this, they said that all the information on Booking was automatically transferred over to Agoda by Booking. HELLO, if that was the case, then you must have advertised in Booking as having a smoke alarm, again, just another lie.
We had had a few ants in the apartment since day 1, but they were not bothersome; however, during the 3rd week, we became infested with hundreds of them. Again, I reported this and was told to supply video proof. Turns out my word was not good enough. I supplied proof and was told that they would get someone in to fumigate, but it was a problem in the whole complex, so why was it not a problem until I reported it!!!!!. I received a message that a guy would be turning up to fumigate the complex, so I asked if he could come to us first as we wanted to go out, this he did, he even expressed amazement on just how many ants there were, he done a non toxic fumigation and I asked him if he was doing the whole complex, he said no, just the other apartments that these people managed, and he was doing them over the next few days, turns out he was only doing ours that day and to me if the issue was so bad in the whole complex, why was he not instructed to do all the apartments straight away. So what this tells me is that the people who manage the property I was staying in just give you excuses, and also are happy to lie as well.
I know that they also manage 4 or 5 other properties in the complex, and also other properties in other complexes, and if they manage them the way that they managed the one we stayed in, then I feel sorry for people who are staying in them, to me they make them look nice by painting over faults including water damage, then take up to 30% commission from the owners and then hope the guests dont notice anything wrong, well because of them, we ended up cutting our vacation down from 29 nights to 18 nights, as we did not feel safe in the apartment and also if the fumigation had worked as the management team said it had, why were there still ants in the apartment more than 24 hours later, it was enough for us and we could just not stay there anymore. I contacted the people who managed the property, and they basically said that I had to pass my concerns on to Booking.com. This I did, and Booking suggested that they request a refund for the lost nights and also compensation for all the inconvenience that we had incurred. The property responded to them that they would not refund anything or offer any compensation. If you are thinking of booking any accommodation associated with this family, then I would either look elsewhere or exercise extreme caution, as what they appear to do is to make somewhere look nice, but under the surface there are a lot of things wrong that they wont fix unless a guest reports it, to me that is placing money before guests comfort and concerns. We stayed in a different complex last year in Playa Del Cura, and we had no problems over the 6 weeks we stayed. The property we stayed in was managed by a private host who owned the apartment and not by a family management team that seemed to be only interested in money and not in managing the property, which is what they are paid to do. Whilst I was there, I watched guests leave the apartments they supposedly manage, and all that happened was a cleaner came by and cleaned, no checking to make sure it was fit for purpose or had any faults that needed rectifying, and what makes it worse is that 2 of the family that manage the properties in the complex live in the complex.
Finally, I was told that:
“Regarding maintenance in the apartment, as in many properties in the Canary Islands, please note that being located right by the sea naturally requires regular upkeep. Thank you for pointing this out in your message; we will certainly pass it on to the property owner so that proper measures can be taken. We are only the property managers, so unfortunately, we are not authorised to carry out any renovations ourselves.”
So, manage it and stop leaving it up to the guests to tell you the faults that should be spotted when you, as property managers, go to check an apartment before new guests arrive. I did ask for the contact details of the actual owners who live in Germany, but they refused to give them to me. I wonder why!!!!!
翻译：首先，我们9月30日抵达，原本计划入住29晚。我们抵达公寓后，乍一看，公寓确实很不错。然而，人不可貌相，从第一天开始，我们就发现了一些显而易见的缺陷：
1. 厨房水龙头漏水。
2. 楼上浴室水槽漏水。
3. 楼上浴室毛巾架脱落。
4. 楼上淋浴间漏水。
5. 楼上淋浴门密封条老是脱落。
6. 楼上淋浴间后墙有个洞，水从洞里流到瓷砖后面。
7. 咖啡机顶部坏了。
我报告了所有这些问题，除了咖啡机之外，其他问题都花了几天时间，经过几次维修工的上门维修后才修好；然而，由于浴室的地板是瓷砖，很容易滑倒，所以我们不能使用，直到维修完成。我告诉物业管理人员这种事情时有发生，然后就不了了之了。几天后，我发现吊扇很脏，因为这很容易清洁，我只是清理了一下并告诉了物业管理人员，我得到的回复是它们脏是因为一场沙尘暴，厨房风扇上沾满了油污，她还说如果我告诉他们，他们会清理的。你好，如果在客人到达之前检查过公寓，那么他们可能已经清理干净了。
几天后，我关掉一个电灯开关，开关发出噼啪声。我们当时很担心，因为这是一套老公寓，并没有进行太多的更新，所以我们报告了这件事，同时报告了这套两层公寓里没有烟雾报警器的事实。他们告诉我们会有人来检查开关，而且根据大加那利岛法律，他们没有义务提供烟雾报警器。他们还给我发了一个链接，上面显示了西班牙法律规定的最低设备要求。我再次表达了作为客人的担忧，并再次要求他们提供烟雾报警器，但他们拒绝了。在我看来，这是一个严重的安全隐患，公寓管理人员应该予以纠正。而且，几天后，客厅里的一盏灯突然自己亮了，这算安全吗？！！！！！！
我收到的链接里确实提到必须提供急救箱，我问急救箱在哪里，他们说急救箱被拿走了，会更换。这说明公寓管理人员在之前的客人离开后，或者新客人到来之前都没有检查过公寓，在我看来，这应该由一个拿钱管理度假出租屋的人来做。现在，所有这些之前的缺陷加上这个新的缺陷，让我们在公寓里感到不安全。同一天，我在小区里确实发现了一个灭火器，但这个灭火器没有经过检查，而且压力表显示为空。而且，公寓里根本就没有人知道灭火器在哪里。维修工过来检查了开关，换了一个新的，但那时我们觉得公寓不安全，于是他回到公寓，给了我们一个他自己的烟雾报警器。然而，这个报警器后来发现有问题，而且已经使用了10多年，超过了建议的使用年限，所以如果公寓发生火灾，我们又得不到任何报警。
我在agoda.com上找到了同一间公寓的广告，广告显示它有烟雾报警器。当我告诉管理团队这件事时，他们说Booking上的所有信息都自动转移到了Agoda。您好，如果真是这样，那您一定是在Booking上宣传说有烟雾报警器，这又是一个谎言。
从第一天开始，公寓里就出现了几只蚂蚁，但它们并不烦人；然而，到了第三周，我们公寓里就出现了数百只蚂蚁。我再次报告了此事，并被告知要提供视频证据。结果证明我的话不够充分。我提供了证据，并被告知他们会派人来熏蒸，但整个小区都出现了问题，为什么在我报告之前它就没出现问题呢？！！！我收到一条消息，说有个人会来给小区消毒，于是我问他能不能先来，因为我们想出去走走。他确实来了，甚至对蚂蚁的数量感到惊讶，他做的是无毒消毒。我问他是不是要消毒整个小区，他说不是，只消毒这些人管理的其他公寓，而且他打算在接下来的几天里消毒，结果发现他那天只消毒了我们小区。如果整个小区的问题都这么严重，为什么不让他马上消毒所有公寓呢？这说明，我住的这套房子的管理人员只会找借口，而且还会撒谎。
我知道他们还管理着小区里的其他四五套房子。以及其他小区内的其他房产，如果他们像管理我们住过的那间那样管理这些房产，那么我为住在里面的人感到遗憾，对我来说，他们通过粉刷包括水损在内的缺陷来让房间看起来很漂亮，然后从业主那里收取高达 30% 的佣金，然后希望客人不会注意到任何问题，好吧，因为他们，我们最终将假期从 29 晚缩短到了 18 晚，因为我们觉得在公寓里不安全，而且如果熏蒸真的像管理团队所说的那样有效，为什么 24 小时后公寓里仍然有蚂蚁，这对我们来说已经足够了，我们不能再住了。我联系了酒店的管理人员，他们基本上说我必须将我的担忧转达给 Booking.com。我照做了，Booking 建议他们要求退还损失的晚数以及对我们造成的所有不便进行赔偿。酒店回复他们说他们不会退款或提供任何赔偿。如果您正在考虑预订这家人的任何住宿，我建议您要么另寻他处，要么格外谨慎。因为他们表面上看起来光鲜亮丽，但实际上却有很多问题，除非客人反映，否则他们不会修复。在我看来，他们把钱放在客人的舒适和安心之上。去年我们在普拉亚德尔库拉 (Playa Del Cura) 住过另一个小区，6 周内没有遇到任何问题。我们住的那套房产是由公寓的私人房东管理的，而不是由一个家庭管理团队管理的，后者似乎只对钱感兴趣，对房产管理却漠不关心，而房产管理才是他们的本职工作。我在那里的时候，看到客人离开他们所谓的管理公寓，结果只是来了个清洁工，打扫了一下，根本没有检查公寓是否符合用途，也没有检查是否有任何需要维修的地方。更糟糕的是，管理该小区房产的两位家庭成员也住在小区里。
最后，我被告知：
“关于公寓的维护，就像加那利群岛的许多房产一样，由于公寓位于海边，因此需要定期维护。感谢您在留言中指出这一点；我们一定会将此事转达给房东，以便采取适当的措施。我们只是物业经理，因此很遗憾，我们无权自行进行任何装修。”
所以，请妥善处理，不要再让房客来指点，作为物业经理，在新房客入住前检查公寓时，应该发现哪些问题。我确实询问了居住在德国的房主的联系方式，但他们拒绝提供。真不明白为什么！！！！！
1. 厨房水龙头漏水。
2. 楼上浴室水槽漏水。
3. 楼上浴室毛巾架脱落。
4. 楼上淋浴间漏水。
5. 楼上淋浴门密封条老是脱落。
6. 楼上淋浴间后墙有个洞，水从洞里流到瓷砖后面。
7. 咖啡机顶部坏了。
我报告了所有这些问题，除了咖啡机之外，其他问题都花了几天时间，经过几次维修工的上门维修后才修好；然而，由于浴室的地板是瓷砖，很容易滑倒，所以我们不能使用，直到维修完成。我告诉物业管理人员这种事情时有发生，然后就不了了之了。几天后，我发现吊扇很脏，因为这很容易清洁，我只是清理了一下并告诉了物业管理人员，我得到的回复是它们脏是因为一场沙尘暴，厨房风扇上沾满了油污，她还说如果我告诉他们，他们会清理的。你好，如果在客人到达之前检查过公寓，那么他们可能已经清理干净了。
几天后，我关掉一个电灯开关，开关发出噼啪声。我们当时很担心，因为这是一套老公寓，并没有进行太多的更新，所以我们报告了这件事，同时报告了这套两层公寓里没有烟雾报警器的事实。他们告诉我们会有人来检查开关，而且根据大加那利岛法律，他们没有义务提供烟雾报警器。他们还给我发了一个链接，上面显示了西班牙法律规定的最低设备要求。我再次表达了作为客人的担忧，并再次要求他们提供烟雾报警器，但他们拒绝了。在我看来，这是一个严重的安全隐患，公寓管理人员应该予以纠正。而且，几天后，客厅里的一盏灯突然自己亮了，这算安全吗？！！！！！！
我收到的链接里确实提到必须提供急救箱，我问急救箱在哪里，他们说急救箱被拿走了，会更换。这说明公寓管理人员在之前的客人离开后，或者新客人到来之前都没有检查过公寓，在我看来，这应该由一个拿钱管理度假出租屋的人来做。现在，所有这些之前的缺陷加上这个新的缺陷，让我们在公寓里感到不安全。同一天，我在小区里确实发现了一个灭火器，但这个灭火器没有经过检查，而且压力表显示为空。而且，公寓里根本就没有人知道灭火器在哪里。维修工过来检查了开关，换了一个新的，但那时我们觉得公寓不安全，于是他回到公寓，给了我们一个他自己的烟雾报警器。然而，这个报警器后来发现有问题，而且已经使用了10多年，超过了建议的使用年限，所以如果公寓发生火灾，我们又得不到任何报警。
我在agoda.com上找到了同一间公寓的广告，广告显示它有烟雾报警器。当我告诉管理团队这件事时，他们说Booking上的所有信息都自动转移到了Agoda。您好，如果真是这样，那您一定是在Booking上宣传说有烟雾报警器，这又是一个谎言。
从第一天开始，公寓里就出现了几只蚂蚁，但它们并不烦人；然而，到了第三周，我们公寓里就出现了数百只蚂蚁。我再次报告了此事，并被告知要提供视频证据。结果证明我的话不够充分。我提供了证据，并被告知他们会派人来熏蒸，但整个小区都出现了问题，为什么在我报告之前它就没出现问题呢？！！！我收到一条消息，说有个人会来给小区消毒，于是我问他能不能先来，因为我们想出去走走。他确实来了，甚至对蚂蚁的数量感到惊讶，他做的是无毒消毒。我问他是不是要消毒整个小区，他说不是，只消毒这些人管理的其他公寓，而且他打算在接下来的几天里消毒，结果发现他那天只消毒了我们小区。如果整个小区的问题都这么严重，为什么不让他马上消毒所有公寓呢？这说明，我住的这套房子的管理人员只会找借口，而且还会撒谎。
我知道他们还管理着小区里的其他四五套房子。以及其他小区内的其他房产，如果他们像管理我们住过的那间那样管理这些房产，那么我为住在里面的人感到遗憾，对我来说，他们通过粉刷包括水损在内的缺陷来让房间看起来很漂亮，然后从业主那里收取高达 30% 的佣金，然后希望客人不会注意到任何问题，好吧，因为他们，我们最终将假期从 29 晚缩短到了 18 晚，因为我们觉得在公寓里不安全，而且如果熏蒸真的像管理团队所说的那样有效，为什么 24 小时后公寓里仍然有蚂蚁，这对我们来说已经足够了，我们不能再住了。我联系了酒店的管理人员，他们基本上说我必须将我的担忧转达给 Booking.com。我照做了，Booking 建议他们要求退还损失的晚数以及对我们造成的所有不便进行赔偿。酒店回复他们说他们不会退款或提供任何赔偿。如果您正在考虑预订这家人的任何住宿，我建议您要么另寻他处，要么格外谨慎。因为他们表面上看起来光鲜亮丽，但实际上却有很多问题，除非客人反映，否则他们不会修复。在我看来，他们把钱放在客人的舒适和安心之上。去年我们在普拉亚德尔库拉 (Playa Del Cura) 住过另一个小区，6 周内没有遇到任何问题。我们住的那套房产是由公寓的私人房东管理的，而不是由一个家庭管理团队管理的，后者似乎只对钱感兴趣，对房产管理却漠不关心，而房产管理才是他们的本职工作。我在那里的时候，看到客人离开他们所谓的管理公寓，结果只是来了个清洁工，打扫了一下，根本没有检查公寓是否符合用途，也没有检查是否有任何需要维修的地方。更糟糕的是，管理该小区房产的两位家庭成员也住在小区里。
最后，我被告知：
“关于公寓的维护，就像加那利群岛的许多房产一样，由于公寓位于海边，因此需要定期维护。感谢您在留言中指出这一点；我们一定会将此事转达给房东，以便采取适当的措施。我们只是物业经理，因此很遗憾，我们无权自行进行任何装修。”
所以，请妥善处理，不要再让房客来指点，作为物业经理，在新房客入住前检查公寓时，应该发现哪些问题。我确实询问了居住在德国的房主的联系方式，但他们拒绝提供。真不明白为什么！！！！！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
