旅行
账户
Dan G
Felt disorganized and chaotic, disappointed.
Angel Fire Resort的点评
点评：This review is for our experience with our wedding, only.
At the beginning of our conversations with the wedding coordinator at Angel Fire, we felt like it was a disorganized process. We felt we could accept these issues because of the venue price. We signed a contract that had us in specific locations on the mountain for the ceremony, reception and lodging all close to the base with amazing views. In the months that followed, we were informed that the Angel Fire wedding coordinator was on family leave and not available to help.
At this point, we were emailed and spoke on the phone to many different Angel Fire staff that discussed a variety of topics, who were totally new to us, or did not seem to know our previous conversations with the coordinator, or were not able to offer the things that the wedding coordinator had previously agreed to. We felt that we essentially had to start over again. At some point in this, we were informed that the wedding coordinator was no longer working with the organization. We felt like this turn of events threw everything from a disorganized process into chaos.
Angel Fire sent an email about 2 months before our wedding date saying they were not hosting our wedding due to maintenance and staffing issues. They offered to move it to different venues, which we felt were not the amazing outdoor venues that we had selected, or a full refund plus 5% to us to cancel. Given that we were so close to the wedding date and the venues that were proposed were not places that we wanted to hold a wedding, we opted to cancel and try our luck somewhere else.
When our guests called to cancel their hotel reservations like Angel Fire asked that they do, we heard from our guests - they felt the people that they talked to were not nice to them on the phone when they canceled, and in a few cases felt they had to call multiple times to get their refund.
At the beginning of our conversations with the wedding coordinator at Angel Fire, we felt like it was a disorganized process. We felt we could accept these issues because of the venue price. We signed a contract that had us in specific locations on the mountain for the ceremony, reception and lodging all close to the base with amazing views. In the months that followed, we were informed that the Angel Fire wedding coordinator was on family leave and not available to help.
At this point, we were emailed and spoke on the phone to many different Angel Fire staff that discussed a variety of topics, who were totally new to us, or did not seem to know our previous conversations with the coordinator, or were not able to offer the things that the wedding coordinator had previously agreed to. We felt that we essentially had to start over again. At some point in this, we were informed that the wedding coordinator was no longer working with the organization. We felt like this turn of events threw everything from a disorganized process into chaos.
Angel Fire sent an email about 2 months before our wedding date saying they were not hosting our wedding due to maintenance and staffing issues. They offered to move it to different venues, which we felt were not the amazing outdoor venues that we had selected, or a full refund plus 5% to us to cancel. Given that we were so close to the wedding date and the venues that were proposed were not places that we wanted to hold a wedding, we opted to cancel and try our luck somewhere else.
When our guests called to cancel their hotel reservations like Angel Fire asked that they do, we heard from our guests - they felt the people that they talked to were not nice to them on the phone when they canceled, and in a few cases felt they had to call multiple times to get their refund.
翻译：这篇评论仅针对我们的婚礼体验。
在与 Angel Fire 的婚礼协调员开始交谈时，我们觉得这是一个混乱的过程。我们觉得我们可以接受这些问题，因为场地价格合理。我们签署了一份合同，合同规定我们在山上的特定地点举行仪式、招待会和住宿，所有这些都靠近山脚，景色优美。在接下来的几个月里，我们被告知 Angel Fire 婚礼协调员正在休假，无法提供帮助。
此时，我们收到了电子邮件并通过电话与许多不同的 Angel Fire 工作人员交谈，他们讨论了各种话题，他们对我们来说完全是新人，或者似乎不知道我们之前与协调员的谈话，或者无法提供婚礼协调员之前同意的东西。我们觉得我们基本上必须重新开始。在某个时候，我们被告知婚礼协调员不再与该组织合作。我们觉得事态的转变让一切从混乱的过程变成了一片混乱。
Angel Fire 在我们婚礼日期前大约 2 个月发了一封电子邮件，说由于维护和人员配备问题，他们不会承办我们的婚礼。他们提出将婚礼移至其他场地，但我们认为这些场地并不是我们选择的令人惊叹的户外场地，或者全额退款，并给我们 5% 的取消费。考虑到我们离婚礼日期已经很近，而提议的场地并不是我们想要举办婚礼的地方，我们选择取消婚礼，去其他地方碰碰运气。
当我们的客人打电话取消酒店预订时，就像 Angel Fire 要求的那样，我们收到了客人的回复 - 他们觉得在他们取消预订时，电话里交谈的人对他们不太友好，有几次他们觉得他们不得不多次打电话才能获得退款。
在与 Angel Fire 的婚礼协调员开始交谈时，我们觉得这是一个混乱的过程。我们觉得我们可以接受这些问题，因为场地价格合理。我们签署了一份合同，合同规定我们在山上的特定地点举行仪式、招待会和住宿，所有这些都靠近山脚，景色优美。在接下来的几个月里，我们被告知 Angel Fire 婚礼协调员正在休假，无法提供帮助。
此时，我们收到了电子邮件并通过电话与许多不同的 Angel Fire 工作人员交谈，他们讨论了各种话题，他们对我们来说完全是新人，或者似乎不知道我们之前与协调员的谈话，或者无法提供婚礼协调员之前同意的东西。我们觉得我们基本上必须重新开始。在某个时候，我们被告知婚礼协调员不再与该组织合作。我们觉得事态的转变让一切从混乱的过程变成了一片混乱。
Angel Fire 在我们婚礼日期前大约 2 个月发了一封电子邮件，说由于维护和人员配备问题，他们不会承办我们的婚礼。他们提出将婚礼移至其他场地，但我们认为这些场地并不是我们选择的令人惊叹的户外场地，或者全额退款，并给我们 5% 的取消费。考虑到我们离婚礼日期已经很近，而提议的场地并不是我们想要举办婚礼的地方，我们选择取消婚礼，去其他地方碰碰运气。
当我们的客人打电话取消酒店预订时，就像 Angel Fire 要求的那样，我们收到了客人的回复 - 他们觉得在他们取消预订时，电话里交谈的人对他们不太友好，有几次他们觉得他们不得不多次打电话才能获得退款。
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