旅行
账户
John C
Poor Customer Service
Angel Fire Resort的点评
点评：I had a disappointing experience with Angel Fire Resort’s ticket office, specifically with Jessica, the supervisor. I attempted to book ski school lessons for my kids outside the 72-hour window, but the website would not let me complete the process due to an error preventing me from adding my second child. When I called first thing the next morning to complete the booking, I was told the price had increased because it was now within 72 hours.
Despite explaining that this was due to a website malfunction—which, by the way, STILL exists—I was refused the original price. I requested to speak with a supervisor, Jessica, and was told she would call me back. That never happened.
What’s frustrating is that I’m already spending over $1,000 to take my kids skiing, and over just $40, they chose to prioritize policy over customer service. Sandie, on the other hand, was incredibly helpful, but unfortunately, she didn’t have the authority to override the issue.
Angel Fire Resort, you need to do better. Honor your prices when the mistake is on your end, and at the very least, have your supervisors follow up when promised.
Despite explaining that this was due to a website malfunction—which, by the way, STILL exists—I was refused the original price. I requested to speak with a supervisor, Jessica, and was told she would call me back. That never happened.
What’s frustrating is that I’m already spending over $1,000 to take my kids skiing, and over just $40, they chose to prioritize policy over customer service. Sandie, on the other hand, was incredibly helpful, but unfortunately, she didn’t have the authority to override the issue.
Angel Fire Resort, you need to do better. Honor your prices when the mistake is on your end, and at the very least, have your supervisors follow up when promised.
翻译：我在 Angel Fire Resort 的售票处，尤其是主管 Jessica 那里的经历令人失望。我试图在 72 小时窗口之外为我的孩子预订滑雪学校课程，但网站不允许我完成该过程，因为出现错误，我无法添加我的第二个孩子。第二天早上，当我打电话完成预订时，我被告知价格上涨了，因为现在已经是 72 小时之内了。
尽管我解释说这是由于网站故障（顺便说一句，现在仍然存在），但我还是被拒绝了原价。我要求与主管 Jessica 通话，并被告知她会给我回电话。但从未发生过。
令人沮丧的是，我已经花了 1,000 多美元带我的孩子去滑雪，而仅仅 40 多美元，他们就选择优先考虑政策而不是客户服务。另一方面，Sandie 非常乐于助人，但不幸的是，她没有权力推翻这个问题。
Angel Fire Resort，你需要做得更好。如果错误出在您这边，请遵守您的价格，并且至少让您的主管按照承诺进行跟进。
尽管我解释说这是由于网站故障（顺便说一句，现在仍然存在），但我还是被拒绝了原价。我要求与主管 Jessica 通话，并被告知她会给我回电话。但从未发生过。
令人沮丧的是，我已经花了 1,000 多美元带我的孩子去滑雪，而仅仅 40 多美元，他们就选择优先考虑政策而不是客户服务。另一方面，Sandie 非常乐于助人，但不幸的是，她没有权力推翻这个问题。
Angel Fire Resort，你需要做得更好。如果错误出在您这边，请遵守您的价格，并且至少让您的主管按照承诺进行跟进。
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