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Nirmal S
Warning: Please!!... PLEASE!!! Read This Before Booking
Three Sisters Race Circuit的点评
点评：We attended Three Sisters Circuit for what was meant to be a special birthday treat for our 14-year-old son. Unfortunately, what should have been a memorable family day out became one of the most disappointing customer experiences we have had in a very long time.
Our son had been booked to drive a Lotus. His age was known when the booking was made, yet after waiting approximately 30 minutes in the pit lane area, we were informed that he could not drive the Lotus after all and would have to be moved onto a different vehicle.
Initially, we were told this was because the Lotus was for over-18s only. Later, when I politely asked the manager Ryan for clarification, I was given a different explanation and told it was because the Lotus was a manual car and manual cars could not be driven by under-18s.
This left us confused because my 17-year-old son had just driven a Lamborghini which he subsequently confirmed was manual. The inconsistency of the explanations did not inspire confidence and left us wondering why the issue had not been identified at the point of booking.
As a result, our 14-year-old son had to abandon the car he had been excited about driving and wait a further 30–40 minutes for an alternative vehicle. For a child on their birthday, that was a very disappointing start to the day.
The customer service that followed made matters considerably worse.
Before the drive, we asked whether we could briefly take a photograph of our son beside the vehicle. A female member of staff agreed, and a younger male member of staff even escorted us across and back. However, while returning, manager Ryan approached and openly challenged me for being there despite the fact that I had been given permission and escorted by his own staff. When I explained this, I was told that he did not care because he was the manager.
When I later attempted to explain the situation, rather than listening to the explanation, I found myself repeatedly interrupted and asked to identify staff members by name. Unfortunately, staff were not wearing visible name badges, making that impossible. The conversation became increasingly confrontational and achieved nothing.
My friend and my elder son also experienced delays beyond the waiting times originally given to us. When I approached staff simply seeking clarification, I felt as though reasonable questions were treated as an inconvenience rather than something that should be addressed professionally.
Perhaps most disappointing of all was the attitude. At various points staff appeared dismissive, and interactions felt confrontational rather than helpful. As a paying customer bringing family members and children to what was supposed to be a special occasion, this was genuinely upsetting.
The venue itself was also not what we expected from the advertising.
Customers are largely left standing around on rough rubble-covered areas with no seating and no refreshments while waiting through what can be a two-hour booking window. Visibility of the track is poor from the main waiting area, and if you walk to a better viewing position you risk missing announcements and not knowing when your family member is being called to their vehicle.
There appeared to be little consideration for elderly visitors, disabled guests, or families with children. The whole site felt tired, dilapidated, overcrowded, and lacking the organisation one would expect from a premium luxury experience provider.
The condition of the Lamborghini driven by my 17-year-old son was another major disappointment. He came away genuinely underwhelmed. The vehicle appeared heavily worn and poorly presented. The bonnet was visibly misaligned, one of the wing mirrors appeared to have been taped together, dashboard warning lights were illuminated, and parts of the interior trim appeared damaged or missing.
Even our friend, who attended with us and also drove the same vehicle, commented on how surprised she was by its condition.
When customers book a supercar experience, they understandably expect vehicles that are presented to a high standard and that reflect the premium image used in the marketing material. The reality we encountered fell far short of those expectations.
What also concerned me was speaking to other customers on the day who appeared to be experiencing similar confusion regarding vehicle changes and availability. Whilst I cannot comment on how the booking system operates internally, the pattern of events left me with the impression that a number of customers were not receiving the exact experience they had originally expected to receive when they made their booking.
What upset us most is that this was not simply a day out. It was a birthday present for our son and an opportunity to create positive family memories. We invested both our time and money expecting a professional, exciting, and memorable experience.
Instead, we left feeling disappointed, frustrated, embarrassed, and genuinely upset.
I have written this review honestly and as fairly as possible because I believe other families deserve to understand what they may realistically encounter before spending significant money on what is marketed as a premium driving experience.
Based on our experience, I would not recommend this venue.
Our son had been booked to drive a Lotus. His age was known when the booking was made, yet after waiting approximately 30 minutes in the pit lane area, we were informed that he could not drive the Lotus after all and would have to be moved onto a different vehicle.
Initially, we were told this was because the Lotus was for over-18s only. Later, when I politely asked the manager Ryan for clarification, I was given a different explanation and told it was because the Lotus was a manual car and manual cars could not be driven by under-18s.
This left us confused because my 17-year-old son had just driven a Lamborghini which he subsequently confirmed was manual. The inconsistency of the explanations did not inspire confidence and left us wondering why the issue had not been identified at the point of booking.
As a result, our 14-year-old son had to abandon the car he had been excited about driving and wait a further 30–40 minutes for an alternative vehicle. For a child on their birthday, that was a very disappointing start to the day.
The customer service that followed made matters considerably worse.
Before the drive, we asked whether we could briefly take a photograph of our son beside the vehicle. A female member of staff agreed, and a younger male member of staff even escorted us across and back. However, while returning, manager Ryan approached and openly challenged me for being there despite the fact that I had been given permission and escorted by his own staff. When I explained this, I was told that he did not care because he was the manager.
When I later attempted to explain the situation, rather than listening to the explanation, I found myself repeatedly interrupted and asked to identify staff members by name. Unfortunately, staff were not wearing visible name badges, making that impossible. The conversation became increasingly confrontational and achieved nothing.
My friend and my elder son also experienced delays beyond the waiting times originally given to us. When I approached staff simply seeking clarification, I felt as though reasonable questions were treated as an inconvenience rather than something that should be addressed professionally.
Perhaps most disappointing of all was the attitude. At various points staff appeared dismissive, and interactions felt confrontational rather than helpful. As a paying customer bringing family members and children to what was supposed to be a special occasion, this was genuinely upsetting.
The venue itself was also not what we expected from the advertising.
Customers are largely left standing around on rough rubble-covered areas with no seating and no refreshments while waiting through what can be a two-hour booking window. Visibility of the track is poor from the main waiting area, and if you walk to a better viewing position you risk missing announcements and not knowing when your family member is being called to their vehicle.
There appeared to be little consideration for elderly visitors, disabled guests, or families with children. The whole site felt tired, dilapidated, overcrowded, and lacking the organisation one would expect from a premium luxury experience provider.
The condition of the Lamborghini driven by my 17-year-old son was another major disappointment. He came away genuinely underwhelmed. The vehicle appeared heavily worn and poorly presented. The bonnet was visibly misaligned, one of the wing mirrors appeared to have been taped together, dashboard warning lights were illuminated, and parts of the interior trim appeared damaged or missing.
Even our friend, who attended with us and also drove the same vehicle, commented on how surprised she was by its condition.
When customers book a supercar experience, they understandably expect vehicles that are presented to a high standard and that reflect the premium image used in the marketing material. The reality we encountered fell far short of those expectations.
What also concerned me was speaking to other customers on the day who appeared to be experiencing similar confusion regarding vehicle changes and availability. Whilst I cannot comment on how the booking system operates internally, the pattern of events left me with the impression that a number of customers were not receiving the exact experience they had originally expected to receive when they made their booking.
What upset us most is that this was not simply a day out. It was a birthday present for our son and an opportunity to create positive family memories. We invested both our time and money expecting a professional, exciting, and memorable experience.
Instead, we left feeling disappointed, frustrated, embarrassed, and genuinely upset.
I have written this review honestly and as fairly as possible because I believe other families deserve to understand what they may realistically encounter before spending significant money on what is marketed as a premium driving experience.
Based on our experience, I would not recommend this venue.
翻译：我们带儿子去三姐妹赛道，原本是想给他一个特别的生日惊喜。然而，原本应该是一次难忘的家庭出游，却变成了我们很久以来最令人失望的体验之一。
我们儿子预订了一辆莲花跑车。预订时我们就知道他的年龄，但在维修区等了大约30分钟后，却被告知他不能开莲花，必须换一辆车。
一开始，我们被告知莲花跑车只允许18岁以上的人驾驶。后来，当我礼貌地向经理瑞恩询问原因时，他又给出了不同的解释，说莲花是手动挡，而18岁以下的人不能驾驶手动挡汽车。
这让我们很困惑，因为我17岁的儿子刚刚开过一辆兰博基尼，他后来也确认兰博基尼是手动挡的。前后矛盾的解释令人难以信服，也让我们不禁质疑为何在预订时没有发现这个问题。
结果，我们14岁的儿子不得不放弃他原本很期待驾驶的那辆车，又等了30-40分钟才等到另一辆车。对于一个过生日的孩子来说，这无疑是一个令人失望的开始。
接下来的客户服务更是雪上加霜。
出发前，我们询问是否可以给儿子在车旁拍张照片。一位女员工同意了，一位年轻的男员工甚至陪同我们往返。然而，在返回途中，经理瑞恩走过来，公开质问我，既然已经获得许可并由他的员工陪同，我为什么还要待在那里。当我解释情况时，他却说他不在乎，因为他是经理。
后来，当我试图解释事情经过时，他非但没有认真听我解释，反而不断打断我，并要求我说出员工的名字。遗憾的是，工作人员没有佩戴显眼的姓名牌，这使得沟通变得不可能。对话变得越来越激烈，最终却毫无进展。
我的朋友和我的大儿子也遇到了比原先告知的等待时间更长的延误。当我只是想向工作人员询问一些问题时，我感觉他们把我的合理问题当成了麻烦，而不是应该认真对待的事情。
最令人失望的或许是他们的态度。工作人员的态度时而显得冷漠，互动也让人感觉像是在挑衅而不是提供帮助。作为一名付费顾客，带着家人和孩子来参加这个原本应该很特别的活动，这真的让我很沮丧。
场地本身也与广告宣传的不符。
顾客们大多只能站在铺满碎石的粗糙区域，没有座位，也没有茶点，等待的时间可能长达两个小时。从主等候区看赛道的视野很差，如果你走到视野更好的地方，就可能错过广播，不知道你的家人什么时候会被叫到车上。
似乎很少有人考虑到老年游客、残疾人士或带孩子的家庭的需求。整个场地显得陈旧、破败、拥挤不堪，缺乏高端奢华体验提供商应有的组织性。
我17岁的儿子驾驶的兰博基尼状况也令人大失所望。他对此非常失望。这辆车看起来磨损严重，而且保养得很差。引擎盖明显错位，其中一个后视镜似乎是用胶带粘起来的，仪表盘上的警告灯亮着，部分内饰看起来损坏或缺失。
就连和我们一起来的朋友，也驾驶了同一辆车，都对这辆车的状况感到惊讶。
顾客预订超跑体验时，理所当然地期望车辆能够达到高标准，并与宣传材料中展现的高端形象相符。而我们所遇到的实际情况远低于预期。
更令我担忧的是，当天我与其他顾客交谈时，他们似乎也遇到了类似的车辆更换和可用性问题。虽然我无法评论预订系统的内部运作方式，但种种迹象表明，许多顾客并没有获得他们预订时预期的体验。
最让我们感到失望的是，这不仅仅是一次简单的外出游玩。这是我们送给儿子的生日礼物，也是一次创造美好家庭回忆的机会。我们投入了时间和金钱，期待的是一次专业、精彩且令人难忘的体验。
然而，我们最终却感到失望、沮丧、尴尬，并且非常难过。
我尽可能客观公正地撰写了这篇评论，因为我认为其他家庭在花费大量金钱体验所谓的“高级驾驶体验”之前，应该了解他们可能会遇到的真实情况。
根据我们的经验，我不推荐这个场所。
我们儿子预订了一辆莲花跑车。预订时我们就知道他的年龄，但在维修区等了大约30分钟后，却被告知他不能开莲花，必须换一辆车。
一开始，我们被告知莲花跑车只允许18岁以上的人驾驶。后来，当我礼貌地向经理瑞恩询问原因时，他又给出了不同的解释，说莲花是手动挡，而18岁以下的人不能驾驶手动挡汽车。
这让我们很困惑，因为我17岁的儿子刚刚开过一辆兰博基尼，他后来也确认兰博基尼是手动挡的。前后矛盾的解释令人难以信服，也让我们不禁质疑为何在预订时没有发现这个问题。
结果，我们14岁的儿子不得不放弃他原本很期待驾驶的那辆车，又等了30-40分钟才等到另一辆车。对于一个过生日的孩子来说，这无疑是一个令人失望的开始。
接下来的客户服务更是雪上加霜。
出发前，我们询问是否可以给儿子在车旁拍张照片。一位女员工同意了，一位年轻的男员工甚至陪同我们往返。然而，在返回途中，经理瑞恩走过来，公开质问我，既然已经获得许可并由他的员工陪同，我为什么还要待在那里。当我解释情况时，他却说他不在乎，因为他是经理。
后来，当我试图解释事情经过时，他非但没有认真听我解释，反而不断打断我，并要求我说出员工的名字。遗憾的是，工作人员没有佩戴显眼的姓名牌，这使得沟通变得不可能。对话变得越来越激烈，最终却毫无进展。
我的朋友和我的大儿子也遇到了比原先告知的等待时间更长的延误。当我只是想向工作人员询问一些问题时，我感觉他们把我的合理问题当成了麻烦，而不是应该认真对待的事情。
最令人失望的或许是他们的态度。工作人员的态度时而显得冷漠，互动也让人感觉像是在挑衅而不是提供帮助。作为一名付费顾客，带着家人和孩子来参加这个原本应该很特别的活动，这真的让我很沮丧。
场地本身也与广告宣传的不符。
顾客们大多只能站在铺满碎石的粗糙区域，没有座位，也没有茶点，等待的时间可能长达两个小时。从主等候区看赛道的视野很差，如果你走到视野更好的地方，就可能错过广播，不知道你的家人什么时候会被叫到车上。
似乎很少有人考虑到老年游客、残疾人士或带孩子的家庭的需求。整个场地显得陈旧、破败、拥挤不堪，缺乏高端奢华体验提供商应有的组织性。
我17岁的儿子驾驶的兰博基尼状况也令人大失所望。他对此非常失望。这辆车看起来磨损严重，而且保养得很差。引擎盖明显错位，其中一个后视镜似乎是用胶带粘起来的，仪表盘上的警告灯亮着，部分内饰看起来损坏或缺失。
就连和我们一起来的朋友，也驾驶了同一辆车，都对这辆车的状况感到惊讶。
顾客预订超跑体验时，理所当然地期望车辆能够达到高标准，并与宣传材料中展现的高端形象相符。而我们所遇到的实际情况远低于预期。
更令我担忧的是，当天我与其他顾客交谈时，他们似乎也遇到了类似的车辆更换和可用性问题。虽然我无法评论预订系统的内部运作方式，但种种迹象表明，许多顾客并没有获得他们预订时预期的体验。
最让我们感到失望的是，这不仅仅是一次简单的外出游玩。这是我们送给儿子的生日礼物，也是一次创造美好家庭回忆的机会。我们投入了时间和金钱，期待的是一次专业、精彩且令人难忘的体验。
然而，我们最终却感到失望、沮丧、尴尬，并且非常难过。
我尽可能客观公正地撰写了这篇评论，因为我认为其他家庭在花费大量金钱体验所谓的“高级驾驶体验”之前，应该了解他们可能会遇到的真实情况。
根据我们的经验，我不推荐这个场所。
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