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Charlie R
Busy, expensive, not inclusive
Knockhatch Adventure Park的点评
点评：We visited in the summer holidays. I have shared my feedback direct with Knockhatch with my contact details; they lacked the care or courtesy to contact me about it.
Despite offering a Carers’ ticket (reduced, not free), I found it to be a very expensive day out. Staff are very dismissive and uncaring. They insist on seeing a Nimbus access card for the carer’s ticket, which has nothing to do with them. For inexplicable reasons, they won’t accept a DLA or Carers Allowance letter like most other places, but yet, don’t offer any assistance to Autistic people, like my son, who severely struggle with waiting and queuing. No assistance at the long queue on entering, or in the park, waiting for attractions, like the climbing wall. That meant we had my son started the day dysregulated and in discomfort, and he was unable to access the full offering of the attraction, meaning we left the park earlier than most other guests.
It is well documented that Autistic people struggle with waiting and queuing. The need for a disabled, fast track queue/entrance is not a ‘perk’ or a privilege, this is a real physical and emotional need. I feel Knockhatch are only inclusive and respectful to those needs they can see, and choose to deem important and worthy of recognition. Very disappointing in this day and age.
Despite offering a Carers’ ticket (reduced, not free), I found it to be a very expensive day out. Staff are very dismissive and uncaring. They insist on seeing a Nimbus access card for the carer’s ticket, which has nothing to do with them. For inexplicable reasons, they won’t accept a DLA or Carers Allowance letter like most other places, but yet, don’t offer any assistance to Autistic people, like my son, who severely struggle with waiting and queuing. No assistance at the long queue on entering, or in the park, waiting for attractions, like the climbing wall. That meant we had my son started the day dysregulated and in discomfort, and he was unable to access the full offering of the attraction, meaning we left the park earlier than most other guests.
It is well documented that Autistic people struggle with waiting and queuing. The need for a disabled, fast track queue/entrance is not a ‘perk’ or a privilege, this is a real physical and emotional need. I feel Knockhatch are only inclusive and respectful to those needs they can see, and choose to deem important and worthy of recognition. Very disappointing in this day and age.
翻译：我们暑假期间去了那里。我直接向Knockhatch反馈了我的意见，并提供了联系方式；但他们既不关心也不礼貌，没有联系我。
尽管他们提供护理人员票（折扣票，不是免费的），但我觉得这次一日游花费不菲。工作人员非常冷漠，漠不关心。他们坚持要Nimbus卡才能获得护理人员票，但这与他们无关。不知何故，他们不像大多数其他地方那样接受DLA或护理人员津贴证明，却又不为像我儿子这样的自闭症患者提供任何帮助，他们在等待和排队方面非常吃力。无论是在入园排长队时，还是在公园里等待攀岩墙等游乐设施时，都没有人提供帮助。这意味着我儿子一开始就感到情绪失调和不适，无法充分体验游乐设施，所以我们比大多数游客都早离开了公园。
自闭症患者在等待和排队方面存在诸多困难，这已得到充分证实。对残疾人快速通道的需求并非“福利”或特权，而是他们真实的生理和情感需求。我觉得 Knockhatch 只包容和尊重那些他们能够看到、并选择认为重要且值得认可的需求。在当今时代，这非常令人失望。
尽管他们提供护理人员票（折扣票，不是免费的），但我觉得这次一日游花费不菲。工作人员非常冷漠，漠不关心。他们坚持要Nimbus卡才能获得护理人员票，但这与他们无关。不知何故，他们不像大多数其他地方那样接受DLA或护理人员津贴证明，却又不为像我儿子这样的自闭症患者提供任何帮助，他们在等待和排队方面非常吃力。无论是在入园排长队时，还是在公园里等待攀岩墙等游乐设施时，都没有人提供帮助。这意味着我儿子一开始就感到情绪失调和不适，无法充分体验游乐设施，所以我们比大多数游客都早离开了公园。
自闭症患者在等待和排队方面存在诸多困难，这已得到充分证实。对残疾人快速通道的需求并非“福利”或特权，而是他们真实的生理和情感需求。我觉得 Knockhatch 只包容和尊重那些他们能够看到、并选择认为重要且值得认可的需求。在当今时代，这非常令人失望。
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