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Katarzyna K
Recognition for Aaron & Serious Concerns About Management
Topgolf Chigwell的点评
点评：Me and my partner visited Topgolf Chigwell hoping for a quick game of golf and breakfast. The only truly positive part of this experience was Aaron (a tall, young staff member), who showed genuine professionalism, care and integrity throughout.
Aaron took our order straight away and made us feel welcome. Unfortunately, after 45 minutes, our breakfast never arrived. What stood out was that we didn’t even need to chase him - he approached us himself, apologised sincerely and explained that he had been trying to chase up the order with his team. This showed real responsibility and maturity.
Aaron did not fail us! His team and management failed him! When we asked for a refund receipt, the manager avoided eye contact and did not speak to us directly, which felt unprofessional and uncomfortable. There was no leadership presence or accountability from management.
We observed several team members displaying poor attitude, lack of urgency and unprofessional behaviour. There was a serious lack of leadership on the floor. A good manager should support both guests and their staff, and in this case, Aaron was left to carry the situation alone.
Aaron showed more leadership, integrity and emotional intelligence than the rest of the team combined. He should be recognised, supported, and valued - not left to fix problems created by others.
This venue seriously needs to review staff attitudes and management standards. If people are unhappy in their roles, it reflects in their behaviour. Customers can feel that energy. Aaron is the standard - not the exception.
Aaron took our order straight away and made us feel welcome. Unfortunately, after 45 minutes, our breakfast never arrived. What stood out was that we didn’t even need to chase him - he approached us himself, apologised sincerely and explained that he had been trying to chase up the order with his team. This showed real responsibility and maturity.
Aaron did not fail us! His team and management failed him! When we asked for a refund receipt, the manager avoided eye contact and did not speak to us directly, which felt unprofessional and uncomfortable. There was no leadership presence or accountability from management.
We observed several team members displaying poor attitude, lack of urgency and unprofessional behaviour. There was a serious lack of leadership on the floor. A good manager should support both guests and their staff, and in this case, Aaron was left to carry the situation alone.
Aaron showed more leadership, integrity and emotional intelligence than the rest of the team combined. He should be recognised, supported, and valued - not left to fix problems created by others.
This venue seriously needs to review staff attitudes and management standards. If people are unhappy in their roles, it reflects in their behaviour. Customers can feel that energy. Aaron is the standard - not the exception.
翻译：我和我的伴侣前往Topgolf Chigwell，原本只是想快速打一场高尔夫，然后吃个早餐。这次体验唯一真正令人欣慰的是Aaron（一位身材高挑的年轻员工），他全程展现了真诚的专业精神、细致周到的服务和正直的品格。
Aaron立刻就帮我们点了餐，让我们感到宾至如归。然而不幸的是，45分钟过去了，我们的早餐却迟迟没有上桌。最令人印象深刻的是，我们甚至不需要催促他——他主动走过来，真诚地向我们道歉，并解释说他一直在和他的团队一起催促订单。这展现了他真正的责任感和成熟度。
Aaron并没有让我们失望！是他的团队和管理层辜负了他！当我们要求退款时，经理却避开我们的目光，也没有直接和我们交谈，这让我们感觉很不专业，也很不舒服。管理层缺乏领导力，也没有承担任何责任。
我们观察到几位团队成员态度恶劣，缺乏紧迫感，行为也不专业。整个团队严重缺乏领导力。一位优秀的管理者应该同时支持顾客和员工，而在这个案例中，亚伦却被独自一人承担了所有责任。
亚伦展现出的领导力、正直品格和情商远超团队其他成员的总和。他应该得到认可、支持和重视，而不是被留下来收拾别人留下的烂摊子。
这家餐厅亟需重新审视员工的态度和管理标准。如果员工对自己的工作不满意，他们的行为就会受到影响。顾客能够感受到这种氛围。亚伦是餐厅的标杆，而非个例。
Aaron立刻就帮我们点了餐，让我们感到宾至如归。然而不幸的是，45分钟过去了，我们的早餐却迟迟没有上桌。最令人印象深刻的是，我们甚至不需要催促他——他主动走过来，真诚地向我们道歉，并解释说他一直在和他的团队一起催促订单。这展现了他真正的责任感和成熟度。
Aaron并没有让我们失望！是他的团队和管理层辜负了他！当我们要求退款时，经理却避开我们的目光，也没有直接和我们交谈，这让我们感觉很不专业，也很不舒服。管理层缺乏领导力，也没有承担任何责任。
我们观察到几位团队成员态度恶劣，缺乏紧迫感，行为也不专业。整个团队严重缺乏领导力。一位优秀的管理者应该同时支持顾客和员工，而在这个案例中，亚伦却被独自一人承担了所有责任。
亚伦展现出的领导力、正直品格和情商远超团队其他成员的总和。他应该得到认可、支持和重视，而不是被留下来收拾别人留下的烂摊子。
这家餐厅亟需重新审视员工的态度和管理标准。如果员工对自己的工作不满意，他们的行为就会受到影响。顾客能够感受到这种氛围。亚伦是餐厅的标杆，而非个例。
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