点评:We visited Surrey TopGolf and the atmosphere was good, everyone seemed to be enjoying themselves. Waiting times were a little longer than normal but we expected this due to bank holiday weekend. Plus they had the F1 on so had something to pass the time.
Quality of the food and drink was great as always, we had two issue’s which has been the same issue the last 3 visits. I went to just give some feedback to the front desk. That we hadn’t received the junior clubs and also that some of our balls weren’t registering properly or missing the correct amount. When I spoke to Grace, she was very apologetic about the situation and assured me that it wasn’t the way that wanted to do business. As a gesture of good will, Grace then credited our account so we could visit again on them. I certainly wasn’t expecting them to be so accommodating and it made the experience feel better.
翻译:我们去了萨里TopGolf,气氛很好,每个人看起来都很开心。虽然等位时间比平时稍长,但考虑到是银行假日周末,这也在意料之中。而且他们当时正在播放F1赛事,所以我们有事可做。
食物和饮料的品质一如既往地好,不过我们遇到了两个问题,而且这跟我们最近三次来都遇到的问题一样。我去前台反馈了一下,说我们没有拿到儿童球杆,而且有些球的计数有问题,或者数量不对。我跟Grace说了之后,她对这种情况深表歉意,并向我保证这不是他们想要的服务方式。出于好意,Grace把一些费用退到了我们的账户里,这样我们下次就可以免费使用了。我真没想到他们会这么热情周到,这让我们的体验好多了。