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Poor Customer Service part 2
Target Store Jersey-City的点评
点评：This is when I meet Annabel. Annabel comes to the counter reads the screen and explains to me that video can not be returned or exchanged. I informed her I was not aware of this policy. She said it's written on line and she also has it on hand to show me. I humbly asked her is there any type courtesy I could be granted due to the disc not working. It's not that I'm returning it because I dont want it, its because it dosent work. She said no. So I asked what are my options she said she did not know? I began to get frustrated with her lack of empathy to my situation. So I asked her to please show me in writing where it states I could not return a malfunctioned video game. She walked off and said she was coming back to show me the policy in writing but came back with lost prevention. And gave me the number to guest relations and told me there is nothing she can do. She said all the policies are not printed on the receipt because it would take too much paper. I aked so to clarify all video game disc sales are final. Then you should really look into informing customers of this policy beforehand. At this point I have security in front of me at least 5 employees and now I am the entertainment for all the shoppers to see. Feeling Embarrassed, distraught and humiliated from being treated like I was no one or like I was bothering them. I took the number went outside to my vehicle in the parking and could not believe what was happening to me. I felt as if I was being disregarded and tossed aside. After a few moment I gathered myself and called guest relations (232367130 refrence rart). I spoke with Rart for a few moments and he explained something similar to what Annabel was saying about the return policy on video games. I asked Rart to stay on the line while i rentered the store because i wanted my experience to be recorded. When I went back into the store at this time I was directed to Michael because he said Annabel was on lunch. He explained the same policy again but he offered to at least exchange the game for a new one. At this point I thought to myself that these Target employees are using there own discretion on what they wanted to do. And policy was just something they would recite if it worked in their favor on how they wanted to treat a customer. Although I already downloaded it for my son. I agreed to an exchange. If I couldn't get a refund I thought I could get a working disc to my nephew. This way I wouldn't take a complete loss where I spent money for a faulty disc. Micheal explained the employee that has the key in electronics was on break and he would be back in 15 minutes in which he could exchange it for a working disc. I thanked Micheal for his help as well as Rart purchased a soda and went back to my vehicle in the parking lot for 15 minutes. I came back to the store after 15 minutes and asked for Micheal he came over to me and said I'm sorry sir but we do not have another copy to exchange it for. I asked Micheal so what do I do now. Your telling me that I purchased a malfunctioned game disc and there is nothing Target can do for me. He looked me in my face and said no. Go to another store and see what they can do. I said Micheal what do I do now? You mean to tell me. That Although the disc is not working and I purchased it a few days ago that you can not help me. He said no. I said you were just gonna exchange it for working disc now your saying that because the store does not have another copy I have to keep a game that is not working. He just shrugged his shoulders. I went back out to my vehicle in the parking lot feeling confused, shocked about how I was being treated in the store. I called guest relations again (232372728 reference mark). Explained my issue to Mark and informed him of my prior call. He put me on a brief hold and asked me to go back into the store so he could speak with the manager. I went back into the store asked for Annabel and this time Annabel and Micheal come to the desk. I informed them that Mark would like to speak with them in regards to my issue. I gave Annabel the phone and Mark requested she give me a refund. Because the receipt says I'm entitled to a refund and I was offered another copy and another copy was said to not be in stock. Micheal said if he wants to refund you then why don't he refund you on his end. Mark explained what he would like them to do again and they both made fun of his accent as If they could not understand what he saying. So after 2 and a half hours of back and forth during my entire ordeal. They decide to give me a gift card for my total purchase. Which to me says that this could have been done from the beginning. They were taking advantage of their authority and using their own discretion on what they wanted to do. I also looked online and saw that they had a copy of the game. Micheal for some reason wanted to renege on his offer to exchange the item.
Overall this was the worst experience I have ever had. I am 44 years old and I have never been so humiliated in my life trying to return an item with a receipt that states i can return the item. I would have not thought I would receive this type of treatment. Especially in a Target. I received the worst customer service ever. I am writing this email because something needs to done about the purchase of video games. Customers should be informed of their options when purchasing them from Target. And as a loyal Target customer I should not have been exposed to such a horrible experience. The managers Annabel and Micheal should have upholded better customer service. Any assistance in this matter would be very appreciated. I'm hoping that this email will make you aware of the poor customer service at your Jersey City location. So that no other future customer will have to experience the humiliation that I indored.
Overall this was the worst experience I have ever had. I am 44 years old and I have never been so humiliated in my life trying to return an item with a receipt that states i can return the item. I would have not thought I would receive this type of treatment. Especially in a Target. I received the worst customer service ever. I am writing this email because something needs to done about the purchase of video games. Customers should be informed of their options when purchasing them from Target. And as a loyal Target customer I should not have been exposed to such a horrible experience. The managers Annabel and Micheal should have upholded better customer service. Any assistance in this matter would be very appreciated. I'm hoping that this email will make you aware of the poor customer service at your Jersey City location. So that no other future customer will have to experience the humiliation that I indored.
翻译：这时我遇到了安娜贝尔。安娜贝尔来到柜台，看着屏幕上的内容，向我解释说视频不能退换货。我告诉她我不知道这个政策。她说政策写在网上，她手头也有可以给我看的。我谦虚地问她，由于光盘无法使用，我能得到什么优待。我退回它不是因为我不想要，而是因为它不能用。她说没有。所以我问我有什么选择，她说她不知道？我开始对她对我的处境缺乏同情感到沮丧。所以我请她以书面形式向我展示，上面写着我不能退回故障的视频游戏。她走开了，说她会回来给我看书面政策，但回来时拿的是失物预防。她给了我客服部的电话号码，告诉我她无能为力。她说所有的政策都没有打印在收据上，因为那会占用太多的纸张。我之所以问这个问题，是为了澄清所有视频游戏光盘的销售都是最终决定。那么你真的应该考虑提前通知客户这项政策。此时，我面前有至少 5 名保安，现在我是所有购物者眼中的娱乐对象。我感到尴尬、心烦意乱和羞辱，因为我被当作无名小卒或打扰他们一样对待。我拿着号码走到外面停车场的车旁，简直不敢相信发生在我身上的事情。我觉得自己好像被无视了，被抛在一边。过了一会儿，我镇定下来，打电话给客户关系部 (232367130 转接电话 rart)。我和 Rart 聊了一会儿，他解释了一些类似于 Annabel 所说的关于视频游戏退货政策的内容。我让 Rart 在我参观商店时保持通话，因为我想记录我的经历。当我回到商店时，我被引导到 Michael，因为他说 Annabel 正在吃午饭。他再次解释了同样的政策，但他提出至少可以换一张新游戏。此时，我心想，这些 Target 员工是在自行决定他们想要做什么。政策只是他们会在对待客户的方式上背诵的东西，如果它对他们有利的话。虽然我已经为我儿子下载了它。我同意交换。如果我不能得到退款，我想我可以给我的侄子买一张能用的光盘。这样，我就不会因为花钱买了一张有缺陷的光盘而蒙受完全的损失。Micheal 解释说，电子部门有钥匙的员工正在休息，他 15 分钟后会回来，他可以换一张能用的光盘。我感谢 Micheal 的帮助，Rart 买了一瓶汽水，回到停车场的车里待了 15 分钟。15 分钟后我回到商店，问 Micheal，他走过来对我说，对不起先生，但我们没有另一份可以换的。我问迈克尔我现在该怎么办。你说我买了一张故障的游戏光盘，而 Target 对此无能为力。他看着我的脸说不行。去另一家商店看看他们能做些什么。我说迈克尔我现在该怎么办？你的意思是告诉我。虽然光盘不能用，而且是我几天前买的，但你也帮不上我。他说不行。我说你只是要把它换成能用的光盘，而你说因为商店没有另一份副本，所以我必须保留一张不能用的游戏。他只是耸了耸肩。我回到停车场的车旁，感到很困惑，对商店对我的待遇感到震惊。我再次打电话给客户关系部（232372728 参考标记）。向马克解释了我的问题并告知他我之前的来电。他让我等了一会儿，然后让我回到商店，以便他可以和经理谈谈。我回到商店找 Annabel，这次 Annabel 和 Micheal 来到了前台。我告诉他们 Mark 想和他们谈谈我的问题。我把电话给了 Annabel，Mark 要求她给我退款。因为收据上说我有权获得退款，他们给了我另一份，但另一份却说没有库存。Micheal 说如果他想退款给你，那他为什么不自己退款给你呢。Mark 再次解释了他希望他们做什么，他们都取笑他的口音，好像他们听不懂他在说什么。所以在我整个过程中来回折腾了 2 个半小时后，他们决定给我一张礼品卡作为我全部购买的金额。对我来说，这从一开始就可以做到。他们利用自己的权力，自行决定他们想做什么。我还在网上查看了一下，发现他们有一份游戏。Micheal 出于某种原因想要违背他交换物品的提议。
总的来说这是我经历过的最糟糕的一次。我今年 44 岁了，我这辈子从来没有像现在这样被羞辱过，因为我要退货，并且要有一张可以退货的收据。我没想到我会受到这种待遇。尤其是在 Target。我受到了最差的客户服务。我写这封邮件是因为需要对购买视频游戏采取一些措施。客户在 Target 购买时应该被告知他们的选择。作为 Target 的忠实客户，我不应该经历如此糟糕的经历。经理 Annabel 和 Micheal 应该提供更好的客户服务。任何有关此事的帮助都将不胜感激。我希望这封邮件能让您意识到泽西城门店糟糕的客户服务。这样未来的其他客户就不会再经历我所经历的羞辱。
总的来说这是我经历过的最糟糕的一次。我今年 44 岁了，我这辈子从来没有像现在这样被羞辱过，因为我要退货，并且要有一张可以退货的收据。我没想到我会受到这种待遇。尤其是在 Target。我受到了最差的客户服务。我写这封邮件是因为需要对购买视频游戏采取一些措施。客户在 Target 购买时应该被告知他们的选择。作为 Target 的忠实客户，我不应该经历如此糟糕的经历。经理 Annabel 和 Micheal 应该提供更好的客户服务。任何有关此事的帮助都将不胜感激。我希望这封邮件能让您意识到泽西城门店糟糕的客户服务。这样未来的其他客户就不会再经历我所经历的羞辱。
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