旅行
账户
Sarah K
A terrible experience with a rude spa manager
Sionna Spa的点评
点评：I arrived at 11am for a 12pm Eden Retreat. The pleasant girl who checked me in advised that the salt room was out of action (I later discovered the heated loungers were too) but that I could use the sauna. After changing I returned to reception where the spa manager gave me some forms to fill out. I asked for my glass of prosecco and was informed "you'll get it when the bar drops it down". Nobody came near me for the next hour as I sat in the relaxation area and at 12:10 I returned to reception where I handed back the forms. At this point I expressed my disappointment at not having received my prosecco and was told "we usually give it afterwards". When I explained that I had already asked for it before my treatments as this was my preference, & also that I was disappointed by the lack of facilities (salt room, heated beds) and the overall lack of attention Clodagh, the spa manager, told me in a very rude tone that she didn't like my attitude. I was astounded. She then proceeded to argue with me over and back until the therapist arrived for my treatments. At that point I declined the treatments as I was too upset & asked for a refund. She said she couldn't process the refund without signal. I said I wasn't moving until she did and then she managed it....
I cannot believe that this dreadfully aggressive woman is managing anything. I left the place shaking and close to tears.
I cannot believe that this dreadfully aggressive woman is managing anything. I left the place shaking and close to tears.
翻译：我于上午 11 点到达，准备参加下午 12 点的 Eden Retreat 活动。为我办理入住手续的和蔼女孩告诉我，盐室已经停止使用（我后来发现加热躺椅也停止使用），但我可以使用桑拿。换好衣服后，我回到接待处，水疗经理给了我一些表格让我填写。我要了一杯普罗塞克起泡酒，被告知“酒吧放下来时，您就会得到它”。接下来的一个小时里，我坐在休息区，没有人靠近我，12:10 我回到接待处，交回了表格。这时，我表达了对没有收到普罗塞克起泡酒的失望，被告知“我们通常在治疗后才给”。当我解释说，我已经在治疗前要求过它，因为这是我的偏好，而且我对设施的缺乏（盐室、加热床）和整体缺乏关注感到失望时，水疗经理 Clodagh 用非常粗鲁的语气告诉我，她不喜欢我的态度。我大吃一惊。然后她开始和我争论，直到治疗师来为我治疗。那时我拒绝了治疗，因为我太沮丧了，并要求退款。她说她无法在没有信号的情况下处理退款。我说我不会动，直到她动，然后她就做到了……
我不敢相信这个非常有攻击性的女人能做到任何事情。我颤抖着离开了那个地方，几乎要哭了。
我不敢相信这个非常有攻击性的女人能做到任何事情。我颤抖着离开了那个地方，几乎要哭了。
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