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Bannatynes Stepps的点评
点评：Bannatynes Stepps
I used to be a member many years ago and left due to working away.
I rejoined for a short period (3 months) as a test to see if it still provided the service I would expect.
As you can see from the 1* - it does not.
The gym has a notice stating that until financial goals are met the very neccessary maintenance will not be undertaken!
Prior to handing in my confirmation of cancellation (i.e. not extending beyond the 3 months) I asked for a call from the general manager - reason the spin bikes are tired, some screens do not work and actually it is known to those who attend regularly that the instructors have been known to do some repairs themselves!!! Good of them to do so, but only so much they can do. Gym floor has dents that ARE and H&S issues aswell as missing tiles/ grout/ mold around wet areas!!! General manager did not want to hear about this (mid december 2023).
Recently (Jan 2024) before finishing up I have unsuccessfully tired to use the app to book onto classess. First time I called I was informed because I had cancelled my membership and the full month sum had not gone through I would not be able to book. Person who answered (Joanne) did what she could i.e. book under her name - again structurally Bannatynes NOT GOOD ENOUGH.
Second time this happened (today @ 1630) I was informed it would take 5 mins to sort and I'd be able to book. Left it 1/2 hour - nope. Person who took call was going to call back. By this point I don't want to be in the facility and just want my money (only for this part month) back.
General manager finally decides to take call. Wants to explain! Really - too late. After he explains he can do it his end and therefore he doesn't understand why I can't!!! Just stop general manager! Asked if he would return my money for this part month. No point us going round in circles. Answers no. Only fair I publish this accurate record of events.
If your selling a premuim make sure its premium not part working, requiring more than acceptable amount of maintenance and undertaken in a reasonable period! Please note none of the maintenance I have mentioned has been done!
On a positive though everyone I spoke to has been polite - structurally this gym has lost the fact it is suppose to be at the premium end of the market but does not offer that service either in the state of the amenities or the percieved deliberate blocks put in place for people who have paid for a service but it is unavailable.
I used to be a member many years ago and left due to working away.
I rejoined for a short period (3 months) as a test to see if it still provided the service I would expect.
As you can see from the 1* - it does not.
The gym has a notice stating that until financial goals are met the very neccessary maintenance will not be undertaken!
Prior to handing in my confirmation of cancellation (i.e. not extending beyond the 3 months) I asked for a call from the general manager - reason the spin bikes are tired, some screens do not work and actually it is known to those who attend regularly that the instructors have been known to do some repairs themselves!!! Good of them to do so, but only so much they can do. Gym floor has dents that ARE and H&S issues aswell as missing tiles/ grout/ mold around wet areas!!! General manager did not want to hear about this (mid december 2023).
Recently (Jan 2024) before finishing up I have unsuccessfully tired to use the app to book onto classess. First time I called I was informed because I had cancelled my membership and the full month sum had not gone through I would not be able to book. Person who answered (Joanne) did what she could i.e. book under her name - again structurally Bannatynes NOT GOOD ENOUGH.
Second time this happened (today @ 1630) I was informed it would take 5 mins to sort and I'd be able to book. Left it 1/2 hour - nope. Person who took call was going to call back. By this point I don't want to be in the facility and just want my money (only for this part month) back.
General manager finally decides to take call. Wants to explain! Really - too late. After he explains he can do it his end and therefore he doesn't understand why I can't!!! Just stop general manager! Asked if he would return my money for this part month. No point us going round in circles. Answers no. Only fair I publish this accurate record of events.
If your selling a premuim make sure its premium not part working, requiring more than acceptable amount of maintenance and undertaken in a reasonable period! Please note none of the maintenance I have mentioned has been done!
On a positive though everyone I spoke to has been polite - structurally this gym has lost the fact it is suppose to be at the premium end of the market but does not offer that service either in the state of the amenities or the percieved deliberate blocks put in place for people who have paid for a service but it is unavailable.
翻译：班纳蒂尼斯台阶
我多年前曾是会员，因工作原因离开。
我重新加入了一小段时间（3 个月）作为测试，看看它是否仍然提供我期望的服务。
正如您从 1* 中看到的那样 - 事实并非如此。
健身房有一个通知，指出在达到财务目标之前，不会进行非常必要的维护！
在提交取消确认书之前（即不超过 3 个月），我要求总经理打电话 - 原因是旋转自行车很累，一些屏幕无法工作，实际上定期参加的人都知道众所周知，教练会自己进行一些维修！他们这样做很好，但他们能做的也有限。健身房地板上有凹痕，存在健康与安全问题，潮湿区域周围瓷砖/水泥浆/霉菌也缺失！总经理不想听到这个（2023 年 12 月中旬）。
最近（2024 年 1 月）在完成之前，我已经厌倦了使用该应用程序预订课程。我第一次打电话时被告知，因为我已经取消了我的会员资格，而且整个月的金额尚未用完，我将无法预订。回答的人（乔安妮）做了她能做的事，即以她的名义预订 - 再次在结构上班纳蒂尼斯不够好。
第二次发生这种情况（今天 @ 1630），我被告知需要 5 分钟来排序，我就可以预订。留了 1/2 小时 - 不。接电话的人会回电。到目前为止，我不想呆在设施里，只想拿回我的钱（仅限这部分月份）。
总经理最终决定接听电话。想解释一下！真的——太晚了。在他解释之后他可以做到这一点，因此他不明白为什么我不能！快阻止总经理吧！问他是否会退还我这部分月的钱。我们没有必要兜圈子。答案是否定的。公平地说，我发布了这份准确的事件记录。
如果您出售溢价，请确保其溢价无法正常工作，需要超过可接受的维护量并在合理的时间内进行！请注意，我提到的所有维护都没有完成！
积极的一面是，尽管与我交谈过的每个人都很有礼貌，但从结构上来说，这家健身房已经失去了它应该处于高端市场的事实，但无论是在设施状况还是在被认为故意设置的街区上，都不提供这项服务。为那些已付费但无法获得服务的人提供。
我多年前曾是会员，因工作原因离开。
我重新加入了一小段时间（3 个月）作为测试，看看它是否仍然提供我期望的服务。
正如您从 1* 中看到的那样 - 事实并非如此。
健身房有一个通知，指出在达到财务目标之前，不会进行非常必要的维护！
在提交取消确认书之前（即不超过 3 个月），我要求总经理打电话 - 原因是旋转自行车很累，一些屏幕无法工作，实际上定期参加的人都知道众所周知，教练会自己进行一些维修！他们这样做很好，但他们能做的也有限。健身房地板上有凹痕，存在健康与安全问题，潮湿区域周围瓷砖/水泥浆/霉菌也缺失！总经理不想听到这个（2023 年 12 月中旬）。
最近（2024 年 1 月）在完成之前，我已经厌倦了使用该应用程序预订课程。我第一次打电话时被告知，因为我已经取消了我的会员资格，而且整个月的金额尚未用完，我将无法预订。回答的人（乔安妮）做了她能做的事，即以她的名义预订 - 再次在结构上班纳蒂尼斯不够好。
第二次发生这种情况（今天 @ 1630），我被告知需要 5 分钟来排序，我就可以预订。留了 1/2 小时 - 不。接电话的人会回电。到目前为止，我不想呆在设施里，只想拿回我的钱（仅限这部分月份）。
总经理最终决定接听电话。想解释一下！真的——太晚了。在他解释之后他可以做到这一点，因此他不明白为什么我不能！快阻止总经理吧！问他是否会退还我这部分月的钱。我们没有必要兜圈子。答案是否定的。公平地说，我发布了这份准确的事件记录。
如果您出售溢价，请确保其溢价无法正常工作，需要超过可接受的维护量并在合理的时间内进行！请注意，我提到的所有维护都没有完成！
积极的一面是，尽管与我交谈过的每个人都很有礼貌，但从结构上来说，这家健身房已经失去了它应该处于高端市场的事实，但无论是在设施状况还是在被认为故意设置的街区上，都不提供这项服务。为那些已付费但无法获得服务的人提供。
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