点评:Not recommended at all.
I felt so unsafe during 4 hour ride. I contacted their support team via app chat. I explained how unprofessional is the driver and I requested to change the driver after I reach my first destination.
They did nothing, they just called the driver to validate my complain, and guess what: the driver insulted me directly after the call!!!
I reported the case again and I have tried to call them directly many times, unfortunately their call center agents don’t answer after hours or during weekends.
Their support team did nothing at all. They kept me waiting for an hour and at the end they said, we will get back to you after 48h.
the driver didn’t even apologize. And so far no one contacted me.
You can pay a lot for such service, they claim that it is safe and classy, However the level of unprofessionalism that you will be dealing with is unbelievable
Not recommended at all especially during weekends or at night.
It was really a nightmare.
翻译:完全不推荐。
在 4 小时的旅程中,我感到非常不安全。我通过应用程序聊天联系了他们的支持团队。我解释了司机是多么不专业,并要求在到达第一个目的地后更换司机。
他们什么也没做,只是打电话给司机确认我的投诉,你猜怎么着:司机在通话后直接侮辱了我!!!
我再次报告了此事,并多次尝试直接打电话给他们,不幸的是他们的呼叫中心代理在下班后或周末不接电话。
他们的支持团队什么也没做。他们让我等了一个小时,最后他们说,我们会在 48 小时后回复你。
司机甚至没有道歉。到目前为止,没有人联系我。
你可以为这样的服务付出很多钱,他们声称这是安全和优雅的,然而,你将要面对的不专业程度令人难以置信
完全不推荐,特别是在周末或晚上。
这真是一场噩梦。