点评:I would have to agree with some of the reviews. The people who work in customer service are very rude. They have no desire to help the customers. My daughter's phone fell out of her fany pack. She completed the correct paperwork in very very good details to locate the phone. It is seeable from the ride. Customer service said, they couldn't locate it. I don't think anyone looked for it. It still shows in the same location. It's is 80 degree weather and the phone is going to bake. My daughter did everything she was suppose to do, Kennywood has NOT. She even drove out the next day to talk to someone and no one wanted to listen to her. I'm sorry, this is unacceptable. People pay alot of money to enter the park and this is how they are treated. If something is lost, or something happens, you will not get a solution. V
翻译:我不得不同意一些评论。客服人员非常粗鲁,根本不想帮助顾客。我女儿的手机从腰包里掉了出来。她填写了正确的表格,非常详细地找到了手机,在游乐设施上也能看到。客服说他们找不到。我觉得没人找过。手机仍然在同一个位置。现在气温高达80华氏度(约27摄氏度),手机快要被烤焦了。我女儿做了她该做的一切,但肯尼伍德没有。她第二天甚至开车去找人谈话,却没有人愿意听她说话。很抱歉,这太令人无法接受了。人们花了很多钱才进入公园,却受到了这样的对待。如果东西丢失或发生了什么事情,你根本得不到解决。V