旅行
账户
Tripadvisor用户
WORST treatment by a manager EVER!!!
Sparkling Pointe Vineyards & Winery的点评
点评：I rarely write reviews, but my recent experience at Sparkling Pointe on 9/7/24 at around 4pm left me no choice. What should have been a peaceful afternoon and a purchase of a case of champagne turned into a frustrating and humiliating ordeal, thanks to the manager, Evan Ducz.
I arrived with my small service dog on a rainy day with few patrons. Mr. Ducz immediately refused to seat us, claiming the dog wasn’t allowed due to the winery being a “processing facility.” This is not only incorrect but a clear violation of the Americans with Disabilities Act (ADA), which allows service animals in public spaces. When I politely reminded him of this, he responded with a condescending question about what services my dog provided. Even after answering and offering documentation, his response was dismissive and rude, repeating that he will not seat us and he decides "who I let in."
When we asked for his name or business card, he refused, dismissing us while seating other customers. It was only after making a scene that he reluctantly gave us his name and card. As we left, Mr. Ducz followed us out the door, harassing us further to justify his unjustifiable actions. His lack of professionalism and respect left us humiliated.
After 25 years of frequenting North Fork wineries, I have never encountered such disgraceful behavior. I strongly urge the owners to reconsider Mr. Ducz's position and take corrective action. His actions are not only damaging to your reputation but a liability.
I will be filing a complaint with the ADA and the BBB and consulting an attorney.
I arrived with my small service dog on a rainy day with few patrons. Mr. Ducz immediately refused to seat us, claiming the dog wasn’t allowed due to the winery being a “processing facility.” This is not only incorrect but a clear violation of the Americans with Disabilities Act (ADA), which allows service animals in public spaces. When I politely reminded him of this, he responded with a condescending question about what services my dog provided. Even after answering and offering documentation, his response was dismissive and rude, repeating that he will not seat us and he decides "who I let in."
When we asked for his name or business card, he refused, dismissing us while seating other customers. It was only after making a scene that he reluctantly gave us his name and card. As we left, Mr. Ducz followed us out the door, harassing us further to justify his unjustifiable actions. His lack of professionalism and respect left us humiliated.
After 25 years of frequenting North Fork wineries, I have never encountered such disgraceful behavior. I strongly urge the owners to reconsider Mr. Ducz's position and take corrective action. His actions are not only damaging to your reputation but a liability.
I will be filing a complaint with the ADA and the BBB and consulting an attorney.
翻译：我很少写评论，但最近在 Sparkling Pointe 的经历让我别无选择。2024 年 9 月 7 日下午 4 点左右。本来应该是一个平静的下午，买一箱香槟，结果却变成了一场令人沮丧和羞辱的折磨，这都要归功于经理 Evan Ducz。
我带着我的小服务犬来到一个下雨天，顾客很少。Ducz 先生立即拒绝让我们入座，声称由于酒庄是“加工厂”，所以不允许带狗入座。这不仅是不正确的，而且明显违反了《美国残疾人法案》（ADA），该法案允许服务性动物进入公共场所。当我礼貌地提醒他这一点时，他以居高临下的态度问我的狗提供了什么服务。即使在回答并提供文件后，他的回答仍然很不屑一顾，很粗鲁，他重复说他不会让我们入座，他决定“我让谁进来”。
当我们向他索要姓名或名片时，他拒绝了，把我们打发走了，让其他顾客入座。直到大吵大闹之后，他才勉强给了我们他的名字和名片。我们离开时，杜茨先生跟着我们出了门，进一步骚扰我们，为他不合理的行为辩解。他缺乏专业精神和尊重，让我们感到羞辱。
25 年来，我经常光顾 North Fork 酒庄，从未遇到过如此可耻的行为。我强烈敦促业主重新考虑杜茨先生的立场并采取纠正措施。他的行为不仅损害了您的声誉，而且是一种负担。
我将向 ADA 和 BBB 提出投诉并咨询律师。
我带着我的小服务犬来到一个下雨天，顾客很少。Ducz 先生立即拒绝让我们入座，声称由于酒庄是“加工厂”，所以不允许带狗入座。这不仅是不正确的，而且明显违反了《美国残疾人法案》（ADA），该法案允许服务性动物进入公共场所。当我礼貌地提醒他这一点时，他以居高临下的态度问我的狗提供了什么服务。即使在回答并提供文件后，他的回答仍然很不屑一顾，很粗鲁，他重复说他不会让我们入座，他决定“我让谁进来”。
当我们向他索要姓名或名片时，他拒绝了，把我们打发走了，让其他顾客入座。直到大吵大闹之后，他才勉强给了我们他的名字和名片。我们离开时，杜茨先生跟着我们出了门，进一步骚扰我们，为他不合理的行为辩解。他缺乏专业精神和尊重，让我们感到羞辱。
25 年来，我经常光顾 North Fork 酒庄，从未遇到过如此可耻的行为。我强烈敦促业主重新考虑杜茨先生的立场并采取纠正措施。他的行为不仅损害了您的声誉，而且是一种负担。
我将向 ADA 和 BBB 提出投诉并咨询律师。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
