旅行
账户
Tom B
Poor Management and Customer Sevice Seals the Bad Deal on this Lesser Mountain in Donner Area
Boreal Mountain Resort的点评
点评：Horrible management with ridiculous Ski Shop policies.
Purchased a pair of gloves ($60) that ripped in the very first run.
Was told by Mangers Tyler and Max that they didn't do return/exchanges and to pursue Manufacture's warranty! Fora pair of gloves I bought from them less than 15 min prior.
I understand policy, and it's likely related to bad apples using items for the day and returning them, which would be shady. This is not that and those with the authority to make a call in favor of an honest customer they sold something defective to, should be enabled to make that call.
AVOID THIS RESORT - there are plenty of far superior mountains and customer service around Donner. I will not be returning.
Purchased a pair of gloves ($60) that ripped in the very first run.
Was told by Mangers Tyler and Max that they didn't do return/exchanges and to pursue Manufacture's warranty! Fora pair of gloves I bought from them less than 15 min prior.
I understand policy, and it's likely related to bad apples using items for the day and returning them, which would be shady. This is not that and those with the authority to make a call in favor of an honest customer they sold something defective to, should be enabled to make that call.
AVOID THIS RESORT - there are plenty of far superior mountains and customer service around Donner. I will not be returning.
翻译：管理糟糕，滑雪店政策荒谬。
买了一副手套（60 美元），第一次滑行就破了。
经理 Tyler 和 Max 告诉我，他们不提供退换货服务，并要求制造商提供保修！我之前不到 15 分钟从他们那里买了一副手套。
我了解政策，这可能与坏人使用当天的物品并退货有关，这很可疑。事实并非如此，那些有权为诚实客户打电话的人应该有权拨打电话，他们向他们出售了有缺陷的产品。
避开这个度假村 - 唐纳周围有很多更优越的山脉和客户服务。我不会再来了。
买了一副手套（60 美元），第一次滑行就破了。
经理 Tyler 和 Max 告诉我，他们不提供退换货服务，并要求制造商提供保修！我之前不到 15 分钟从他们那里买了一副手套。
我了解政策，这可能与坏人使用当天的物品并退货有关，这很可疑。事实并非如此，那些有权为诚实客户打电话的人应该有权拨打电话，他们向他们出售了有缺陷的产品。
避开这个度假村 - 唐纳周围有很多更优越的山脉和客户服务。我不会再来了。
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