点评:Currently on tour in South America with Imagine and can honestly say they are the worst organised tour company we have ever been with. Don't believe what they advertise, our trip has had numerous flight and hotel changes since we first booked, we were told only around fifty people on our tour but now we have over 200 and they just can't cope logistically, local agents seem overwhelmed by the sheer number of guests so we have been constantly queuing for everything. Spoken to Imagine and they really couldn't care less, they hide behind terms and conditions and do nothing. Went on a Vietnam to Cambodia trip last year with them which also had itinerary changes so this seems their practice. Will never book with them again, plenty of better companies out there.
翻译:目前正在和 Imagine 一起在南美旅行,说实话,他们是我们参加过的旅行社中组织最差的。不要相信他们宣传的内容,自从我们第一次预订以来,我们的行程已经多次更改航班和酒店,我们被告知我们的旅行团只有大约 50 人,但现在人数已经超过 200 人,他们在后勤方面无法应对,当地代理似乎被大量的客人压得透不过气来,所以我们一直在排队等待。我和 Imagine 谈过,他们真的不在乎,他们躲在条款和条件后面什么也不做。去年和他们一起去了越南到柬埔寨的旅行,行程也发生了变化,所以这似乎是他们的惯例。再也不会和他们预订了,外面有很多更好的公司。