旅行
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HORRIBLE CUSTOMER SERVICE - GO TO ANOTHER RESORT
Ski Brule的点评
点评：Save yourself the time and money and go to a better resort. I bought tickets online before the season even started (Mid November), and the tickets never physically got mailed to me. I thought it would be like any normal place of business and get electronic copies, which would allow you instant access, but nah! They had the tickets as certified mail that required a signature. I work everyday and was physically unable to unable to call off work to sit at home to receive lift tickets. I finally got a chance to make it to the post office to pick them up, and the post office sent them back! I unfortunately missed my window to actually use them as I wanted to go with my son over christmas break and this just happened to be the time where they were in transit! I called their office asking nicely for a refund and they kept going on about how they had everything open. The odd part was they said oh this happens ALL the time, so obviously they know they have a serious process issue!
I told them I live over 4 hours away and things need to be planned in advance. The crazy part is I asked for them to send them back to me in the middle of January to hopefully give them away or sell them, and I have yet to get them! I spent over $120 on tickets and still don't have the tickets. I called their manager Sally who was rude and swearing at me telling me the tickets are non-fundable! Great customer service. 🤷🏼♂️
NOTE: It is 3/4/24 and I still don't have my lift tickets. They took the time to respond to my review, to defend themselves. I'll enclose my order and their adds which mention nothing about their silly ticket policies. The strange part is I've been snowboarding for over 20 years and this is the only resort that does this... It sad when the reviewer or owner of the ski Resort doesn't take personal responsibility and ownership, rather makes up random nonsense about what I said. The matter of fact is I bought two tickets, never actually got the tickets, and waited months for the physical tickets and still don't have the tickets! So here I am not even able to actually use the tickets because I don't have the tickets, which they say are in transit.
I told them I live over 4 hours away and things need to be planned in advance. The crazy part is I asked for them to send them back to me in the middle of January to hopefully give them away or sell them, and I have yet to get them! I spent over $120 on tickets and still don't have the tickets. I called their manager Sally who was rude and swearing at me telling me the tickets are non-fundable! Great customer service. 🤷🏼♂️
NOTE: It is 3/4/24 and I still don't have my lift tickets. They took the time to respond to my review, to defend themselves. I'll enclose my order and their adds which mention nothing about their silly ticket policies. The strange part is I've been snowboarding for over 20 years and this is the only resort that does this... It sad when the reviewer or owner of the ski Resort doesn't take personal responsibility and ownership, rather makes up random nonsense about what I said. The matter of fact is I bought two tickets, never actually got the tickets, and waited months for the physical tickets and still don't have the tickets! So here I am not even able to actually use the tickets because I don't have the tickets, which they say are in transit.
翻译：节省自己的时间和金钱，去更好的度假村。我在赛季开始之前（11 月中旬）就在网上购买了门票，但门票从未邮寄给我。我以为它会像任何正常的营业场所一样并获得电子副本，这将允许您即时访问，但是不！他们的门票是经过认证的邮件，需要签名。我每天都在工作，但由于身体原因，我无法取消工作坐在家里领取电梯票。我终于有机会去邮局取它们，邮局把它们寄回来了！不幸的是，我错过了真正使用它们的窗口，因为我想和我的儿子一起过圣诞假期，而这恰好是它们在运输途中的时间！我打电话给他们的办公室，友善地要求退款，他们一直在谈论他们如何把所有东西都打开。奇怪的是他们说哦这种情况经常发生，所以显然他们知道他们有一个严重的流程问题！
我告诉他们我住的地方有四个多小时的路程，事情需要提前计划。最疯狂的是，我要求他们在一月中旬将它们寄回给我，希望将它们赠送或出售，但我还没有收到它们！我花了120多美元买票，但还是没有票。我打电话给他们的经理莎莉，她很粗鲁，咒骂我，告诉我门票不能退款！很棒的客户服务。 🤷🏼♂️
注意：现在是 2024 年 3 月 4 日，我仍然没有缆车票。他们花时间回应我的评论，为自己辩护。我将附上我的订单和他们的补充，其中没有提及他们愚蠢的门票政策。奇怪的是，我已经滑雪 20 多年了，而这是唯一一个这样做的度假村……当滑雪场的评论者或所有者不承担个人责任和所有权，而是胡编乱造时，这令人难过关于我所说的。事实上，我买了两张票，但从未真正拿到票，等了好几个月才拿到实体票，但仍然没有票！所以在这里我什至无法实际使用门票，因为我没有门票，他们说门票正在运输途中。
我告诉他们我住的地方有四个多小时的路程，事情需要提前计划。最疯狂的是，我要求他们在一月中旬将它们寄回给我，希望将它们赠送或出售，但我还没有收到它们！我花了120多美元买票，但还是没有票。我打电话给他们的经理莎莉，她很粗鲁，咒骂我，告诉我门票不能退款！很棒的客户服务。 🤷🏼♂️
注意：现在是 2024 年 3 月 4 日，我仍然没有缆车票。他们花时间回应我的评论，为自己辩护。我将附上我的订单和他们的补充，其中没有提及他们愚蠢的门票政策。奇怪的是，我已经滑雪 20 多年了，而这是唯一一个这样做的度假村……当滑雪场的评论者或所有者不承担个人责任和所有权，而是胡编乱造时，这令人难过关于我所说的。事实上，我买了两张票，但从未真正拿到票，等了好几个月才拿到实体票，但仍然没有票！所以在这里我什至无法实际使用门票，因为我没有门票，他们说门票正在运输途中。
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