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Avoid Hidden Valley Ski and Ride School – Unethical Business Practices and Misleading Refund Policy
Hidden Valley的点评
点评：Avoid Hidden Valley Ski and Ride School – Unethical Business Practices and Misleading Refund Policy
I had a terrible experience with Hidden Valley Ski and Ride School, operated by Vail Resorts, Inc. Their policies are misleading, their customer service is unhelpful, and they refuse to honor their own refund terms, even in clear-cut cases.
I booked a private ski lesson, snowboard rental, and lift ticket totaling $332. On the day of the lesson, severe weather made it unsafe to attend—heavy rain, poor visibility, and hazardous conditions. Given this, I requested a refund, expecting Hidden Valley to be reasonable. Instead, they refused, citing their 50% cancellation fee if canceled within 48 hours.
Why This Is Unethical:
Ignoring Safety Risks: The weather was beyond my control and made skiing unsafe, yet they still refused to issue a full refund.
False Advertising of Refund Policy: Their policy claims full refunds are granted for illness with medical documentation. I provided the necessary documents, and they STILL refused.
Dishonest Practices: They falsely assumed the participant attended the lesson, despite never checking in, receiving a lift ticket, or meeting the instructor.
Unfair Cancellation Fees: Charging a 50% fee in cases where safety is compromised is predatory and shows they care more about profit than customers.
I made multiple attempts to resolve this issue, but their customer service was dismissive and uncooperative. If you book here, be prepared to lose your money if anything goes wrong—they will not help you.
Save your time, money, and frustration. Take your business elsewhere.
I had a terrible experience with Hidden Valley Ski and Ride School, operated by Vail Resorts, Inc. Their policies are misleading, their customer service is unhelpful, and they refuse to honor their own refund terms, even in clear-cut cases.
I booked a private ski lesson, snowboard rental, and lift ticket totaling $332. On the day of the lesson, severe weather made it unsafe to attend—heavy rain, poor visibility, and hazardous conditions. Given this, I requested a refund, expecting Hidden Valley to be reasonable. Instead, they refused, citing their 50% cancellation fee if canceled within 48 hours.
Why This Is Unethical:
Ignoring Safety Risks: The weather was beyond my control and made skiing unsafe, yet they still refused to issue a full refund.
False Advertising of Refund Policy: Their policy claims full refunds are granted for illness with medical documentation. I provided the necessary documents, and they STILL refused.
Dishonest Practices: They falsely assumed the participant attended the lesson, despite never checking in, receiving a lift ticket, or meeting the instructor.
Unfair Cancellation Fees: Charging a 50% fee in cases where safety is compromised is predatory and shows they care more about profit than customers.
I made multiple attempts to resolve this issue, but their customer service was dismissive and uncooperative. If you book here, be prepared to lose your money if anything goes wrong—they will not help you.
Save your time, money, and frustration. Take your business elsewhere.
翻译：避免选择 Hidden Valley 滑雪和骑行学校 – 不道德的商业行为和误导性的退款政策
我在 Vail Resorts, Inc. 经营的 Hidden Valley 滑雪和骑行学校的体验非常糟糕。他们的政策具有误导性，他们的客户服务毫无帮助，他们拒绝遵守自己的退款条款，即使在明确的情况下也是如此。
我预订了私人滑雪课程、滑雪板租赁和缆车票，总计 332 美元。课程当天，恶劣的天气使参加课程变得不安全——大雨、能见度低和危险状况。鉴于此，我要求退款，希望 Hidden Valley 能给出合理的退款。但他们拒绝了，理由是如果在 48 小时内取消，他们将收取 50% 的取消费。
为什么这是不道德的：
忽视安全风险：天气超出了我的控制范围，使滑雪变得不安全，但他们仍然拒绝全额退款。
退款政策的虚假宣传：他们的政策声称，如果有医疗证明，生病可以全额退款。我提供了必要的文件，但他们仍然拒绝了。
不诚实的做法：他们错误地认为参与者参加了课程，尽管他们从未签到、收到缆车票或与教练会面。
不公平的取消费用：在安全受到威胁的情况下收取 50% 的费用是掠夺性的，表明他们更关心利润而不是客户。
我多次尝试解决这个问题，但他们的客户服务很冷漠，不合作。如果你在这里预订，如果出现任何问题，请准备好损失你的钱——他们不会帮助你。
节省你的时间、金钱和挫折感。把生意转到别处去吧。
我在 Vail Resorts, Inc. 经营的 Hidden Valley 滑雪和骑行学校的体验非常糟糕。他们的政策具有误导性，他们的客户服务毫无帮助，他们拒绝遵守自己的退款条款，即使在明确的情况下也是如此。
我预订了私人滑雪课程、滑雪板租赁和缆车票，总计 332 美元。课程当天，恶劣的天气使参加课程变得不安全——大雨、能见度低和危险状况。鉴于此，我要求退款，希望 Hidden Valley 能给出合理的退款。但他们拒绝了，理由是如果在 48 小时内取消，他们将收取 50% 的取消费。
为什么这是不道德的：
忽视安全风险：天气超出了我的控制范围，使滑雪变得不安全，但他们仍然拒绝全额退款。
退款政策的虚假宣传：他们的政策声称，如果有医疗证明，生病可以全额退款。我提供了必要的文件，但他们仍然拒绝了。
不诚实的做法：他们错误地认为参与者参加了课程，尽管他们从未签到、收到缆车票或与教练会面。
不公平的取消费用：在安全受到威胁的情况下收取 50% 的费用是掠夺性的，表明他们更关心利润而不是客户。
我多次尝试解决这个问题，但他们的客户服务很冷漠，不合作。如果你在这里预订，如果出现任何问题，请准备好损失你的钱——他们不会帮助你。
节省你的时间、金钱和挫折感。把生意转到别处去吧。
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