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Preston H
Dishonest, Unorganized, and Unprofessional
Hidden Valley的点评
点评：Beware!
If you are planning on attending an event, I wouldn't count on it happening. Communication from management is a disaster all around, rather it be towards customer service or even to their internal team and staff.
I booked my trip to attend an event days before it was scheduled on their website, social media, and even called in to confirm it. Upon arrival, the day before the event, I found out that half the staff questioned if it was even happening as they were unclear themselves. Even if any of their event pages actually did say "subject to change due to weather" or something, conditions were perfectly fine if not better than the week later when they postponed the event to.
I was given an email to report the issue, and after some back and forth I was told that the issue would be escalated, and that I'd hear back from upper management shortly. After 2 months of trying to follow up, they just ignored all of my emails and the issue. I finally decided to include every email address I could find, along with Vail Corporate email. Interestingly enough, all the sudden I got a response only stating "Thank you for your input."
Thousands of dollars wasted for this trip, months of time waiting for the follow up from management, and a whole lot of frustration, just to be blown off. I see why so many employees complain about upper management and "marketing girl" to the guest.
This place is a disaster, surprised vail is even involved with them.
If you are planning on attending an event, I wouldn't count on it happening. Communication from management is a disaster all around, rather it be towards customer service or even to their internal team and staff.
I booked my trip to attend an event days before it was scheduled on their website, social media, and even called in to confirm it. Upon arrival, the day before the event, I found out that half the staff questioned if it was even happening as they were unclear themselves. Even if any of their event pages actually did say "subject to change due to weather" or something, conditions were perfectly fine if not better than the week later when they postponed the event to.
I was given an email to report the issue, and after some back and forth I was told that the issue would be escalated, and that I'd hear back from upper management shortly. After 2 months of trying to follow up, they just ignored all of my emails and the issue. I finally decided to include every email address I could find, along with Vail Corporate email. Interestingly enough, all the sudden I got a response only stating "Thank you for your input."
Thousands of dollars wasted for this trip, months of time waiting for the follow up from management, and a whole lot of frustration, just to be blown off. I see why so many employees complain about upper management and "marketing girl" to the guest.
This place is a disaster, surprised vail is even involved with them.
翻译：小心！
如果你计划参加活动，我可不会指望它真的会发生。管理层的沟通简直是一场灾难，尤其是在客服，甚至内部团队和员工之间。
我提前几天就通过他们的网站和社交媒体预订了活动行程，甚至打电话确认。活动前一天到达后，我发现一半的员工都怀疑活动是否举行，因为他们自己也不清楚。即使他们的活动页面上真的写着“受天气影响，可能会有变化”之类的字眼，但实际情况完全没问题，甚至比他们推迟活动的那一周还要好。
我收到了一封邮件，要求我报告这个问题，经过一番反复沟通后，他们告诉我这个问题会升级，很快就会收到高层管理人员的回复。经过两个月的跟进，他们完全无视了我的所有邮件和问题。我最终决定把能找到的所有邮箱地址都发上来，包括韦尔公司的邮箱地址。有趣的是，我突然收到的回复只说了一句“感谢您的意见”。
这次旅行浪费了数千美元，等了几个月管理层的后续跟进，经历了无数的挫折，最终却被敷衍了事。我明白为什么这么多员工抱怨高层管理人员和那些对客人说“营销小姐”的人了。
这地方简直是一场灾难，真没想到韦尔竟然和他们扯上关系。
如果你计划参加活动，我可不会指望它真的会发生。管理层的沟通简直是一场灾难，尤其是在客服，甚至内部团队和员工之间。
我提前几天就通过他们的网站和社交媒体预订了活动行程，甚至打电话确认。活动前一天到达后，我发现一半的员工都怀疑活动是否举行，因为他们自己也不清楚。即使他们的活动页面上真的写着“受天气影响，可能会有变化”之类的字眼，但实际情况完全没问题，甚至比他们推迟活动的那一周还要好。
我收到了一封邮件，要求我报告这个问题，经过一番反复沟通后，他们告诉我这个问题会升级，很快就会收到高层管理人员的回复。经过两个月的跟进，他们完全无视了我的所有邮件和问题。我最终决定把能找到的所有邮箱地址都发上来，包括韦尔公司的邮箱地址。有趣的是，我突然收到的回复只说了一句“感谢您的意见”。
这次旅行浪费了数千美元，等了几个月管理层的后续跟进，经历了无数的挫折，最终却被敷衍了事。我明白为什么这么多员工抱怨高层管理人员和那些对客人说“营销小姐”的人了。
这地方简直是一场灾难，真没想到韦尔竟然和他们扯上关系。
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