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Terrible ownership and customer service!
Shawnee Peak的点评
点评：Important read:
We purchased five (2 adults / 3 young teens), 12:30 pm to 8:00 pm lift tickets on Friday, January 28th at approximately 10 pm for the following day (Saturday, January 29th). The snowstorm, wind and all, wasn't a surprise. The surprise was that at 1:00 pm on Saturday when we arrived we were told the mountain was closing at 4:30 that day due to wind.
We were told by the ticket window that there were no refunds but had two options.
- ski the few hours left
or
- return the following day and ski from 8-4
We then explained to our 3 teenagers that we will NOT be skiing today, but the good news is we can ski the following day, on Sunday. Problem was that one of the teens wasn't going to be there the following day , so she wanted to ski the few hours remaining in the day. Great, so one parent stays with the one kid to ski and the rest of us drive back to our rented house.
45 mins later, and just about home, I get a call stating that the information from the ticket window wasn't accurate nor authorized and the option was to now return to the mountain and ski from 2:30 - 4:30 or eat the tickets.
Now, I explain to the teens that we need to head back to the mountain and we can only ski for 2 hours and that we are NOT going to be able to ski the following day.
Long story short, when I returned to speak with guest services, the Mountain's general manager stated that on the website it reads, there are NO REFUNDS. Furthermore, management wasn't going to honor the information that the ticket agent spoke incorrectly on which ended up costing another 90 mins due to traveling back to the house and then back to the mountain.
That's bad business......in addition to not honoring the offer, I asked if this employee was informed that they gave false information so that others wouldn't experience this mess.......management stated that they didn't speak to that employee about it.
The mountain knew they were getting a storm.......they knew the winds would be bad....They should've put that notice out the night before people bought online tickets....or at the very minimum honor their employees mistake.
I live in a town 2 hours away where all the cars have stickers for this mountain.....we will never go back
We purchased five (2 adults / 3 young teens), 12:30 pm to 8:00 pm lift tickets on Friday, January 28th at approximately 10 pm for the following day (Saturday, January 29th). The snowstorm, wind and all, wasn't a surprise. The surprise was that at 1:00 pm on Saturday when we arrived we were told the mountain was closing at 4:30 that day due to wind.
We were told by the ticket window that there were no refunds but had two options.
- ski the few hours left
or
- return the following day and ski from 8-4
We then explained to our 3 teenagers that we will NOT be skiing today, but the good news is we can ski the following day, on Sunday. Problem was that one of the teens wasn't going to be there the following day , so she wanted to ski the few hours remaining in the day. Great, so one parent stays with the one kid to ski and the rest of us drive back to our rented house.
45 mins later, and just about home, I get a call stating that the information from the ticket window wasn't accurate nor authorized and the option was to now return to the mountain and ski from 2:30 - 4:30 or eat the tickets.
Now, I explain to the teens that we need to head back to the mountain and we can only ski for 2 hours and that we are NOT going to be able to ski the following day.
Long story short, when I returned to speak with guest services, the Mountain's general manager stated that on the website it reads, there are NO REFUNDS. Furthermore, management wasn't going to honor the information that the ticket agent spoke incorrectly on which ended up costing another 90 mins due to traveling back to the house and then back to the mountain.
That's bad business......in addition to not honoring the offer, I asked if this employee was informed that they gave false information so that others wouldn't experience this mess.......management stated that they didn't speak to that employee about it.
The mountain knew they were getting a storm.......they knew the winds would be bad....They should've put that notice out the night before people bought online tickets....or at the very minimum honor their employees mistake.
I live in a town 2 hours away where all the cars have stickers for this mountain.....we will never go back
翻译：重要阅读：
我们在 1 月 28 日星期五晚上 10 点左右购买了五张（2 名成人/3 名青少年）中午 12:30 至晚上 8:00 的缆车票（1 月 29 日星期六）。暴风雪、风和其他一切，并不令人意外。令人惊讶的是，周六下午 1:00，当我们到达时，我们被告知由于大风，这座山将于当天 4:30 关闭。
售票窗口告诉我们没有退款，但有两种选择。
- 滑雪剩下的几个小时
要么
- 第二天返回并从 8 点到 4 点滑雪
然后我们向我们的 3 个青少年解释说我们今天不会滑雪，但好消息是我们可以在第二天，也就是星期天滑雪。问题是其中一名青少年第二天不会在那里，所以她想在当天剩下的几个小时里滑雪。太好了，所以一位家长和一位孩子一起去滑雪，而我们其他人则开车回我们租来的房子。
45 分钟后，快到家的时候，我接到一个电话，说售票窗口的信息不准确，也没有经过授权，现在可以选择在 2:30 - 4:30 返回山上滑雪，或者吃门票。
现在，我向青少年解释说我们需要返回山上，我们只能滑雪 2 小时，而且第二天我们将无法滑雪。
长话短说，当我回来与宾客服务部交谈时，山区总经理表示，在其网站上显示，没有退款。此外，管理层不会尊重售票员说错的信息，由于返回房屋然后返回山区，最终又花费了 90 分钟。
这是糟糕的生意......除了不兑现提议外，我还问这名员工是否被告知他们提供了虚假信息，这样其他人就不会遇到这种混乱......管理层表示他们没有与那名员工谈谈。
这座山知道他们正在经历一场风暴......他们知道风会很糟糕......他们应该在人们购买在线门票的前一天晚上发布通知......或者至少尊重员工的错误。
我住在一个距离酒店 2 小时路程的小镇，那里所有的汽车都贴有这座山的贴纸......我们永远不会回去
我们在 1 月 28 日星期五晚上 10 点左右购买了五张（2 名成人/3 名青少年）中午 12:30 至晚上 8:00 的缆车票（1 月 29 日星期六）。暴风雪、风和其他一切，并不令人意外。令人惊讶的是，周六下午 1:00，当我们到达时，我们被告知由于大风，这座山将于当天 4:30 关闭。
售票窗口告诉我们没有退款，但有两种选择。
- 滑雪剩下的几个小时
要么
- 第二天返回并从 8 点到 4 点滑雪
然后我们向我们的 3 个青少年解释说我们今天不会滑雪，但好消息是我们可以在第二天，也就是星期天滑雪。问题是其中一名青少年第二天不会在那里，所以她想在当天剩下的几个小时里滑雪。太好了，所以一位家长和一位孩子一起去滑雪，而我们其他人则开车回我们租来的房子。
45 分钟后，快到家的时候，我接到一个电话，说售票窗口的信息不准确，也没有经过授权，现在可以选择在 2:30 - 4:30 返回山上滑雪，或者吃门票。
现在，我向青少年解释说我们需要返回山上，我们只能滑雪 2 小时，而且第二天我们将无法滑雪。
长话短说，当我回来与宾客服务部交谈时，山区总经理表示，在其网站上显示，没有退款。此外，管理层不会尊重售票员说错的信息，由于返回房屋然后返回山区，最终又花费了 90 分钟。
这是糟糕的生意......除了不兑现提议外，我还问这名员工是否被告知他们提供了虚假信息，这样其他人就不会遇到这种混乱......管理层表示他们没有与那名员工谈谈。
这座山知道他们正在经历一场风暴......他们知道风会很糟糕......他们应该在人们购买在线门票的前一天晚上发布通知......或者至少尊重员工的错误。
我住在一个距离酒店 2 小时路程的小镇，那里所有的汽车都贴有这座山的贴纸......我们永远不会回去
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