Hell to and from Paradise - Alaska Airline Lounge (西塔科) - Alaska Airline Lounge - 9条旅客点评与比价

Nancy R

Hell to and from Paradise

Alaska Airline Lounge的点评

2026年11月06日发布于: 海外

点评：Flying to and from Honolulu on this airlines was a nightmare. We had originally purchased our tickets months in advance for a very special occasion. Without notification, they changed our flights to horrible delays and overnight. When I caught that they helped me to reschedule with some tight connections saying that we should have enough time with 45 minutes. On the way there, my husband ran all the way to the gate on the other side of the next gate over in Portland and got them to wait for me lagging behind due to physical restrictions that they knew about in advance! On the way home, the pilot told us that they needed to pick some additional freight, making us take off a half an hour late and then missing our connection in Seattle to home in Reno. They told us we could just wait 18 hours to the next flight with space the next day. Of course, we had to find and pay for the hotel ourselves by saying it wasn't by choice but traffic control that delayed the plane. 27 people from that flight were stranded and they couldn't have cared less at the customer service desk in Seattle staffed with 11 people to just sit there and basically tell you that you were out of luck. And then got upset with us for being upset and saying they may have to call security over. I remember when flying was fun and exciting and people working at the airlines cared. Now it's horrible. The seats are so tight, the comfort nonexistent, the food pricey and not very good. We may have just taken our last vacation by flying. If we can't drive there, we just won't go.

翻译：乘坐这家航空公司往返檀香山的经历简直是一场噩梦。我们几个月前就为了一个非常重要的场合购买了机票。然而，在没有任何通知的情况下，他们把我们的航班时间改得极其糟糕，还变成了通宵延误。当我发现这一点后，他们帮我重新安排了航班，还给出了一些衔接时间较短的航班选项，称45分钟应该足够我们使用了。在前往檀香山的途中……我的丈夫一路跑到波特兰的下一道大门另一侧的入口处，请求工作人员等我——因为我身体不便，行动缓慢，而他们事先也知道这个情况！在返程途中，飞行员告诉我们还需要装载一些货物，导致飞机晚点了半小时起飞，结果我们错过了在西雅图转机前往里诺的航班。他们告诉我们，只能等待第二天才有舱位剩余的下一班航班，那时要等上18个小时。当然了。我们不得不自己寻找酒店并付费入住，还得解释说延误并非我们的本意，而是交通管制导致的。那趟航班的27名乘客都被困在了那里；而西雅图的客服中心有11名工作人员，他们根本漠不关心，只是坐在那儿告诉你运气不好罢了。甚至当我们表达不满时，他们还生气了，还声称可能要叫保安来处理我们。我还记得曾经坐飞机是一件有趣又令人兴奋的事，航空公司的工作人员也真心为乘客着想。如今却糟糕透顶：座位极其狭窄，舒适度为零，食物价格昂贵且味道欠佳。我们这次可能是最后一次通过飞机来度假了。以后如果无法开车前往，我们干脆就不去了。

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