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Six Flags New England的点评
点评：beyond disgusted. i bought add-on passes for the water park online when buying general admission tickets. they were day-specific. upon arriving at the park, staff told me that the water park was actually closed all week, and when i said the website ticket service let me select this day, and would have let me select any day this week, they said "oh, yes, it was doing that but they fixed it". they encouraged me to go to Guest Services for a refund on the add-one. Guess Services told me that because I had bought trip insurance through the Six Flags site during ticket purchase, they were "barred" from giving me a refund. They encouraged me to go through the insurance and assured me that if insurance would not refund me (I expressed skepticism), then the company surely would. Insurance would of course not refund me. "Corporate website programming problems" is not a category they will insure against. I contacted the company's Guest Relations team, who admitted the issue was a website error, admitted insurance would not cover it, and stated that despite this, Six Flags will not give refunds for anything, under any circumstances. I live close by and have two young school-age kids. this was our first visit. we could have been customers for the next decade. instead, it looks like this will be our last visit. If I can't trust the integrity of the company on a matter of 36 dollars, how could I trust my kids on the rides they maintain?
翻译：真是恶心透了。我在网上买普通门票的时候，还买了水上乐园的附加票，而且是限时开放的。到了公园后，工作人员告诉我水上乐园实际上整周都关闭了。我说网站售票服务让我选择今天，而且本来可以让我选择本周的任何一天，他们却说“哦，是的，之前是那样，但他们已经修好了”。他们建议我去客服中心办理附加票的退款。客服中心告诉我，因为我在购票时通过六旗网站购买了旅行保险，所以他们“禁止”退款。他们鼓励我去保险公司办理，并向我保证，如果保险公司不退款（我表示怀疑），那他们肯定会退款。保险公司当然不会退款。“公司网站编程问题”不属于他们承保的范畴。我联系了公司的客户关系团队，他们承认问题出在网站本身，也承认保险公司不会承保，并表示尽管如此，六旗乐园在任何情况下都不会退款。我住在附近，有两个正在上学的孩子。这是我们第一次来。我们本来可以成为未来十年的顾客。然而，看来这将成为我们的最后一次了。如果连36美元都无法信任这家公司的诚信，我又怎么能让我的孩子放心去他们维护的游乐设施呢？
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