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Renting a car from Africa Camper Expeition could destroy the entire vacation.
Africa Camper Expedition的点评
点评：Please read carefully in case you intend to rent a car from Greg's company named AfriCamper Expedition to avoid later on surprises even it is very long story.
From 06-15 March 2025 we rented a Foton with 1 rooftop tent from Greg with the ask to go to Gambia, which he confirmed is possible.
We drove together with a second fully equipped Landcruiser from Germany.
We got 2 serious issues
1) Handover of rental car with holes in the tire and tire toolkit broken
2) Spare tire does not fit the car
And 2 very inconvenient issues
3) Contract not valid for Gambia
4) Return of deposit
Details
1) First challenge was a flat tire overnight at Kiang West Nationalpark Campground in Gambia. 20km from paved road. The AfricaCamper is not well equipped and does not have a compressor (not contracted as Greg said, nevertheless for Africa very useful). Luckily the Landcruiser had one and we could pump up the tire. We drove to a tire repair, where they showed us, that the tire had already several huge (approx 1cm) holes which were not fixed properly beforehand. They tried to fix the tire. We informed Greg even with pictures about the situation. Unfortunately it didn't work out either because one hole was so large and on the way to Baboon Island we got a flat tire again. This time pumping up the tire didn't help and we had to use the spare tire. The toolkit to let down the spare tire under the car was broken and not usable. Only with equipment from the Landcruiser, we could let down the spare tire from Greg car.
1) Next was that the spare tire did not fit the rental car as different screw sizes are required, which were not in the car. If we would drive with wrong screws, we would significantly damage the car. So the spare tire was not usable. We called Greg and reported the challenge and send pictures again. We agreed to drive with the Landcruiser back long distance to next tire repair to swap rim and tire from broken tire and spare tire. The tire with the huge hole all was fixed again and used as new spare tire. This finally did allow us to continue our journey, but we lost a full day and had additional costs because of broken toolkit, tire with holes and not fitting spare tire. We had to cover all cost of item 1) and 2) even that it was not our fault.
But the story does not end here, as we met on the Campground the next customer from Greg. The car was handed out to the next customer approx 4h after we returned the car
The toolkit for letting down spare tire was fixed by Greg within the 4 hours.
The tire with all the holes was put as new spare tire under the car and he mentioned to the new customer, that the spare tire is only for short distance not mentioning that the spare tire does not fit at all.
He did not replace the rim or adding fitting screws to the new customer, which means, new customer cannot use the spare tire at all (as we couldn't use either). I guess the situation is obvious what would happen to new customer in case of another flat tire.
And this is exactly what happened on next morning. We met the new customer as they stayed at the same campground as we did. The new customer had a flat tire this time front right. They called Greg to fix as only after 1 night and 10km. I do not know the outcome, as we left Campground.
2) On returning the car we accepted (without complaining) scratches on rental car which we paid for. When asking for compensation for all the trouble we had, a serious discussion started. I was asking for a full day compensation without asking even for compensation for the additional costs we had for fixing the tires. Moreover he saved taxi cost to the airport as the Landcruiser drove us back to the airport. Greg was not willing to accept that all the challenges around his rental car was his responsibility. He mentioned several times that the car was in garage for maintenance and they said all good. He offered only 1/2 day compensation without covering our additional costs, which I rejected, as my disappointment about his behavior on "just money" making was extreme high. During the conversation he even mentioned, that a flat tire would be our problem. And he said, that it could be, that we had damaged the toolkit too.
3) Return of the deposit of 2.000€. As we had some scratches, we were not getting back deposit immediately as the garage needs to value the cost of the damage. That's fair. Greg was handing over the car 4 hours after our return to the next customer. So there is no time to judge the damage by the garage. If the next customer would rent the car for 2 weeks, we would need to wait that time. If he has back to back customers, you might need to wait weeks or months before you are getting back the deposit. For me it is unclear how additional damages from next customers would be handled separately from our scratches.
The repair cost for some scratches at the tailgate of the pickup and on right site of the flatbed are 820€, which is extremely high for Senegal.
He was giving us 2 options for payment, with a due of less than 30 hours (!) including a Sunday
○ "Withholding of your deposit by Swikly with the handling fee of 45000F (68.60€), i.e. a total of (820.75€ + 68.60€ = 889.35€)
○ Payment by PayPal in ‘for your friends and family’ mode to avoid PayPal and Swikly fees, i.e. €820.75"
Option 1: He was telling us, that we would be responsible for the additional handling fee of 68,60€ too. The contract is a bit vague and not indicating the amount
Option 2: Alternatively we could send via PayPal "friends and family". Only after paying the 820€, he would release the 2.000€ deposit, which means the deposit would increase to 2.820€ before we are getting back the 2.000€ and no insurance of PayPal. In worst case entire 2.820€ would have been gone
4) Last challenge started at the boarder Senegal - Gambia. We went into trouble, as the rental paper were missing allowance for Gambia. We had to talk to Greg several times via WhatsApp. He send adjusted paper via WhatsApp. The boarder hassle was avoidable, if contract would have included Gambia as we had requested. A stressful and painful situation for us as it was unclear if we could get thru.
The car lacks the equipment for common situations like a flat tire. Our problem could only be resolved within a day because of the second private car (Land Cruiser)
Furthermore he saved 30€ on contracted taxi cost from his office to the airport as we drove with private Landcruiser, we paid the repair of the tire with holes we got from him (20€). He was not willing to compensate the full day lost thru tires with holes. We must wash the car before return (1h approx 10€). Plus 68€ handling fee for the damage. And he was asking for early return, so that he has more time to prepare the car for next customer. All items separately are not big topics, but if you see all together than it's been different. Overall we had 128€ additional cost on top of the rental price plus 820€ for some scratches. It's duplicating the rental price
Renting a car from him could destroy the entire vacation.
Greg is managing a private company. All good, as long as there are no problems. We have experienced AfricaCamper as an unprofessional company in regard of the rental car, the financial handling of the damage/deposit.
Most of it we have documented with pics, mails and WhatsApp conversations.
From 06-15 March 2025 we rented a Foton with 1 rooftop tent from Greg with the ask to go to Gambia, which he confirmed is possible.
We drove together with a second fully equipped Landcruiser from Germany.
We got 2 serious issues
1) Handover of rental car with holes in the tire and tire toolkit broken
2) Spare tire does not fit the car
And 2 very inconvenient issues
3) Contract not valid for Gambia
4) Return of deposit
Details
1) First challenge was a flat tire overnight at Kiang West Nationalpark Campground in Gambia. 20km from paved road. The AfricaCamper is not well equipped and does not have a compressor (not contracted as Greg said, nevertheless for Africa very useful). Luckily the Landcruiser had one and we could pump up the tire. We drove to a tire repair, where they showed us, that the tire had already several huge (approx 1cm) holes which were not fixed properly beforehand. They tried to fix the tire. We informed Greg even with pictures about the situation. Unfortunately it didn't work out either because one hole was so large and on the way to Baboon Island we got a flat tire again. This time pumping up the tire didn't help and we had to use the spare tire. The toolkit to let down the spare tire under the car was broken and not usable. Only with equipment from the Landcruiser, we could let down the spare tire from Greg car.
1) Next was that the spare tire did not fit the rental car as different screw sizes are required, which were not in the car. If we would drive with wrong screws, we would significantly damage the car. So the spare tire was not usable. We called Greg and reported the challenge and send pictures again. We agreed to drive with the Landcruiser back long distance to next tire repair to swap rim and tire from broken tire and spare tire. The tire with the huge hole all was fixed again and used as new spare tire. This finally did allow us to continue our journey, but we lost a full day and had additional costs because of broken toolkit, tire with holes and not fitting spare tire. We had to cover all cost of item 1) and 2) even that it was not our fault.
But the story does not end here, as we met on the Campground the next customer from Greg. The car was handed out to the next customer approx 4h after we returned the car
The toolkit for letting down spare tire was fixed by Greg within the 4 hours.
The tire with all the holes was put as new spare tire under the car and he mentioned to the new customer, that the spare tire is only for short distance not mentioning that the spare tire does not fit at all.
He did not replace the rim or adding fitting screws to the new customer, which means, new customer cannot use the spare tire at all (as we couldn't use either). I guess the situation is obvious what would happen to new customer in case of another flat tire.
And this is exactly what happened on next morning. We met the new customer as they stayed at the same campground as we did. The new customer had a flat tire this time front right. They called Greg to fix as only after 1 night and 10km. I do not know the outcome, as we left Campground.
2) On returning the car we accepted (without complaining) scratches on rental car which we paid for. When asking for compensation for all the trouble we had, a serious discussion started. I was asking for a full day compensation without asking even for compensation for the additional costs we had for fixing the tires. Moreover he saved taxi cost to the airport as the Landcruiser drove us back to the airport. Greg was not willing to accept that all the challenges around his rental car was his responsibility. He mentioned several times that the car was in garage for maintenance and they said all good. He offered only 1/2 day compensation without covering our additional costs, which I rejected, as my disappointment about his behavior on "just money" making was extreme high. During the conversation he even mentioned, that a flat tire would be our problem. And he said, that it could be, that we had damaged the toolkit too.
3) Return of the deposit of 2.000€. As we had some scratches, we were not getting back deposit immediately as the garage needs to value the cost of the damage. That's fair. Greg was handing over the car 4 hours after our return to the next customer. So there is no time to judge the damage by the garage. If the next customer would rent the car for 2 weeks, we would need to wait that time. If he has back to back customers, you might need to wait weeks or months before you are getting back the deposit. For me it is unclear how additional damages from next customers would be handled separately from our scratches.
The repair cost for some scratches at the tailgate of the pickup and on right site of the flatbed are 820€, which is extremely high for Senegal.
He was giving us 2 options for payment, with a due of less than 30 hours (!) including a Sunday
○ "Withholding of your deposit by Swikly with the handling fee of 45000F (68.60€), i.e. a total of (820.75€ + 68.60€ = 889.35€)
○ Payment by PayPal in ‘for your friends and family’ mode to avoid PayPal and Swikly fees, i.e. €820.75"
Option 1: He was telling us, that we would be responsible for the additional handling fee of 68,60€ too. The contract is a bit vague and not indicating the amount
Option 2: Alternatively we could send via PayPal "friends and family". Only after paying the 820€, he would release the 2.000€ deposit, which means the deposit would increase to 2.820€ before we are getting back the 2.000€ and no insurance of PayPal. In worst case entire 2.820€ would have been gone
4) Last challenge started at the boarder Senegal - Gambia. We went into trouble, as the rental paper were missing allowance for Gambia. We had to talk to Greg several times via WhatsApp. He send adjusted paper via WhatsApp. The boarder hassle was avoidable, if contract would have included Gambia as we had requested. A stressful and painful situation for us as it was unclear if we could get thru.
The car lacks the equipment for common situations like a flat tire. Our problem could only be resolved within a day because of the second private car (Land Cruiser)
Furthermore he saved 30€ on contracted taxi cost from his office to the airport as we drove with private Landcruiser, we paid the repair of the tire with holes we got from him (20€). He was not willing to compensate the full day lost thru tires with holes. We must wash the car before return (1h approx 10€). Plus 68€ handling fee for the damage. And he was asking for early return, so that he has more time to prepare the car for next customer. All items separately are not big topics, but if you see all together than it's been different. Overall we had 128€ additional cost on top of the rental price plus 820€ for some scratches. It's duplicating the rental price
Renting a car from him could destroy the entire vacation.
Greg is managing a private company. All good, as long as there are no problems. We have experienced AfricaCamper as an unprofessional company in regard of the rental car, the financial handling of the damage/deposit.
Most of it we have documented with pics, mails and WhatsApp conversations.
翻译：如果您打算从 Greg 的公司 AfriCamper Expedition 租车，请务必仔细阅读，以免日后出现意外，尽管这故事很长。
2025 年 3 月 6 日至 15 日，我们从 Greg 那里租了一辆带顶棚的福田汽车，并要求前往冈比亚，他确认可以。
我们与另一辆来自德国、装备齐全的 Landcruiser 一起驾驶。
我们遇到了两个严重的问题：
1) 交车时，轮胎上有破洞，轮胎工具包也坏了；
2) 备胎与车辆不匹配；
以及两个非常不方便的问题；
3) 合同在冈比亚无效；
4) 退还押金；
详情
1) 第一个挑战是在冈比亚的 Kiang West 国家公园露营地过夜，轮胎漏气了。距离铺装道路 20 公里。AfricaCamper 装备不齐全，没有压缩机（正如 Greg 所说，没有签订合同，但对于非洲来说非常有用）。幸运的是，陆地巡洋舰有气泵，我们可以给轮胎打气。我们开车去了一家轮胎修理厂，他们告诉我们，轮胎上已经有几个很大的洞（大约1厘米），之前没有好好补好。他们试着补了轮胎。我们甚至拍了照片告诉了Greg情况。可惜的是，由于其中一个洞太大，我们也没能修好。在去狒狒岛的路上，轮胎又爆了。这次打气没用，我们不得不用备胎。车底下用来放下备胎的工具坏了，没法用。只有借助陆地巡洋舰上的工具，我们才能从Greg的车上放下备胎。
1) 其次，备胎与租来的车不匹配，因为需要不同尺寸的螺丝，而车里没有。如果我们用错螺丝，会严重损坏车辆。所以备胎根本没法用。我们打电话给Greg，报告了这个问题，并再次发了照片。我们同意开着陆地巡洋舰长途返回下一个轮胎修理厂，更换轮毂和破损的备胎。那个大洞的轮胎被重新修好，并用作新的备胎。这最终让我们得以继续旅程，但却浪费了一整天的时间，而且由于工具包损坏、轮胎破损以及备胎安装不上，我们还产生了额外的费用。我们不得不承担第1)和第2)项的所有费用，即使这不是我们的错。
故事还没有结束，我们在营地遇到了Greg的下一位顾客。我们归还车辆大约4小时后，车就被交给了下一位顾客。
Greg在4小时内修好了拆备胎的工具箱。
那个布满洞的轮胎被当作新的备胎放在车底，他还跟新顾客说备胎只能短途行驶，并没有说明备胎根本装不上。
他没有给新客户更换轮圈，也没有加装固定螺丝，这意味着新客户根本没法用备胎（因为我们也没用）。我想，万一新客户再次爆胎，情况就显而易见了。
第二天早上，事情就是这样发生的。我们遇到了新客户，他们和我们住在同一个营地。这次新客户的右前轮爆胎了。他们只花了一晚，走了10公里，就打电话给Greg来修。我们离开营地时，还不知道结果如何。
2）还车时，我们（毫无怨言地）接受了租车上一些划痕的事实，而我们之前已经付了钱。当我们要求赔偿我们遇到的所有麻烦时，一场严肃的争论开始了。我要求赔偿一整天，甚至连修理轮胎的额外费用都没有。此外，他省下了去机场的出租车费，因为我们开的是陆地巡洋舰，回了机场。Greg不愿意承认租车带来的所有问题都是他的责任。他多次提到车在维修厂维修，他们说一切正常。他只提出赔偿半天，不承担我们额外的费用，我拒绝了，因为我对他“只顾赚钱”的行为非常失望。在谈话中，他甚至提到爆胎是我们的问题，还说工具箱也可能被我们损坏了。
3）退还2000欧元的押金。由于我们的车有一些划痕，我们无法立即拿回押金，因为维修厂需要评估损坏程度。这很公平。格雷格在我们把车还给下一位顾客后4个小时就把车交给了。所以维修厂没有时间评估损坏程度。如果下一位顾客租两周，我们就需要等到那个时候。如果他有连续的顾客，你可能需要等上几周甚至几个月才能拿回押金。我不清楚下一位顾客的额外损坏将如何与我们的划痕分开处理。
皮卡后挡板和平板右侧的一些划痕的修复费用为 820 欧元，对于塞内加尔来说，这笔费用非常高。
他给了我们两种付款方式，到期时间少于30小时（！），包括周日。
○ “Swikly 将扣除您的押金，并收取 45000 法郎（68.60 欧元）的手续费，即总计（820.75 欧元 + 68.60 欧元 = 889.35 欧元）
○ 使用 PayPal 以“为您的亲友”模式付款，以避免 PayPal 和 Swikly 的费用，即 820.75 欧元”
选项 1：他告诉我们，我们还需要承担额外的 68.60 欧元手续费。合同有点含糊，没有说明金额。
选项 2：或者，我们可以通过 PayPal 向“亲友”付款。只有在支付了820欧元后，他才会退还2000欧元的押金，这意味着在我们拿回2000欧元之前，押金会增加到2820欧元，而且没有PayPal的保障。最糟糕的情况是，2820欧元将全部打水漂。
4) 最后一个挑战始于塞内加尔和冈比亚的边界。我们遇到了麻烦，因为租赁文件缺少冈比亚的津贴。我们不得不通过WhatsApp与Greg沟通了好几次。他通过WhatsApp发送了调整后的文件。如果合同中按照我们的要求包含冈比亚，那么边界方面的麻烦是可以避免的。这对我们来说是一个压力很大且痛苦的情况，因为我们不确定能否顺利通过。
这辆车缺乏应对常见情况的装置，例如爆胎。由于第二辆私家车（Land Cruiser），我们的问题一天之内就解决了。
此外，由于我们开的是私家Land Cruiser，他从办公室到机场的出租车费节省了30欧元。我们支付了他修理破洞轮胎的费用（20欧元）。但他却不愿意赔偿因为破洞轮胎而损失的一整天时间。还车前我们必须洗车（1小时，约10欧元）。此外，还需支付68欧元的损坏手续费。他还要求提前还车，以便有更多时间准备车辆迎接下一位客户。所有费用单独来看都不算什么大问题，但如果放在一起看，情况就大不相同了。总的来说，我们在租车价格之外还额外支付了128欧元，还有一些划痕，费用高达820欧元。这简直是重复的租车价格。
从他那里租车可能会毁掉整个假期。
Greg经营着一家私人公司。只要不出问题，一切都好。我们认为 AfricaCamper 在租车、损坏赔偿/押金的财务处理方面非常不专业。
我们已通过照片、邮件和 WhatsApp 对话记录了大部分相关情况。
2025 年 3 月 6 日至 15 日，我们从 Greg 那里租了一辆带顶棚的福田汽车，并要求前往冈比亚，他确认可以。
我们与另一辆来自德国、装备齐全的 Landcruiser 一起驾驶。
我们遇到了两个严重的问题：
1) 交车时，轮胎上有破洞，轮胎工具包也坏了；
2) 备胎与车辆不匹配；
以及两个非常不方便的问题；
3) 合同在冈比亚无效；
4) 退还押金；
详情
1) 第一个挑战是在冈比亚的 Kiang West 国家公园露营地过夜，轮胎漏气了。距离铺装道路 20 公里。AfricaCamper 装备不齐全，没有压缩机（正如 Greg 所说，没有签订合同，但对于非洲来说非常有用）。幸运的是，陆地巡洋舰有气泵，我们可以给轮胎打气。我们开车去了一家轮胎修理厂，他们告诉我们，轮胎上已经有几个很大的洞（大约1厘米），之前没有好好补好。他们试着补了轮胎。我们甚至拍了照片告诉了Greg情况。可惜的是，由于其中一个洞太大，我们也没能修好。在去狒狒岛的路上，轮胎又爆了。这次打气没用，我们不得不用备胎。车底下用来放下备胎的工具坏了，没法用。只有借助陆地巡洋舰上的工具，我们才能从Greg的车上放下备胎。
1) 其次，备胎与租来的车不匹配，因为需要不同尺寸的螺丝，而车里没有。如果我们用错螺丝，会严重损坏车辆。所以备胎根本没法用。我们打电话给Greg，报告了这个问题，并再次发了照片。我们同意开着陆地巡洋舰长途返回下一个轮胎修理厂，更换轮毂和破损的备胎。那个大洞的轮胎被重新修好，并用作新的备胎。这最终让我们得以继续旅程，但却浪费了一整天的时间，而且由于工具包损坏、轮胎破损以及备胎安装不上，我们还产生了额外的费用。我们不得不承担第1)和第2)项的所有费用，即使这不是我们的错。
故事还没有结束，我们在营地遇到了Greg的下一位顾客。我们归还车辆大约4小时后，车就被交给了下一位顾客。
Greg在4小时内修好了拆备胎的工具箱。
那个布满洞的轮胎被当作新的备胎放在车底，他还跟新顾客说备胎只能短途行驶，并没有说明备胎根本装不上。
他没有给新客户更换轮圈，也没有加装固定螺丝，这意味着新客户根本没法用备胎（因为我们也没用）。我想，万一新客户再次爆胎，情况就显而易见了。
第二天早上，事情就是这样发生的。我们遇到了新客户，他们和我们住在同一个营地。这次新客户的右前轮爆胎了。他们只花了一晚，走了10公里，就打电话给Greg来修。我们离开营地时，还不知道结果如何。
2）还车时，我们（毫无怨言地）接受了租车上一些划痕的事实，而我们之前已经付了钱。当我们要求赔偿我们遇到的所有麻烦时，一场严肃的争论开始了。我要求赔偿一整天，甚至连修理轮胎的额外费用都没有。此外，他省下了去机场的出租车费，因为我们开的是陆地巡洋舰，回了机场。Greg不愿意承认租车带来的所有问题都是他的责任。他多次提到车在维修厂维修，他们说一切正常。他只提出赔偿半天，不承担我们额外的费用，我拒绝了，因为我对他“只顾赚钱”的行为非常失望。在谈话中，他甚至提到爆胎是我们的问题，还说工具箱也可能被我们损坏了。
3）退还2000欧元的押金。由于我们的车有一些划痕，我们无法立即拿回押金，因为维修厂需要评估损坏程度。这很公平。格雷格在我们把车还给下一位顾客后4个小时就把车交给了。所以维修厂没有时间评估损坏程度。如果下一位顾客租两周，我们就需要等到那个时候。如果他有连续的顾客，你可能需要等上几周甚至几个月才能拿回押金。我不清楚下一位顾客的额外损坏将如何与我们的划痕分开处理。
皮卡后挡板和平板右侧的一些划痕的修复费用为 820 欧元，对于塞内加尔来说，这笔费用非常高。
他给了我们两种付款方式，到期时间少于30小时（！），包括周日。
○ “Swikly 将扣除您的押金，并收取 45000 法郎（68.60 欧元）的手续费，即总计（820.75 欧元 + 68.60 欧元 = 889.35 欧元）
○ 使用 PayPal 以“为您的亲友”模式付款，以避免 PayPal 和 Swikly 的费用，即 820.75 欧元”
选项 1：他告诉我们，我们还需要承担额外的 68.60 欧元手续费。合同有点含糊，没有说明金额。
选项 2：或者，我们可以通过 PayPal 向“亲友”付款。只有在支付了820欧元后，他才会退还2000欧元的押金，这意味着在我们拿回2000欧元之前，押金会增加到2820欧元，而且没有PayPal的保障。最糟糕的情况是，2820欧元将全部打水漂。
4) 最后一个挑战始于塞内加尔和冈比亚的边界。我们遇到了麻烦，因为租赁文件缺少冈比亚的津贴。我们不得不通过WhatsApp与Greg沟通了好几次。他通过WhatsApp发送了调整后的文件。如果合同中按照我们的要求包含冈比亚，那么边界方面的麻烦是可以避免的。这对我们来说是一个压力很大且痛苦的情况，因为我们不确定能否顺利通过。
这辆车缺乏应对常见情况的装置，例如爆胎。由于第二辆私家车（Land Cruiser），我们的问题一天之内就解决了。
此外，由于我们开的是私家Land Cruiser，他从办公室到机场的出租车费节省了30欧元。我们支付了他修理破洞轮胎的费用（20欧元）。但他却不愿意赔偿因为破洞轮胎而损失的一整天时间。还车前我们必须洗车（1小时，约10欧元）。此外，还需支付68欧元的损坏手续费。他还要求提前还车，以便有更多时间准备车辆迎接下一位客户。所有费用单独来看都不算什么大问题，但如果放在一起看，情况就大不相同了。总的来说，我们在租车价格之外还额外支付了128欧元，还有一些划痕，费用高达820欧元。这简直是重复的租车价格。
从他那里租车可能会毁掉整个假期。
Greg经营着一家私人公司。只要不出问题，一切都好。我们认为 AfricaCamper 在租车、损坏赔偿/押金的财务处理方面非常不专业。
我们已通过照片、邮件和 WhatsApp 对话记录了大部分相关情况。
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