旅行
账户
GoPlaces1664353****
Rubbish assistance
Gatwick Airport Special Assistance的点评
点评：Firstly on 30th Dec we sat in the special assistance hut North Terminal, waiting for a 2 wheelchairs up to departure lounge, everyone that came in there was told it would be a long wait as there was a shortage of staff and it might be quicker if we walked! In the end my daughter got a wheelchair and pushed my husband up to special assistance desk while walked along with my bad knee aided by my walking stick.Other people who were in there (some who had real difficulties walking)decided to walk too! . After that it was a good service on the buggy that takes you to the gate. Coming back Jan 3rd at 5.30pm ish from Glasgow 7 people needing a wheelchair some turned up first, leaving 4 of us waiting in the lift that takes you off the plane. Then two wheelchairs turned up leaving myself and husband having to wait again - (Now a couple of years ago when a similar thing happened we sat for nearly an hour waiting for a wheelchair and walked in the end to baggage reclaim which luckily wasn't far but then had to carry on walking with our luggage to the exit). We told them this time that we were not going to wait because of last time so my daughter got a wheelchair and pushed my husband while I struggled once again with my bad knee, and a suitcase to baggage reclaim, and out onto the exit - we got lost on our way out too. So as far as I can say thanks for nothing. P S. The assistance in Glasgow was excellent- perhaps you could follow their example !
翻译：首先，12 月 30 日，我们坐在北航站楼的特殊协助小屋里，等待两辆轮椅到达候机室，每个进来的人都被告知会等很长时间，因为人手不足，如果我们走路可能会更快！最后，我女儿坐上轮椅，推着我丈夫到特殊协助柜台，我则拄着拐杖，跟着我受伤的膝盖一起走。那里的其他人（有些人走路真的很困难）也决定走路！之后，婴儿车上的服务很好，可以把你送到登机口。1 月 3 日下午 5 点 30 分左右从格拉斯哥回来，有 7 个人需要轮椅，有些人先到，剩下我们 4 个人在电梯里等着下飞机。然后出现了两辆轮椅，我和丈夫不得不再次等待 - （几年前发生过类似的事情，我们坐了将近一个小时等轮椅，最后走到行李领取处，幸运的是离得不远，但不得不继续带着行李走到出口）。这次我们告诉他们，因为上次的原因，我们不会再等了，所以我女儿拿了一辆轮椅推着我丈夫，而我再次艰难地拖着受伤的膝盖和行李箱去行李领取处，然后走到出口 - 我们在出去的路上也迷路了。所以我只能说谢谢而已。附言：格拉斯哥的帮助非常好 - 也许你可以效仿他们！
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