点评:I will never shop at the Maje outlet store again. It was one of the worst shopping experiences I’ve ever had. Not only was I sold a damaged dress, but when I returned to the store after discovering the issue at my hotel, they refused to take it back. I was told that because the item was on sale, no refund or exchange was possible.
As a result, I’m now stuck with a faulty dress that I’ll have to pay to have professionally repaired—making the purchase much more expensive than if I had simply gone to the regular store.
Even more concerning is that this policy seems to be unique to the Maje outlet. When I asked other nearby stores, they were shocked by this practice.
The most disappointing part, however, was the attitude of the staff. They were dismissive, unhelpful, and made no effort to provide even basic customer service. At no point was I informed that returns were not allowed, which feels deceptive and unfair. It felt like they simply didn’t care.
As a loyal Maje customer in Europe for many years, this experience has completely changed my view of the brand. Maje has lost me as a customer, and I’ll be sure to share this experience with my girls friends and entourage.
翻译:我再也不会去Maje奥特莱斯店购物了。这是我经历过的最糟糕的购物体验之一。我不仅买到了一件损坏的裙子,而且当我在酒店发现问题后回到店里时,他们竟然拒绝退货。我被告知,由于该商品正在促销,所以无法退款或换货。
结果,我现在只能拿着一件有瑕疵的裙子,不得不花钱请专业人士修理——这比去普通商店要贵得多。
更令人担忧的是,这项政策似乎是Maje奥特莱斯店独有的。当我询问附近的其他商店时,他们对这种做法感到震惊。
然而,最令人失望的是店员的态度。他们漠不关心,不愿提供帮助,甚至连基本的客户服务都没有提供。我完全没有被告知不允许退货,这感觉很不公平,也很欺骗我。感觉他们根本就不在乎。
作为Maje多年来在欧洲的忠实顾客,这次经历彻底改变了我对这个品牌的看法。Maje失去了我这个顾客,我一定会把这次经历分享给我的女性朋友和随行人员。