点评:A hugely disappointing experience! I made the journey from Prague to Plzen by train with an American friendly solely to visit the Pilsener Urquell brewery and go on the tour. On arrival at the tour centre - there were long queues for the two female desk staff. Consequently I bought two tour tickets from the ticket machine which was set to Czech language. My friend and I then went up to the desk and were told by the two female staff that we had bought tickets for the Czech language tour. Both female staff were rude and unfriendly - and resisted arriving at any possible solution - instead they both insisted that the English language tours were fully booked and that no refund was possible. Clearly this was unsatisfactory and I asked them to let me speak with a manager - however they instead called a security guard who physically assaulted me by placing his hands on me at the reception desk. A terrible experience - stay away from these unscrupulous and rude staff.
翻译:真是令人失望的经历!我和一位美国朋友从布拉格坐火车去了比尔森,目的就是参观皮尔森啤酒厂并参加游览。到达旅游中心后,两位女工作人员排起了长队。于是我和朋友在售票机上买了两张捷克语的旅游票。然后我和朋友走到服务台,两位女工作人员告诉我们,我们买的是捷克语旅游票。两位女工作人员都很粗鲁、不友好,而且拒绝提供任何可能的解决办法,反而坚持说英语旅游团的票已经订满了,不能退款。这显然让我很不满意,我要求他们让我和经理谈谈,但他们却叫来了一名保安,保安在接待处对我进行人身攻击,将手放在我身上。真是糟糕的经历——远离这些不道德、粗鲁的员工。