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Never Buy Tickets for An Outdoor Performance
Shakespeare & Company的点评
点评：On August 24th, Shakespeare & Co. in Lenox cancelled its Spruce Theatre performance due to heavy rain. The next day I went to the box office for a refund and was told none would be issued -- the back of the ticket indicates there would only be an exchange for another performance or a "credit" for future use.
On. Aug. 29 I sent a letter to Stephen Ball, the General Manager, saying this was unfair, especially to tourists with limited time in the area and who may not return again. I noted that common practice is that when a venue cancels a performance, customers receive a refund. When the ticket was purchased using their website, nothing was indicated about a no refund policy. The website should have clearly indicated the policy before a purchase was made.
I asked for a full refund. To date, this manager has not even had the courtesy to respond.
On. Aug. 29 I sent a letter to Stephen Ball, the General Manager, saying this was unfair, especially to tourists with limited time in the area and who may not return again. I noted that common practice is that when a venue cancels a performance, customers receive a refund. When the ticket was purchased using their website, nothing was indicated about a no refund policy. The website should have clearly indicated the policy before a purchase was made.
I asked for a full refund. To date, this manager has not even had the courtesy to respond.
翻译：8月24日，莱诺克斯的莎士比亚剧团因大雨取消了云杉剧院的演出。第二天，我去售票处要求退款，却被告知不会退款——门票背面表明只能兑换另一场演出或“积分”以供将来使用。
在。 8月29日，我给总经理史蒂芬·鲍尔（Stephen Ball）写了一封信，说这不公平，特别是对于在该地区停留时间有限且可能不会再回来的游客。我注意到，常见的做法是，当场馆取消演出时，顾客会收到退款。当使用他们的网站购买机票时，没有任何关于不退款政策的说明。网站应在购买前明确说明该政策。
我要求全额退款。迄今为止，这位经理甚至没有礼貌地回应。
在。 8月29日，我给总经理史蒂芬·鲍尔（Stephen Ball）写了一封信，说这不公平，特别是对于在该地区停留时间有限且可能不会再回来的游客。我注意到，常见的做法是，当场馆取消演出时，顾客会收到退款。当使用他们的网站购买机票时，没有任何关于不退款政策的说明。网站应在购买前明确说明该政策。
我要求全额退款。迄今为止，这位经理甚至没有礼貌地回应。
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