旅行
账户
Escape72****
Never rent the car from AVIA! You will be blamed for damage you have not done!
Avia Rent a Car Split的点评
点评：At pick-up, AVIA staff attempted to pressure me into purchasing full insurance directly from Avia Rentals, suggesting I cancel the third-party insurance I had already purchased online at a quarter of the price. I declined and followed their own instructions by taking detailed photographs of the vehicle from all sides before driving away.
Upon returning the car on 20.4.25, I was met by a staff member who identified himself only as “Marko” and refused to provide his full name. He first pointed out supposed damage to the door, which I immediately disproved using my pre-rental photographs showing that this damage was pre-existing.
He then moved to the front of the vehicle, reached under the car, and suddenly declared that I had caused new damage in that area. The fact that he went directly to that specific spot — without any indication from a general inspection — strongly suggests he was already aware of it. I consider this to be a deliberate and false accusation. I categorically deny causing any such damage, and I find it completely unacceptable to be blamed for something I did not do.
This behavior not only calls into question the integrity of their inspection process but also gives the impression of a premeditated attempt to charge me for damage that was clearly not my responsibility. I view this as a serious breach of professional conduct and customer trust.
I will NEVER rent the car from AVIA again and I encourage you to do the same ! This is my worst experience in my life!
Upon returning the car on 20.4.25, I was met by a staff member who identified himself only as “Marko” and refused to provide his full name. He first pointed out supposed damage to the door, which I immediately disproved using my pre-rental photographs showing that this damage was pre-existing.
He then moved to the front of the vehicle, reached under the car, and suddenly declared that I had caused new damage in that area. The fact that he went directly to that specific spot — without any indication from a general inspection — strongly suggests he was already aware of it. I consider this to be a deliberate and false accusation. I categorically deny causing any such damage, and I find it completely unacceptable to be blamed for something I did not do.
This behavior not only calls into question the integrity of their inspection process but also gives the impression of a premeditated attempt to charge me for damage that was clearly not my responsibility. I view this as a serious breach of professional conduct and customer trust.
I will NEVER rent the car from AVIA again and I encourage you to do the same ! This is my worst experience in my life!
翻译：取车时，AVIA 的工作人员试图强迫我直接从 Avia Rentals 购买全险，建议我取消之前在网上以四分之一价格购买的第三方保险。我拒绝了，并按照他们的指示，在开车离开前从各个角度拍摄了车辆的详细照片。
2025年4月20日，我归还车辆时，遇到了一位自称“Marko”的工作人员，他拒绝提供全名。他首先指出了车门可能存在的损坏，但我立即用租车前拍摄的照片反驳了这一说法，照片显示该损坏是预先存在的。
然后，他走到车头，伸手到车底，突然声称我在那里造成了新的损坏。他直接走到那个特定位置——没有任何常规检查的迹象——这强烈表明他已经意识到了这一点。我认为这是蓄意且虚假的指控。我坚决否认造成任何此类损坏，并且我完全不能接受因我没有做过的事情而受到指责。
这种行为不仅令人质疑其检查流程的公正性，还给人一种他们蓄意向我收取明显不属于我责任的损坏费用的印象。我认为这严重违反了职业操守和客户信任。
我再也不会在 AVIA 租车了，也鼓励你们也这么做！这是我人生中最糟糕的经历！
2025年4月20日，我归还车辆时，遇到了一位自称“Marko”的工作人员，他拒绝提供全名。他首先指出了车门可能存在的损坏，但我立即用租车前拍摄的照片反驳了这一说法，照片显示该损坏是预先存在的。
然后，他走到车头，伸手到车底，突然声称我在那里造成了新的损坏。他直接走到那个特定位置——没有任何常规检查的迹象——这强烈表明他已经意识到了这一点。我认为这是蓄意且虚假的指控。我坚决否认造成任何此类损坏，并且我完全不能接受因我没有做过的事情而受到指责。
这种行为不仅令人质疑其检查流程的公正性，还给人一种他们蓄意向我收取明显不属于我责任的损坏费用的印象。我认为这严重违反了职业操守和客户信任。
我再也不会在 AVIA 租车了，也鼓励你们也这么做！这是我人生中最糟糕的经历！
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