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Destination Blue Lagoon的点评
点评：I hate to leave a negative review but I felt compelled to do so for future travellers.
We arrived at the pickup location early and waited but the bus never showed up. When we called the customer service they said that we were a no-show and that they had even called us, which is not true. In the end, we decided to take a taxi to the Blue Lagoon. At the Blue Lagoon, we met several people who told us that the bus didn’t show up, so this seems to be a frequent problem.
Later, I sent a refund request but they came up with some “proof” that the bus was there and did not refund.
For the return trip, it was raining heavily when I got a call from the customer service that the bus had a delay and that they wanted me to inform other customers who were waiting (why don’t they inform other customers). We went back to the Blue Lagoon to take shelter from the rain but you cannot see the bus stop from the Blue Lagoon’s building. The customer service promised to call me again when the bus arrived but they never called me again.
So, if you are considering to book this company’s service, I strongly suggest against it. Save your precious time and money. Don’t make bad memories. There are other tour operators who offer a visit to the Blue Lagoon as part of their itineraries.
We arrived at the pickup location early and waited but the bus never showed up. When we called the customer service they said that we were a no-show and that they had even called us, which is not true. In the end, we decided to take a taxi to the Blue Lagoon. At the Blue Lagoon, we met several people who told us that the bus didn’t show up, so this seems to be a frequent problem.
Later, I sent a refund request but they came up with some “proof” that the bus was there and did not refund.
For the return trip, it was raining heavily when I got a call from the customer service that the bus had a delay and that they wanted me to inform other customers who were waiting (why don’t they inform other customers). We went back to the Blue Lagoon to take shelter from the rain but you cannot see the bus stop from the Blue Lagoon’s building. The customer service promised to call me again when the bus arrived but they never called me again.
So, if you are considering to book this company’s service, I strongly suggest against it. Save your precious time and money. Don’t make bad memories. There are other tour operators who offer a visit to the Blue Lagoon as part of their itineraries.
翻译：我本来不想留下负面评价，但为了以后的乘客，我不得不这么做。
我们提前到达了上车地点，等了很久，但巴士一直没来。我们打电话给客服，他们说我们没来，甚至还给我们打了电话，但这根本不是事实。最后，我们决定打车去蓝湖。在蓝湖，我们遇到了几个人，他们告诉我们巴士没来，所以这似乎是一个经常发生的问题。
后来我申请退款，但他们拿出了一些巴士还在的“证据”，却没有退款。
回程时，我接到客服电话说巴士晚点了，让我通知其他正在等候的乘客（为什么他们不通知其他乘客呢）。我们回到蓝湖避雨，但从蓝湖的大楼里看不到巴士站。客服承诺巴士到达后会再给我打电话，但他们再也没有联系我。
所以，如果你正在考虑预订这家公司的服务，我强烈建议你不要预订。节省你宝贵的时间和金钱。不要留下不好的回忆。其他旅行社也会把参观蓝湖作为行程的一部分。
我们提前到达了上车地点，等了很久，但巴士一直没来。我们打电话给客服，他们说我们没来，甚至还给我们打了电话，但这根本不是事实。最后，我们决定打车去蓝湖。在蓝湖，我们遇到了几个人，他们告诉我们巴士没来，所以这似乎是一个经常发生的问题。
后来我申请退款，但他们拿出了一些巴士还在的“证据”，却没有退款。
回程时，我接到客服电话说巴士晚点了，让我通知其他正在等候的乘客（为什么他们不通知其他乘客呢）。我们回到蓝湖避雨，但从蓝湖的大楼里看不到巴士站。客服承诺巴士到达后会再给我打电话，但他们再也没有联系我。
所以，如果你正在考虑预订这家公司的服务，我强烈建议你不要预订。节省你宝贵的时间和金钱。不要留下不好的回忆。其他旅行社也会把参观蓝湖作为行程的一部分。
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