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AVOID DESTINATION BLUE LAGOON TRANSPORT COMPANY
Destination Blue Lagoon的点评
点评：AVOID DESTINATION BLUE LAGOON. They are a separate transport business using the Blue Lagoon name which is very misleading. We booked with them because we had read such bad reviews about other transport companies that we thought it would be best to pay extra and go direct with the Blue Lagoon (before we realised they were a separate company) because we only had limited time and didn't want any hassles. What a disaster. They sold us a ticket that said they would pick us up from Skarfabakki cruise terminal and they never showed up. We waited for an hour and then were forced to take a taxi to the Blue Lagoon to keep our 9am booking. They responded once to my email asking for reimbursement, saying they were no longer allowed to pick up from the cruise terminal and we were supposed to make our own way to Bus Stop #5- Harpa (this was in direct conflict to the instructions on the ticket itself that said if we missed the bus we had to make our own way to BSI Bus Terminal). If that was the case they should have notified me and not sold me a ticket that said they'd pick us up from the cruise terminal. We've travelled extensively all over the world and taken tours/ transport in every destination. We've rarely had issues and always take responsibility if we're at fault but this experience has left us shocked and disappointed that a company can treat it's customers with such disregard. After several follow up emails I still haven't had a response so I'm writing a negative review so that others might benefit from our terrible experience. The Blue Lagoon itself was amazing but this transport company should be avoided at all costs.
翻译：避免前往蓝湖。他们是一家独立的运输公司，使用了蓝湖这个名字，这非常具有误导性。我们之所以通过他们预订，是因为我们读过关于其他运输公司的差评，我们认为最好是支付额外费用直接前往蓝湖（后来我们意识到他们是一家独立的公司），因为我们时间有限，不想有任何麻烦。真是一场灾难。他们卖给我们一张票，说他们会从 Skarfabakki 邮轮码头接我们，但他们从未出现。我们等了一个小时，然后被迫乘出租车去蓝湖以保留我们早上 9 点的预订。他们回复了我一次要求退款的电子邮件，说他们不再被允许从邮轮码头接我们，我们应该自己前往 5 号巴士站 - Harpa（这与票上的指示直接冲突，指示说如果我们错过了巴士，我们必须自己前往 BSI 巴士总站）。如果真是这样，他们应该通知我，而不是卖给我一张说会去邮轮码头接我们的票。我们游遍了世界各地，每个目的地都参加过旅行团/交通服务。我们很少遇到问题，而且如果是我们的错，我们总是会承担责任，但这次的经历让我们感到震惊和失望，一家公司竟然如此漠视客户。我发了几封邮件，仍然没有收到回复，所以我写了一篇差评，希望其他人能从我们糟糕的经历中吸取教训。蓝湖本身很棒，但这家交通公司无论如何都应该避免。
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