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chris_24000
Couldn't reccomend any less
Defender Campers的点评
点评：Our experience with Defender Campers was an absolute disaster from start to finish. They left us no choice but to cancel our booking the day before our trip and ignored all of our messages until 9PM the night before, leaving us scrambling to find alternative accommodation at the last minute. They told us the land rover we booked was off the road and offered us an unsuitable replacement. When we told them we would be willing to try the unsuitable replacement and asked what goodwill gesture they could offer, they refused anything to make up for the inconvenience.
So we could still go on holiday, we ended up booking an Airbnb and lost money on campsite bookings, which they didn’t care about in the slightest. Their customer service was dismissive. When we called to discuss the issue, we were met with an unprofessional “it can be” response when asking if it was a good time to talk, followed by them telling us to send a text to them because they were “too busy.” It was clear they had no interest in resolving the situation. To make matters worse, it’s been over two weeks, and they’ve ignored our emails regarding the refund. The only communication we’ve had since was after I publicly asked them on Instagram to respond to my emails airing my disappointment in them. They claimed the emails went into their spam however they were sent to their enquiries email address. It seems they have no interest in resolving their failings.
This company seems to only care about their image, not their customers. Save yourself the headache, avoid Defender Campers and go and book a good holiday with someone else. Their complete lack of professionalism, communication, and basic courtesy will ruin your trip.
Defender campers, when you see this please can you stop ignoring my emails and let me know when we will be getting a refund.
So we could still go on holiday, we ended up booking an Airbnb and lost money on campsite bookings, which they didn’t care about in the slightest. Their customer service was dismissive. When we called to discuss the issue, we were met with an unprofessional “it can be” response when asking if it was a good time to talk, followed by them telling us to send a text to them because they were “too busy.” It was clear they had no interest in resolving the situation. To make matters worse, it’s been over two weeks, and they’ve ignored our emails regarding the refund. The only communication we’ve had since was after I publicly asked them on Instagram to respond to my emails airing my disappointment in them. They claimed the emails went into their spam however they were sent to their enquiries email address. It seems they have no interest in resolving their failings.
This company seems to only care about their image, not their customers. Save yourself the headache, avoid Defender Campers and go and book a good holiday with someone else. Their complete lack of professionalism, communication, and basic courtesy will ruin your trip.
Defender campers, when you see this please can you stop ignoring my emails and let me know when we will be getting a refund.
翻译：我们与 Defender Campers 的合作经历从头到尾都是一场灾难。他们让我们别无选择，只能在旅行前一天取消预订，并忽略了我们前一天晚上 9 点之前的所有信息，让我们在最后一刻匆忙寻找替代住宿。他们告诉我们，我们预订的路虎已经无法上路，并为我们提供了一辆不合适的替代品。当我们告诉他们我们愿意尝试不合适的替代品并询问他们可以提供什么善意姿态时，他们拒绝提供任何补偿。
为了让我们仍然可以去度假，我们最终预订了 Airbnb，并在露营地预订上损失了钱，但他们一点也不在乎。他们的客户服务很冷漠。当我们打电话讨论这个问题时，我们问现在是不是谈话的好时机，他们给了我们一个不专业的“可以”的回答，然后他们让我们发短信给他们，因为他们“太忙了”。很明显，他们不想解决这个问题。更糟糕的是，已经过去两周了，他们一直忽略我们关于退款的电子邮件。自那以后，我们唯一的沟通就是在我公开要求他们在 Instagram 上回复我的电子邮件，表达我对他们的失望之后。他们声称这些电子邮件被归类为垃圾邮件，但却被发送到了他们的咨询电子邮件地址。他们似乎对解决自己的问题不感兴趣。
这家公司似乎只关心自己的形象，而不关心客户。省点麻烦，不要选择 Defender Campers，去找其他人预订一个美好的假期吧。他们完全缺乏专业精神、沟通能力和基本的礼貌，会毁了你的旅行。
Defender campers，当你看到这个时，请你不要再忽略我的电子邮件，并告诉我我们什么时候能拿到退款。
为了让我们仍然可以去度假，我们最终预订了 Airbnb，并在露营地预订上损失了钱，但他们一点也不在乎。他们的客户服务很冷漠。当我们打电话讨论这个问题时，我们问现在是不是谈话的好时机，他们给了我们一个不专业的“可以”的回答，然后他们让我们发短信给他们，因为他们“太忙了”。很明显，他们不想解决这个问题。更糟糕的是，已经过去两周了，他们一直忽略我们关于退款的电子邮件。自那以后，我们唯一的沟通就是在我公开要求他们在 Instagram 上回复我的电子邮件，表达我对他们的失望之后。他们声称这些电子邮件被归类为垃圾邮件，但却被发送到了他们的咨询电子邮件地址。他们似乎对解决自己的问题不感兴趣。
这家公司似乎只关心自己的形象，而不关心客户。省点麻烦，不要选择 Defender Campers，去找其他人预订一个美好的假期吧。他们完全缺乏专业精神、沟通能力和基本的礼貌，会毁了你的旅行。
Defender campers，当你看到这个时，请你不要再忽略我的电子邮件，并告诉我我们什么时候能拿到退款。
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