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Steve R
Very poor value lounge: tasteless microwaved food, minimal options, disappointing service and only a partial refund.
Plaza Express The Lounge的点评
点评：We booked access to the Gatwick Plaza Express Lounge (North Terminal) to start our Christmas holiday with my wife and our two children. Unfortunately, the experience was extremely disappointing and very poor value for money.
The food offering was shockingly bad. The hot options consisted of microwaved pancakes and burgers that were pale, tasteless, and barely cooked. The “salad” was limited to a couple of small bowls of dried-out carrot and lettuce, which looked unappetising and neglected. This fell far short of what anyone should reasonably expect when paying to access a lounge.
The drinks were equally underwhelming. Soft drinks amounted to a fridge stocked with Carlsberg bottles.
When I tried to raise my concerns at the time, I was told that complaints could only be made by emailing after the visit, which I did. Following this, I was offered a 50% refund. While I appreciate that gesture, I do not feel it reflects the reality of the experience or justifies the £100 we paid. The company maintained that the food quality lived up to their description and was worth the price.
Anyone considering using this lounge should be aware of just how poor the food and overall value are. Sadly, it was a very disappointing way to begin what was meant to be a special family holiday.
The food offering was shockingly bad. The hot options consisted of microwaved pancakes and burgers that were pale, tasteless, and barely cooked. The “salad” was limited to a couple of small bowls of dried-out carrot and lettuce, which looked unappetising and neglected. This fell far short of what anyone should reasonably expect when paying to access a lounge.
The drinks were equally underwhelming. Soft drinks amounted to a fridge stocked with Carlsberg bottles.
When I tried to raise my concerns at the time, I was told that complaints could only be made by emailing after the visit, which I did. Following this, I was offered a 50% refund. While I appreciate that gesture, I do not feel it reflects the reality of the experience or justifies the £100 we paid. The company maintained that the food quality lived up to their description and was worth the price.
Anyone considering using this lounge should be aware of just how poor the food and overall value are. Sadly, it was a very disappointing way to begin what was meant to be a special family holiday.
翻译：为了和妻子及两个孩子开启圣诞假期，我们预订了盖特威克机场北航站楼的Plaza Express贵宾休息室。然而，体验却极其糟糕，性价比极低。
食物种类少得令人震惊。热食只有几块微波炉加热的煎饼和汉堡，颜色苍白，毫无味道，而且几乎没熟透。“沙拉”也只有几小碗干巴巴的胡萝卜和生菜，看起来毫无食欲，像是被人疏于照料。这样的服务远远达不到付费休息室应有的水准。
饮料同样令人失望。软饮区只有冰箱里摆满了嘉士伯啤酒。
当时我试图提出我的不满，但被告知只能在离开休息室后通过电子邮件投诉，于是我照做了。之后，他们提出退还50%的费用。虽然我感谢他们的诚意，但我认为这并不能反映实际情况，也无法弥补我们支付的100英镑。该公司坚称食物质量符合描述，物有所值。
任何考虑使用这家休息室的人都应该意识到，这里的食物有多么糟糕，性价比有多低。令人遗憾的是，原本应该是一次特别的家庭假期，却以如此令人失望的方式开始。
食物种类少得令人震惊。热食只有几块微波炉加热的煎饼和汉堡，颜色苍白，毫无味道，而且几乎没熟透。“沙拉”也只有几小碗干巴巴的胡萝卜和生菜，看起来毫无食欲，像是被人疏于照料。这样的服务远远达不到付费休息室应有的水准。
饮料同样令人失望。软饮区只有冰箱里摆满了嘉士伯啤酒。
当时我试图提出我的不满，但被告知只能在离开休息室后通过电子邮件投诉，于是我照做了。之后，他们提出退还50%的费用。虽然我感谢他们的诚意，但我认为这并不能反映实际情况，也无法弥补我们支付的100英镑。该公司坚称食物质量符合描述，物有所值。
任何考虑使用这家休息室的人都应该意识到，这里的食物有多么糟糕，性价比有多低。令人遗憾的是，原本应该是一次特别的家庭假期，却以如此令人失望的方式开始。
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