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Dora M
Worst Car Rental Experience – Avoid Payless/Avis
Avis Car Rental Belgrade Airport (nikola Tesla Airport)的点评
点评：I booked a car via Wizzair and reserved a booster seat for my child months in advance. When I arrived, I was told no seat was available and simply that I “wouldn’t be charged.” No alternatives were offered, and I was even refused when I asked if I could buy one myself and be reimbursed. This was unprofessional and put my child’s safety at risk.
On top of that, after returning the car in perfect condition (and being told everything was fine), I was later charged extra without any explanation. My Wizzair booking clearly showed that everything was already paid in full, so there was no justification for additional charges.
It then took 12 days for customer service to respond to my complaint, only to say that “as a gesture of goodwill” they may provide a better service next time. This is completely unacceptable.
I will never use Payless/Avis again in any country and strongly advise others to avoid them as well.
On top of that, after returning the car in perfect condition (and being told everything was fine), I was later charged extra without any explanation. My Wizzair booking clearly showed that everything was already paid in full, so there was no justification for additional charges.
It then took 12 days for customer service to respond to my complaint, only to say that “as a gesture of goodwill” they may provide a better service next time. This is completely unacceptable.
I will never use Payless/Avis again in any country and strongly advise others to avoid them as well.
翻译：我通过Wizzair预订了汽车，并提前几个月为孩子预留了增高座椅。到达后，他们告诉我没有空座，只是说“不收费”。他们没有提供其他选择，甚至当我询问是否可以自己购买并退款时，他们也拒绝了。这种做法非常不专业，危及了我孩子的安全。
更糟糕的是，在我完好无损地归还车辆（并被告知一切正常）后，他们却在没有任何解释的情况下额外收取了费用。我的Wizzair预订信息清楚地显示所有费用都已全额支付，因此没有任何理由额外收费。
客服花了12天才回复我的投诉，只是说“出于善意”，下次可能会提供更好的服务。这完全不可接受。
我再也不会在任何国家/地区使用Payless/Avis了，强烈建议其他人也不要使用它们。
更糟糕的是，在我完好无损地归还车辆（并被告知一切正常）后，他们却在没有任何解释的情况下额外收取了费用。我的Wizzair预订信息清楚地显示所有费用都已全额支付，因此没有任何理由额外收费。
客服花了12天才回复我的投诉，只是说“出于善意”，下次可能会提供更好的服务。这完全不可接受。
我再也不会在任何国家/地区使用Payless/Avis了，强烈建议其他人也不要使用它们。
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