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Warning - Read Before Purchasing
Lost Shore Surf Resort的点评
点评：Warning - Read Before Purchasing
I would advise looking at all the other reviews categorised under “Terrible” listed on Trip Advisor and here before making a purchase from this company. There is some really jarring information regarding their customer service.
I was given a gift voucher for Christmas, 11-months ago. The voucher did not have an expiration date on it.
I had tried to redeem the voucher on their website (£125) repeatedly for several months and every time I was met with a message telling me there was a temporary problem and to try again later. Whenever I called Lost Shore for help there was no answer (this is something many other people have complained about in reviews). Eventually I emailed them to inform them of this problem and they told me that the voucher expired two weeks ago.
They admitted there was a problem with their voucher system and told me my voucher should have had an expiration date on it. No apology and no reason why they cannot accept the voucher or why the voucher is missing a date.
The vouchers are for monetary amounts, where they have simply have taken cash for the voucher and put it into their bank account, there is no reason for the cash they are holding to "expire or disappear in the last 2-weeks".
As someone who has dealt with vouchers at a company I've worked for, there is some extra admin changing any tax codes if necessary but the money has not vanished or diminished.
The fact that their website was malfunctioning and the expiration date is missing, shows it is quite blatantly not my fault.
I asked for the customer service agent to speak to the management at Lost Shore to see if they can sort this out and they have not responded.
I would advise looking at all the other reviews categorised under “Terrible” listed on Trip Advisor and here before making a purchase from this company. There is some really jarring information regarding their customer service.
I was given a gift voucher for Christmas, 11-months ago. The voucher did not have an expiration date on it.
I had tried to redeem the voucher on their website (£125) repeatedly for several months and every time I was met with a message telling me there was a temporary problem and to try again later. Whenever I called Lost Shore for help there was no answer (this is something many other people have complained about in reviews). Eventually I emailed them to inform them of this problem and they told me that the voucher expired two weeks ago.
They admitted there was a problem with their voucher system and told me my voucher should have had an expiration date on it. No apology and no reason why they cannot accept the voucher or why the voucher is missing a date.
The vouchers are for monetary amounts, where they have simply have taken cash for the voucher and put it into their bank account, there is no reason for the cash they are holding to "expire or disappear in the last 2-weeks".
As someone who has dealt with vouchers at a company I've worked for, there is some extra admin changing any tax codes if necessary but the money has not vanished or diminished.
The fact that their website was malfunctioning and the expiration date is missing, shows it is quite blatantly not my fault.
I asked for the customer service agent to speak to the management at Lost Shore to see if they can sort this out and they have not responded.
翻译：警告 - 购买前请阅读
我建议您在从这家公司购买任何产品之前，先查看TripAdvisor和这里所有被归类为“糟糕”的评论。他们的客户服务实在令人震惊。
11个月前，我收到了一张圣诞礼物券。这张券上没有标明有效期。
几个月来，我多次尝试在他们的网站上兑换这张价值125英镑的礼券，但每次都收到一条消息，说系统暂时出现问题，请稍后再试。我每次打电话给Lost Shore寻求帮助都无人接听（很多其他用户在评论中也抱怨过这个问题）。最终，我给他们发了邮件说明情况，他们告诉我礼券两周前就过期了。
他们承认他们的礼券系统存在问题，并告诉我我的礼券应该标明有效期。他们既没有道歉，也没有解释为什么不接受代金券，或者为什么代金券上没有日期。
这些代金券是现金形式的，他们只是收取了现金并存入了银行账户，没有任何理由说他们持有的现金会在过去两周内“过期或消失”。
我曾在一家公司处理过代金券，我知道如果需要更改税码，会有一些额外的管理工作，但钱并没有消失或减少。
他们的网站出现故障，而且代金券上没有显示有效期，这显然不是我的错。
我要求客服人员与Lost Shore的管理层沟通，看看他们能否解决这个问题，但他们没有回复。
我建议您在从这家公司购买任何产品之前，先查看TripAdvisor和这里所有被归类为“糟糕”的评论。他们的客户服务实在令人震惊。
11个月前，我收到了一张圣诞礼物券。这张券上没有标明有效期。
几个月来，我多次尝试在他们的网站上兑换这张价值125英镑的礼券，但每次都收到一条消息，说系统暂时出现问题，请稍后再试。我每次打电话给Lost Shore寻求帮助都无人接听（很多其他用户在评论中也抱怨过这个问题）。最终，我给他们发了邮件说明情况，他们告诉我礼券两周前就过期了。
他们承认他们的礼券系统存在问题，并告诉我我的礼券应该标明有效期。他们既没有道歉，也没有解释为什么不接受代金券，或者为什么代金券上没有日期。
这些代金券是现金形式的，他们只是收取了现金并存入了银行账户，没有任何理由说他们持有的现金会在过去两周内“过期或消失”。
我曾在一家公司处理过代金券，我知道如果需要更改税码，会有一些额外的管理工作，但钱并没有消失或减少。
他们的网站出现故障，而且代金券上没有显示有效期，这显然不是我的错。
我要求客服人员与Lost Shore的管理层沟通，看看他们能否解决这个问题，但他们没有回复。
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