下载App
资质规则
旅行
账户
Toni-marie F
Great Recovery, but Inconsistent Service & Attitude
Egyptos Spa & Natural Cosmetics的点评
点评：Arranged a package via a travel agent at a good price, but were sold pedicures, during our visit, at inflated (UK-level) prices—eventually reduced. As a UK beauty therapist, I found the pedicure very poor; polish dripped too low, and over skin. Massage was decent, but the service felt tip-driven rather than client-focused. We paid for extra time we didn’t receive, and staff didn’t understand when I raised it. We did not tip because of this, and because we were being asked to tip.
After messaging the general manager, she handled it well—arranged a return visit with transfers and a free full hour massage. The second visit was much better: therapists listened and took care (Asia - pronounced Ass-iya- and “number 200” - name unknown). We wanted to tip, but we didnt have cash.
However, the nail salon manager came across as two-faced—friendly to us but visibly negative when her manager passed, then tried to cover it. I pulled her up on this (with banter), then didnt see her for the rest of our visit.
⭐ Would’ve been 2 stars due to the initial experience,
⭐ bumped to 4 stars thanks to the excellent second visit and the general managers professionalism (if she was negative with the salon manager, she did not make it obvious, and she didnt oversell friendship like the others)
⭐ but settled at 3 stars overall due to inconsistent service and the attitude of the nail salon manager.
After messaging the general manager, she handled it well—arranged a return visit with transfers and a free full hour massage. The second visit was much better: therapists listened and took care (Asia - pronounced Ass-iya- and “number 200” - name unknown). We wanted to tip, but we didnt have cash.
However, the nail salon manager came across as two-faced—friendly to us but visibly negative when her manager passed, then tried to cover it. I pulled her up on this (with banter), then didnt see her for the rest of our visit.
⭐ Would’ve been 2 stars due to the initial experience,
⭐ bumped to 4 stars thanks to the excellent second visit and the general managers professionalism (if she was negative with the salon manager, she did not make it obvious, and she didnt oversell friendship like the others)
⭐ but settled at 3 stars overall due to inconsistent service and the attitude of the nail salon manager.
翻译：我们通过旅行社预订了一个价格不错的套餐，但在游览期间，他们却以虚高的价格（英国的价格水平）向我们推销足疗服务——最终价格有所降低。作为一名英国美容师，我觉得这次的足疗体验非常糟糕；指甲油滴得太低，甚至沾到了皮肤上。按摩还算可以，但感觉服务更注重小费而非顾客体验。我们支付了额外的服务时间，但并没有享受到，当我提出这个问题时，工作人员却不理解。正因为如此，再加上他们主动要求我们给小费，所以我们没有给小费。
联系总经理后，她处理得很好——安排了一次回访，包括接送服务和一次免费的一小时按摩。第二次体验好多了：理疗师认真倾听顾客的需求，并且非常细心周到（Asia——发音为“阿西亚”——以及“200号”——姓名不详）。我们想给小费，但身上没有现金。
然而，美甲店的经理给人的感觉很虚伪——对我们很友好，但当她的经理走过时，她却明显表现出不悦，之后还试图掩饰。我（开玩笑地）指出了她的这个问题，之后在我们剩下的时间里就没再见到她了。
⭐ 因为第一次体验不好，本来想给两星。
⭐ 因为第二次体验很棒，而且总经理很专业（如果她对美甲店经理有意见，她也没有表现出来，而且不像其他人那样刻意讨好），所以给了四星。
⭐ 但考虑到服务质量不稳定以及美甲店经理的态度，最终还是给了三星。
联系总经理后，她处理得很好——安排了一次回访，包括接送服务和一次免费的一小时按摩。第二次体验好多了：理疗师认真倾听顾客的需求，并且非常细心周到（Asia——发音为“阿西亚”——以及“200号”——姓名不详）。我们想给小费，但身上没有现金。
然而，美甲店的经理给人的感觉很虚伪——对我们很友好，但当她的经理走过时，她却明显表现出不悦，之后还试图掩饰。我（开玩笑地）指出了她的这个问题，之后在我们剩下的时间里就没再见到她了。
⭐ 因为第一次体验不好，本来想给两星。
⭐ 因为第二次体验很棒，而且总经理很专业（如果她对美甲店经理有意见，她也没有表现出来，而且不像其他人那样刻意讨好），所以给了四星。
⭐ 但考虑到服务质量不稳定以及美甲店经理的态度，最终还是给了三星。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
