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Steve R
Zero respect for long term customers.
Butlin's Live Music Weekends的点评
点评：My Wife & myself have both been visiting Butlins Skegness since we were very young (we are both in our 60's now) over the course of all of our trips we have spent many thousands of pounds with them. More recently, probably the last 10 years or so, we have loved going to the Big weekends they hold there, some of the live artists we have seen have been absolutely brilliant.
Unfortunately somehow we managed to double book and arrange a short Christmas & New Year trip to Spain which overlapped another Big Weekend soul trip that we had already booked for 2nd January 2026 at the Skegness resort. As soon as we realised what we had done I contacted Butlins by telephone to see if we could rebook for another weekend later in the year (March 26) to coincide with my Wife's Birthday. I was told that because our booking was less than 60 day away (I called literally 58 day's away) I was not able to rebook but I also couldn't have any type of refund or credit.
You can imaging my shock! We've been visiting this resort for more than 50 years and they are happy to lose our business for the sake of 2 days. Butlins, seriously, take a look at yourself. We are loyal customers, spending thousands of pounds and you treat us like dirt.
Unfortunately somehow we managed to double book and arrange a short Christmas & New Year trip to Spain which overlapped another Big Weekend soul trip that we had already booked for 2nd January 2026 at the Skegness resort. As soon as we realised what we had done I contacted Butlins by telephone to see if we could rebook for another weekend later in the year (March 26) to coincide with my Wife's Birthday. I was told that because our booking was less than 60 day away (I called literally 58 day's away) I was not able to rebook but I also couldn't have any type of refund or credit.
You can imaging my shock! We've been visiting this resort for more than 50 years and they are happy to lose our business for the sake of 2 days. Butlins, seriously, take a look at yourself. We are loyal customers, spending thousands of pounds and you treat us like dirt.
翻译：我和妻子从小就经常去Butlins Skegness度假村（我们现在都六十多岁了），这些年来，我们在那里消费了数千英镑。最近十年左右，我们尤其喜欢参加他们举办的大型周末活动，我们看过的一些现场演出真是精彩绝伦。
不幸的是，我们不知怎么地重复预订了行程，安排了一次去西班牙的圣诞和新年短途旅行，结果和我们之前预订的2026年1月2日在Skegness度假村举办的另一个大型周末灵魂音乐之旅撞期了。发现错误后，我立即打电话给Butlins，询问是否可以改期到今年晚些时候（3月26日），正好赶上我妻子的生日。他们告诉我，因为我们的预订日期距离现在不到60天（我打电话的时候距离出发日期只有58天），所以无法改期，而且也不能退款或获得任何形式的补偿。
你能想象我有多震惊吗！我们来这家度假村已经超过50年了，他们竟然为了区区两天就想失去我们这些老顾客。Butlins，说真的，好好反省一下自己吧。我们是忠实的顾客，每年消费数千英镑，你们却这样对待我们。
不幸的是，我们不知怎么地重复预订了行程，安排了一次去西班牙的圣诞和新年短途旅行，结果和我们之前预订的2026年1月2日在Skegness度假村举办的另一个大型周末灵魂音乐之旅撞期了。发现错误后，我立即打电话给Butlins，询问是否可以改期到今年晚些时候（3月26日），正好赶上我妻子的生日。他们告诉我，因为我们的预订日期距离现在不到60天（我打电话的时候距离出发日期只有58天），所以无法改期，而且也不能退款或获得任何形式的补偿。
你能想象我有多震惊吗！我们来这家度假村已经超过50年了，他们竟然为了区区两天就想失去我们这些老顾客。Butlins，说真的，好好反省一下自己吧。我们是忠实的顾客，每年消费数千英镑，你们却这样对待我们。
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