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Alison G
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Returned item
Marks And Spencer的点评
点评：I visited M and S on Monday to return a blouse as the material had not reacted well to being touched by the iron. As a long standing customer and having bought many, many items over the years, I felt it was reasonable to air my concerns regarding the fact that the iron which was set to the coolest setting, had taken a piee out of my blouse.
When I spoke initially to the cashier, she didn't react at all but said she would get a second opinion. After having called over her colleague (another cashier), they both agreed after having seen the blouse for a matter of seconds, that there was not a fault with the blouse??? I reiterated that I had set the iron to the coolest setting, but after feeling humiliated and made to feel like a liar, I went home and have effectively wasted my money on a blouse which I have only worn once.
There isn't a problem with my iron and I have ironed several polyester items without a problem.
Interestingly, I spoke to some Jewish friends who advised me to send a letter of complaint, which I will be doing.
I feel that I have been a loyal customer for years and was treated like dirt by Customer Services.
I will not shop at M and S again unless I receive an apology
When I spoke initially to the cashier, she didn't react at all but said she would get a second opinion. After having called over her colleague (another cashier), they both agreed after having seen the blouse for a matter of seconds, that there was not a fault with the blouse??? I reiterated that I had set the iron to the coolest setting, but after feeling humiliated and made to feel like a liar, I went home and have effectively wasted my money on a blouse which I have only worn once.
There isn't a problem with my iron and I have ironed several polyester items without a problem.
Interestingly, I spoke to some Jewish friends who advised me to send a letter of complaint, which I will be doing.
I feel that I have been a loyal customer for years and was treated like dirt by Customer Services.
I will not shop at M and S again unless I receive an apology
翻译：周一我去M&S退了一件衬衫，因为熨斗烫得不太好。作为老顾客，这些年来买过很多东西，我觉得我理应表达我的担忧，因为熨斗调到了最冷的档位，把我的衬衫烫坏了。
我一开始和收银员沟通，她没有任何反应，只是说要再问问别人的意见。我叫来她的同事（另一个收银员），她们看了几秒钟后就一致认为衬衫没有问题。我重申我已经把熨斗调到了最冷的档位，但在感到羞辱和觉得自己像个骗子之后，我回家了，这件衬衫真是浪费钱，我只穿过一次。
我的熨斗没有问题，我熨过几件涤纶衣服，都没有问题。
有趣的是，我和一些犹太朋友聊过，他们建议我写一封投诉信，我也会这么做。
我感觉自己多年来一直是忠实的顾客，却被客服人员当成垃圾一样对待。
除非收到道歉，否则我再也不会在玛莎百货购物了。
我一开始和收银员沟通，她没有任何反应，只是说要再问问别人的意见。我叫来她的同事（另一个收银员），她们看了几秒钟后就一致认为衬衫没有问题。我重申我已经把熨斗调到了最冷的档位，但在感到羞辱和觉得自己像个骗子之后，我回家了，这件衬衫真是浪费钱，我只穿过一次。
我的熨斗没有问题，我熨过几件涤纶衣服，都没有问题。
有趣的是，我和一些犹太朋友聊过，他们建议我写一封投诉信，我也会这么做。
我感觉自己多年来一直是忠实的顾客，却被客服人员当成垃圾一样对待。
除非收到道歉，否则我再也不会在玛莎百货购物了。
体验日期：2019年11月
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