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Alana Beachclub Neilson Temple Spa的点评
点评：Neilson Alana Beach Club – 2 Week Stay
We’ve been loyal Neilson guests for years, visiting almost every location from Dahab and Fokaia to various Greek resorts and Italy. Vounaki has always been our favourite — we’ve been four times — so this year we decided to try Croatia. Sadly, Alana Beach Club didn’t live up to our expectations, largely due to how the resort (run by Bluesun) is managed. We stayed in cabin C3, near the beach. Below is a summary of positives and negatives.
The Positives
Neilson staff – As always, the Neilson team is a real credit to the brand.
• My daughter joined Hot Shots for the first week. She was hesitant at first, but thanks to Sam and Emily (“Gremlin”) she achieved RYA level 1 & 2 sailing and level 1 windsurfing. She’s now a sailing convert!
• My son loved Surfbusters so much he skipped lunch with us to spend more time with friends — thank you to Maddie and Joe for keeping him so engaged.
• The beach team and nannies absolutely deserve 5 stars for their dedication.
Special mention – Ivana from the restaurant, who made the perfect dry cappuccino with almond milk. She took the time to practise and get it right, which was much appreciated.
The Negatives
Unfortunately, the resort itself fell short in several areas:
Shared facilities & lack of security –
The resort isn’t exclusive to Neilson guests and appears to have more than the claimed 5% non-British visitors. Many Bluesun campsite guests used Neilson sunbeds, equipment, smoked on the beach, and left cigarette butts everywhere. We didn’t feel as safe as at Vounaki and couldn’t leave belongings unattended. There was also a concerning incident involving non-residents in the kids’ pool area, and no action was taken. Security wristbands for guests would help.
Restaurant & food quality –
• Flies on the cold buffet every day, with no coverings to protect the food.
• Insufficient seating during peak meal times; long queues for the buffet.
• Food was bland(lunch/dinner), lacking seasoning, and even the Italian attempt was disappointing.
Beach & equipment –
• Rocky beach with very limited beach pebbly area, beach shoes essential.
• Non-residents using Neilson sunbeds.
• Sailing boats often poorly rigged or unchecked, leading to equipment failures.
Storms –
This area is prone to Bora storms, making the weather unpredictable. We experienced two during our stay. When they hit, the beach closes and all activities are cancelled, sometimes for up to three days due to high winds. The sea also becomes noticeably colder afterwards.
Power cuts –
• We had another power cut on our last night before flying home — and this was by far the worst. Temperatures had climbed to 37°C, and without air conditioning, the cabin felt like a sauna.
The power went out at 9 pm. We assumed maintenance was working on it, but by 11 pm we were still without electricity or air con, dripping with sweat. There are no telephones in the cabins, so we couldn’t call reception. By then we had already packed all our clothes away, and my husband — who has severe heart failure — was struggling in the heat. He has a Medicare transmitter by his bedside that monitors his ICD in case his heart fails. Concerned for his health, walked all the way to reception in whatever clothes I could find in the dark, only to discover maintenance had gone home hours earlier, assuming the power was fixed, without actually checking.
The Blue Sun Reception & Neilson Ops Mgr moved us to a hotel room with a portable air con unit, but it was so loud that no one could have slept. When I asked the Neilson operations manager why maintenance wasn’t being called back — given this was an emergency — he was defensive and dismissive, insisting there was nothing more he could do. He even claimed he hadn’t been aware of the first power cut earlier in the week, which to me shows a worrying lack of communication and oversight between Neilson management and the Blue Sun team. Strange to not have a 24/7 maintenance in a big resort like this.
I told him we couldn’t stay in that noisy room, and after some back-and-forth, he arranged two separate hotel rooms with proper air conditioning. It wasn’t ideal to split the family, but at least we finally slept at midnight .
In the morning we went back to the cabin, the electricity and air con was back on. We went for breakfast, came back from the beach at 11:30am and the power had gone. So we had no power no air con ..AGAIN in very high temperatures we simply could not breathe in the cabin, my daughter was feeling lightheaded. We walked in the heat back to the reception and notified them of the power cut, this was not reinstated until we left the resort at 3pm! We had paid for a late check out until 3pm and couldn’t use it.
It’s clear this is an ongoing issue at this resort, they had power cuts before we arrived. I’m shocked they haven’t put a proper solution in place. A basic generator would ensure constant power — something guests absolutely deserve, especially given the cost of these holidays. Neilson should at the very least guarantee such basic needs. This situation is unfair to guests and well below an acceptable standard.
Accommodation issues -
• Mouldy curtains with broken hooks, noisy air-con, no in-room phone, 3 power cuts and small ants reported but no one attended.
• A stained( big patch of blood) pillow that should have never been used.
• General lack of upkeep, with glasses and rubbish left around the resort. The sewage treatment reeks as you walk past the beach volleyball area to get to the cabins. The street lights by the cabins don’t always work.
Activities & organisation –
• Confusing scheduling with three different arrival days per week and unclear communication via the app.
• Kids’ presentations were poorly timed on Saturday and certificates were given to the kids the day before departure, seems like an afterthought, missing the chance for parents to celebrate achievements. In other resorts the presentation & certificates are done on the day before departure.
• Morning-only activity sessions limit instructor time. Afternoon sessions replaced by joint clinics.
• Excursions organised by Blue Sun are overpriced (€106pp to Krka or Plitvice national parks for bus & entrance fee, €65pp to Zadar) and not well-attended. There were no sign ups for Krka so we couldn’t go. Krka duration is 8:45am to 4pm and Plitvice I think is 8am to 6pm. You need to pay Neilson childcare €12 per hour per child on top of these fees as the kids club operates 9:30am to 5:30pm .
Wellness spa – Overpriced for the quality (€50 for a basic gel pedicure with no extras). I didn’t have any massages so I can’t comment.
Final Thoughts
The Neilson team once again proved why we’ve been loyal guests for years — their energy, professionalism, and genuine care for guests are the only reason this holiday wasn’t a total write-off. Unfortunately, the resort itself, under Bluesun’s management, fell far short of Neilson’s usual standards.
From poor maintenance and hygiene issues to weak security, shared facilities, and underwhelming food, Alana Beach Club consistently missed the mark. Serious incidents — like repeated power cuts in extreme heat, with little urgency from management to resolve them — showed a worrying lack of preparedness and guest care. For the premium price paid, basic needs such as reliable electricity, proper upkeep, and a safe, well-managed environment should be non-negotiable.
While we will continue to holiday with Neilson, we won’t be returning to Alana Beach Club. Vounaki remains our benchmark for what a Neilson holiday should be — warm, personal, well-run, and worth every penny.
We’ve been loyal Neilson guests for years, visiting almost every location from Dahab and Fokaia to various Greek resorts and Italy. Vounaki has always been our favourite — we’ve been four times — so this year we decided to try Croatia. Sadly, Alana Beach Club didn’t live up to our expectations, largely due to how the resort (run by Bluesun) is managed. We stayed in cabin C3, near the beach. Below is a summary of positives and negatives.
The Positives
Neilson staff – As always, the Neilson team is a real credit to the brand.
• My daughter joined Hot Shots for the first week. She was hesitant at first, but thanks to Sam and Emily (“Gremlin”) she achieved RYA level 1 & 2 sailing and level 1 windsurfing. She’s now a sailing convert!
• My son loved Surfbusters so much he skipped lunch with us to spend more time with friends — thank you to Maddie and Joe for keeping him so engaged.
• The beach team and nannies absolutely deserve 5 stars for their dedication.
Special mention – Ivana from the restaurant, who made the perfect dry cappuccino with almond milk. She took the time to practise and get it right, which was much appreciated.
The Negatives
Unfortunately, the resort itself fell short in several areas:
Shared facilities & lack of security –
The resort isn’t exclusive to Neilson guests and appears to have more than the claimed 5% non-British visitors. Many Bluesun campsite guests used Neilson sunbeds, equipment, smoked on the beach, and left cigarette butts everywhere. We didn’t feel as safe as at Vounaki and couldn’t leave belongings unattended. There was also a concerning incident involving non-residents in the kids’ pool area, and no action was taken. Security wristbands for guests would help.
Restaurant & food quality –
• Flies on the cold buffet every day, with no coverings to protect the food.
• Insufficient seating during peak meal times; long queues for the buffet.
• Food was bland(lunch/dinner), lacking seasoning, and even the Italian attempt was disappointing.
Beach & equipment –
• Rocky beach with very limited beach pebbly area, beach shoes essential.
• Non-residents using Neilson sunbeds.
• Sailing boats often poorly rigged or unchecked, leading to equipment failures.
Storms –
This area is prone to Bora storms, making the weather unpredictable. We experienced two during our stay. When they hit, the beach closes and all activities are cancelled, sometimes for up to three days due to high winds. The sea also becomes noticeably colder afterwards.
Power cuts –
• We had another power cut on our last night before flying home — and this was by far the worst. Temperatures had climbed to 37°C, and without air conditioning, the cabin felt like a sauna.
The power went out at 9 pm. We assumed maintenance was working on it, but by 11 pm we were still without electricity or air con, dripping with sweat. There are no telephones in the cabins, so we couldn’t call reception. By then we had already packed all our clothes away, and my husband — who has severe heart failure — was struggling in the heat. He has a Medicare transmitter by his bedside that monitors his ICD in case his heart fails. Concerned for his health, walked all the way to reception in whatever clothes I could find in the dark, only to discover maintenance had gone home hours earlier, assuming the power was fixed, without actually checking.
The Blue Sun Reception & Neilson Ops Mgr moved us to a hotel room with a portable air con unit, but it was so loud that no one could have slept. When I asked the Neilson operations manager why maintenance wasn’t being called back — given this was an emergency — he was defensive and dismissive, insisting there was nothing more he could do. He even claimed he hadn’t been aware of the first power cut earlier in the week, which to me shows a worrying lack of communication and oversight between Neilson management and the Blue Sun team. Strange to not have a 24/7 maintenance in a big resort like this.
I told him we couldn’t stay in that noisy room, and after some back-and-forth, he arranged two separate hotel rooms with proper air conditioning. It wasn’t ideal to split the family, but at least we finally slept at midnight .
In the morning we went back to the cabin, the electricity and air con was back on. We went for breakfast, came back from the beach at 11:30am and the power had gone. So we had no power no air con ..AGAIN in very high temperatures we simply could not breathe in the cabin, my daughter was feeling lightheaded. We walked in the heat back to the reception and notified them of the power cut, this was not reinstated until we left the resort at 3pm! We had paid for a late check out until 3pm and couldn’t use it.
It’s clear this is an ongoing issue at this resort, they had power cuts before we arrived. I’m shocked they haven’t put a proper solution in place. A basic generator would ensure constant power — something guests absolutely deserve, especially given the cost of these holidays. Neilson should at the very least guarantee such basic needs. This situation is unfair to guests and well below an acceptable standard.
Accommodation issues -
• Mouldy curtains with broken hooks, noisy air-con, no in-room phone, 3 power cuts and small ants reported but no one attended.
• A stained( big patch of blood) pillow that should have never been used.
• General lack of upkeep, with glasses and rubbish left around the resort. The sewage treatment reeks as you walk past the beach volleyball area to get to the cabins. The street lights by the cabins don’t always work.
Activities & organisation –
• Confusing scheduling with three different arrival days per week and unclear communication via the app.
• Kids’ presentations were poorly timed on Saturday and certificates were given to the kids the day before departure, seems like an afterthought, missing the chance for parents to celebrate achievements. In other resorts the presentation & certificates are done on the day before departure.
• Morning-only activity sessions limit instructor time. Afternoon sessions replaced by joint clinics.
• Excursions organised by Blue Sun are overpriced (€106pp to Krka or Plitvice national parks for bus & entrance fee, €65pp to Zadar) and not well-attended. There were no sign ups for Krka so we couldn’t go. Krka duration is 8:45am to 4pm and Plitvice I think is 8am to 6pm. You need to pay Neilson childcare €12 per hour per child on top of these fees as the kids club operates 9:30am to 5:30pm .
Wellness spa – Overpriced for the quality (€50 for a basic gel pedicure with no extras). I didn’t have any massages so I can’t comment.
Final Thoughts
The Neilson team once again proved why we’ve been loyal guests for years — their energy, professionalism, and genuine care for guests are the only reason this holiday wasn’t a total write-off. Unfortunately, the resort itself, under Bluesun’s management, fell far short of Neilson’s usual standards.
From poor maintenance and hygiene issues to weak security, shared facilities, and underwhelming food, Alana Beach Club consistently missed the mark. Serious incidents — like repeated power cuts in extreme heat, with little urgency from management to resolve them — showed a worrying lack of preparedness and guest care. For the premium price paid, basic needs such as reliable electricity, proper upkeep, and a safe, well-managed environment should be non-negotiable.
While we will continue to holiday with Neilson, we won’t be returning to Alana Beach Club. Vounaki remains our benchmark for what a Neilson holiday should be — warm, personal, well-run, and worth every penny.
翻译：Neilson Alana 海滩俱乐部 - 两周住宿
多年来，我们一直是 Neilson 的忠实顾客，几乎去过所有地方，从达哈卜和福卡亚到希腊的各个度假胜地，再到意大利。沃纳基一直是我们的最爱——我们已经去过四次了——所以今年我们决定去克罗地亚试试。可惜的是，Alana 海滩俱乐部并没有达到我们的预期，这主要是因为度假村（由 Bluesun 经营）的管理方式。我们住在靠近海滩的 C3 号小屋。以下是优缺点的总结。
优点
Neilson 的员工——一如既往，Neilson 团队为品牌增光添彩。
• 我女儿参加了第一周的 Hot Shots 活动。起初她有些犹豫，但多亏了 Sam 和 Emily（“Gremlin”），她完成了英国皇家帆船协会 (RYA) 一级和二级帆船以及一级帆板的证书。现在她已经完全爱上帆船了！ • 我儿子太喜欢Surfbusters了，他为了和朋友们待在一起，放弃了和我们一起吃午饭——感谢Maddie和Joe让他如此投入。
• 海滩团队和保姆们的敬业精神绝对值得五星好评。
特别感谢餐厅的Ivana，她调制了一杯完美的杏仁奶干卡布奇诺。她花时间练习，确保完美，这点非常值得赞赏。
缺点
遗憾的是，度假村本身在几个方面存在不足：
设施共用且缺乏安全保障——
度假村并非只接待Neilson的客人，而且似乎有超过声称的5%的非英国游客。许多Bluesun露营地的客人使用了Neilson的日光浴床和设备，在海滩上吸烟，到处乱扔烟头。我们感觉不像在Vounaki那样安全，而且不能把物品放在无人看管的地方。儿童泳池区还发生了一起涉及非住客的事件，令人担忧，但酒店并未采取任何措施。为客人佩戴安全腕带或许能有所帮助。
餐厅和食物质量 –
• 冷盘自助餐上每天都有苍蝇，而且没有遮盖食物。
• 用餐高峰时段座位不足；自助餐前排长队。
• 食物寡淡（午餐/晚餐），缺乏调味，甚至连意大利菜的尝试都令人失望。
海滩和设备 –
• 岩石海滩，卵石滩区域非常有限，必须穿沙滩鞋。
• 非住客使用尼尔森日光浴床。
• 帆船经常装备不良或未经检查，导致设备故障。
风暴 –
该地区易受博拉风暴影响，天气变化莫测。我们在入住期间经历了两次。风暴来袭时，海滩关闭，所有活动取消，有时由于强风，活动会持续长达三天。之后海水温度也会明显下降。
停电 –
• 回国前的最后一晚，我们又遭遇了一次停电——这次是迄今为止最糟糕的一次。气温飙升至37°C，没有空调，机舱里感觉像桑拿房一样。
晚上9点停电。我们以为是维修人员在维修，但到了晚上11点，我们仍然没有电，也没有空调，汗流浃背。机舱里没有电话，所以我们没法打电话给接待处。那时我们已经把所有衣服都收拾好了，而我丈夫——他患有严重的心力衰竭——在酷暑中挣扎。他的床边放着一个Medicare发射器，用来监测他的ICD（植入式心脏复律除颤器），以防心力衰竭。出于对他健康的担忧，我摸黑穿着能找到的所有衣服一路走到接待处，结果发现维修人员几个小时前就回家了，以为电源修好了，根本没去检查。
Blue Sun 接待处和 Neilson 运营经理帮我们换了一间带移动空调的酒店房间，但房间噪音太大，根本睡不着。我问 Neilson 的运营经理，既然情况紧急，为什么不叫维修人员回来？他态度很抗拒，坚称自己也无能为力。他甚至声称自己不知道本周早些时候的第一次停电，在我看来，这体现了 Neilson 管理层和 Blue Sun 团队之间令人担忧的沟通和监督缺失。这么大的度假村居然没有全天候的维护，真是奇怪。
我告诉他我们不能住在那个吵闹的房间里，经过一番周折，他给我们安排了两间独立的、配有合适空调的酒店房间。虽然把一家人分开住不太理想，但至少我们终于在半夜睡着了。
早上我们回到小屋，电和空调都恢复了。我们去吃了早餐，上午11:30从海滩回来，停电了。所以没有电，也没有空调……又是高温天气，我们在小屋里简直喘不过气来，我女儿感觉头晕目眩。我们冒着酷暑回到前台，告诉他们停电了，但直到我们下午3点离开度假村才恢复供电！我们付了延迟退房到下午3点的费用，却无法使用。
显然，这一直是这家度假村的一个问题，在我们到达之前就停电了。我很震惊他们竟然没有采取适当的解决方案。一台基本的发电机就能确保持续供电——这是客人绝对应该享受的。尤其是考虑到这些假期的费用。尼尔森至少应该保证这些基本需求。这种情况对客人不公平，而且远远低于可接受的标准。
住宿问题 -
• 窗帘发霉，挂钩断裂，空调噪音大，没有客房内电话，三次停电，报告有小蚂蚁，但无人照管。
• 枕头沾满污渍（一大块血迹），根本不应该用。
• 度假村普遍缺乏维护，玻璃杯和垃圾随处可见。从沙滩排球场走到小屋，污水处理厂发出恶臭。小屋旁的路灯有时不亮。
活动与组织 -
• 日程安排混乱，每周三个到达日期不同，应用程序上的沟通不清晰。
• 孩子们的周六展示时间安排不当，证书在出发前一天才发放，似乎是事后才考虑的，错过了家长庆祝成就的机会。其他度假村的演示和证书发放都在出发前一天进行。
• 仅限上午的活动课程限制了教练的时间。下午的课程由联合诊所代替。
• Blue Sun 组织的短途旅行价格过高（前往克尔卡国家公园或十六湖国家公园的巴士和门票每人 106 欧元，前往扎达尔每人 65 欧元），而且参加人数不多。克尔卡国家公园没有报名，所以我们没能去。克尔卡国家公园的开放时间是上午 8:45 至下午 4:00，十六湖国家公园的开放时间我记得是上午 8:00 至下午 6:00。由于儿童俱乐部的开放时间为上午 9:30 至下午 5:30，您还需要额外支付 Neilson 托儿服务费，每位儿童每小时 12 欧元。
健康水疗中心——价格与质量不符（基础凝胶足疗 50 欧元，不含额外服务）。我没有体验过按摩，所以无法评论。
结语
尼尔森团队再次证明了我们多年来一直是忠实宾客的原因——他们的活力、专业精神以及对宾客的真诚关怀，才是这次假期不至于完全失败的唯一原因。可惜的是，在Bluesun的管理下，度假村本身远未达到尼尔森一贯的标准。
从糟糕的维护和卫生问题，到薄弱的安保措施、共用设施以及令人失望的食物，阿拉娜海滩俱乐部始终未能达到标准。一些严重的事故——例如在极端高温下反复断电，而管理层却没有立即采取措施——表明他们缺乏应对措施和宾客关怀，令人担忧。对于如此高昂的价格，可靠的电力、妥善的维护以及安全、管理良好的环境等基本需求应该是不容妥协的。
虽然我们会继续在尼尔森度假，但我们不会再回到阿拉娜海滩俱乐部了。沃纳基仍然是我们尼尔森度假的标杆——温暖、个性化、管理完善，物有所值。
多年来，我们一直是 Neilson 的忠实顾客，几乎去过所有地方，从达哈卜和福卡亚到希腊的各个度假胜地，再到意大利。沃纳基一直是我们的最爱——我们已经去过四次了——所以今年我们决定去克罗地亚试试。可惜的是，Alana 海滩俱乐部并没有达到我们的预期，这主要是因为度假村（由 Bluesun 经营）的管理方式。我们住在靠近海滩的 C3 号小屋。以下是优缺点的总结。
优点
Neilson 的员工——一如既往，Neilson 团队为品牌增光添彩。
• 我女儿参加了第一周的 Hot Shots 活动。起初她有些犹豫，但多亏了 Sam 和 Emily（“Gremlin”），她完成了英国皇家帆船协会 (RYA) 一级和二级帆船以及一级帆板的证书。现在她已经完全爱上帆船了！ • 我儿子太喜欢Surfbusters了，他为了和朋友们待在一起，放弃了和我们一起吃午饭——感谢Maddie和Joe让他如此投入。
• 海滩团队和保姆们的敬业精神绝对值得五星好评。
特别感谢餐厅的Ivana，她调制了一杯完美的杏仁奶干卡布奇诺。她花时间练习，确保完美，这点非常值得赞赏。
缺点
遗憾的是，度假村本身在几个方面存在不足：
设施共用且缺乏安全保障——
度假村并非只接待Neilson的客人，而且似乎有超过声称的5%的非英国游客。许多Bluesun露营地的客人使用了Neilson的日光浴床和设备，在海滩上吸烟，到处乱扔烟头。我们感觉不像在Vounaki那样安全，而且不能把物品放在无人看管的地方。儿童泳池区还发生了一起涉及非住客的事件，令人担忧，但酒店并未采取任何措施。为客人佩戴安全腕带或许能有所帮助。
餐厅和食物质量 –
• 冷盘自助餐上每天都有苍蝇，而且没有遮盖食物。
• 用餐高峰时段座位不足；自助餐前排长队。
• 食物寡淡（午餐/晚餐），缺乏调味，甚至连意大利菜的尝试都令人失望。
海滩和设备 –
• 岩石海滩，卵石滩区域非常有限，必须穿沙滩鞋。
• 非住客使用尼尔森日光浴床。
• 帆船经常装备不良或未经检查，导致设备故障。
风暴 –
该地区易受博拉风暴影响，天气变化莫测。我们在入住期间经历了两次。风暴来袭时，海滩关闭，所有活动取消，有时由于强风，活动会持续长达三天。之后海水温度也会明显下降。
停电 –
• 回国前的最后一晚，我们又遭遇了一次停电——这次是迄今为止最糟糕的一次。气温飙升至37°C，没有空调，机舱里感觉像桑拿房一样。
晚上9点停电。我们以为是维修人员在维修，但到了晚上11点，我们仍然没有电，也没有空调，汗流浃背。机舱里没有电话，所以我们没法打电话给接待处。那时我们已经把所有衣服都收拾好了，而我丈夫——他患有严重的心力衰竭——在酷暑中挣扎。他的床边放着一个Medicare发射器，用来监测他的ICD（植入式心脏复律除颤器），以防心力衰竭。出于对他健康的担忧，我摸黑穿着能找到的所有衣服一路走到接待处，结果发现维修人员几个小时前就回家了，以为电源修好了，根本没去检查。
Blue Sun 接待处和 Neilson 运营经理帮我们换了一间带移动空调的酒店房间，但房间噪音太大，根本睡不着。我问 Neilson 的运营经理，既然情况紧急，为什么不叫维修人员回来？他态度很抗拒，坚称自己也无能为力。他甚至声称自己不知道本周早些时候的第一次停电，在我看来，这体现了 Neilson 管理层和 Blue Sun 团队之间令人担忧的沟通和监督缺失。这么大的度假村居然没有全天候的维护，真是奇怪。
我告诉他我们不能住在那个吵闹的房间里，经过一番周折，他给我们安排了两间独立的、配有合适空调的酒店房间。虽然把一家人分开住不太理想，但至少我们终于在半夜睡着了。
早上我们回到小屋，电和空调都恢复了。我们去吃了早餐，上午11:30从海滩回来，停电了。所以没有电，也没有空调……又是高温天气，我们在小屋里简直喘不过气来，我女儿感觉头晕目眩。我们冒着酷暑回到前台，告诉他们停电了，但直到我们下午3点离开度假村才恢复供电！我们付了延迟退房到下午3点的费用，却无法使用。
显然，这一直是这家度假村的一个问题，在我们到达之前就停电了。我很震惊他们竟然没有采取适当的解决方案。一台基本的发电机就能确保持续供电——这是客人绝对应该享受的。尤其是考虑到这些假期的费用。尼尔森至少应该保证这些基本需求。这种情况对客人不公平，而且远远低于可接受的标准。
住宿问题 -
• 窗帘发霉，挂钩断裂，空调噪音大，没有客房内电话，三次停电，报告有小蚂蚁，但无人照管。
• 枕头沾满污渍（一大块血迹），根本不应该用。
• 度假村普遍缺乏维护，玻璃杯和垃圾随处可见。从沙滩排球场走到小屋，污水处理厂发出恶臭。小屋旁的路灯有时不亮。
活动与组织 -
• 日程安排混乱，每周三个到达日期不同，应用程序上的沟通不清晰。
• 孩子们的周六展示时间安排不当，证书在出发前一天才发放，似乎是事后才考虑的，错过了家长庆祝成就的机会。其他度假村的演示和证书发放都在出发前一天进行。
• 仅限上午的活动课程限制了教练的时间。下午的课程由联合诊所代替。
• Blue Sun 组织的短途旅行价格过高（前往克尔卡国家公园或十六湖国家公园的巴士和门票每人 106 欧元，前往扎达尔每人 65 欧元），而且参加人数不多。克尔卡国家公园没有报名，所以我们没能去。克尔卡国家公园的开放时间是上午 8:45 至下午 4:00，十六湖国家公园的开放时间我记得是上午 8:00 至下午 6:00。由于儿童俱乐部的开放时间为上午 9:30 至下午 5:30，您还需要额外支付 Neilson 托儿服务费，每位儿童每小时 12 欧元。
健康水疗中心——价格与质量不符（基础凝胶足疗 50 欧元，不含额外服务）。我没有体验过按摩，所以无法评论。
结语
尼尔森团队再次证明了我们多年来一直是忠实宾客的原因——他们的活力、专业精神以及对宾客的真诚关怀，才是这次假期不至于完全失败的唯一原因。可惜的是，在Bluesun的管理下，度假村本身远未达到尼尔森一贯的标准。
从糟糕的维护和卫生问题，到薄弱的安保措施、共用设施以及令人失望的食物，阿拉娜海滩俱乐部始终未能达到标准。一些严重的事故——例如在极端高温下反复断电，而管理层却没有立即采取措施——表明他们缺乏应对措施和宾客关怀，令人担忧。对于如此高昂的价格，可靠的电力、妥善的维护以及安全、管理良好的环境等基本需求应该是不容妥协的。
虽然我们会继续在尼尔森度假，但我们不会再回到阿拉娜海滩俱乐部了。沃纳基仍然是我们尼尔森度假的标杆——温暖、个性化、管理完善，物有所值。
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