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ElianeP360
A beautiful winery experience — sadly overshadowed by a lack of transparency at checkout
JUSTIN Vineyards & Winery的点评
点评：My visit to Justin Winery started with great promise. It was our first time in Paso Robles, and we arrived a day earlier than our scheduled reservation hoping to reschedule. The staff was incredibly welcoming and accommodating. The wine tasting experience was generous and informative, and the atmosphere felt truly special. I left the tasting room feeling like we had just visited the best winery in the region.
Unfortunately, all of that was undone by what happened during checkout.
We were not shown a check or final bill before payment. No one informed us that gratuity would be automatically added to the wine bottles we purchased. I only realized this after returning from the trip and reviewing the emailed receipt. At no point were we asked if we wanted to leave a tip or approve the total. I don’t mind tipping for great service — in fact, I would have gladly done so — but not being informed felt deceptive and unprofessional.
I reached out to the winery afterward, hoping for a sincere response. Unfortunately, their reply was a generic, impersonal email that didn’t truly acknowledge the issue or offer any meaningful resolution. That follow-up only reinforced my disappointment.
It’s a real shame, because the experience had the potential to be extraordinary. But trust and transparency are fundamental in hospitality — and when those are compromised, so is the entire experience.
Unfortunately, all of that was undone by what happened during checkout.
We were not shown a check or final bill before payment. No one informed us that gratuity would be automatically added to the wine bottles we purchased. I only realized this after returning from the trip and reviewing the emailed receipt. At no point were we asked if we wanted to leave a tip or approve the total. I don’t mind tipping for great service — in fact, I would have gladly done so — but not being informed felt deceptive and unprofessional.
I reached out to the winery afterward, hoping for a sincere response. Unfortunately, their reply was a generic, impersonal email that didn’t truly acknowledge the issue or offer any meaningful resolution. That follow-up only reinforced my disappointment.
It’s a real shame, because the experience had the potential to be extraordinary. But trust and transparency are fundamental in hospitality — and when those are compromised, so is the entire experience.
翻译：我对贾斯汀酒庄的访问一开始就充满了期待。这是我们第一次来帕索罗布尔斯，我们比预定时间提前了一天到达，希望能重新安排行程。工作人员非常热情周到。品酒体验慷慨大方，内容丰富，氛围也格外特别。离开品酒室时，我感觉就像参观了该地区最好的酒庄一样。
不幸的是，结账时发生的事情让这一切化为泡影。
付款前，我们没有看到支票或最终账单。没有人告知我们小费会自动添加到我们购买的葡萄酒中。我是在旅行回来查看邮件收据后才意识到这一点的。酒庄方面从未询问我们是否需要留下小费或是否同意支付总额。我不介意为优质的服务付小费——事实上，我很乐意这样做——但没有告知我们，感觉像是在欺骗我们，很不专业。
之后我联系了酒庄，希望得到真诚的回复。不幸的是，他们的回复只是一封普通的、缺乏人情味的邮件，既没有真正承认问题所在，也没有提供任何有意义的解决方案。后续的回复只会加剧我的失望。
这真是太遗憾了，因为这次体验本来可以非常精彩。但信任和透明度是酒店业的基石——如果这些都受到损害，整个体验也会受到影响。
不幸的是，结账时发生的事情让这一切化为泡影。
付款前，我们没有看到支票或最终账单。没有人告知我们小费会自动添加到我们购买的葡萄酒中。我是在旅行回来查看邮件收据后才意识到这一点的。酒庄方面从未询问我们是否需要留下小费或是否同意支付总额。我不介意为优质的服务付小费——事实上，我很乐意这样做——但没有告知我们，感觉像是在欺骗我们，很不专业。
之后我联系了酒庄，希望得到真诚的回复。不幸的是，他们的回复只是一封普通的、缺乏人情味的邮件，既没有真正承认问题所在，也没有提供任何有意义的解决方案。后续的回复只会加剧我的失望。
这真是太遗憾了，因为这次体验本来可以非常精彩。但信任和透明度是酒店业的基石——如果这些都受到损害，整个体验也会受到影响。
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