点评:To celebrate my wife's birthday, we went for afternoon tea on the Wealden Rambler service and were not disappointed. We were greeted on arrival by the resplendent Robert who was friendly and charming. He confirmed our booking and which coach and table we would be seated at and wished us a pleasant afternoon. The food was superb as were all the wonderful Bluebell staff who looked after us with copious refills of their wonderful tea. I cannot praise them enough. The whole experience was fantastic and the attention to detail and customer enjoyment was second to none. The only enhancement that I would make is to the confirmation email a little clearer with regards to printing your ticket as this isn't necessary as an electronic copy on your smartphone is permitted and far more efficient than producing a paper copy. We will certainly be making the trip again.
翻译:为了庆祝妻子的生日,我们乘坐威尔登漫步者列车(Wealden Rambler)享用了下午茶,果然如愿以偿。抵达后,热情友好的罗伯特热情接待了我们。他确认了我们的预订,并告知了我们将坐哪节车厢和哪张桌子,并祝我们下午愉快。食物美味可口,蓝铃列车(Bluebell)的工作人员也同样出色,他们热情地为我们续茶,无微不至。我对他们的赞美之词真是无以言表。整个体验非常棒,他们对细节的关注和顾客的愉悦体验无与伦比。我唯一想改进的地方是,确认邮件中应该更清楚地说明如何打印车票,因为打印车票并非必需,因为可以使用智能手机打印电子版,而且比打印纸质版效率高得多。我们一定会再次乘坐这趟列车。