- Just Go Motorhomes (Broxburn) - Just Go Motorhomes - 2条旅客点评与比价

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Just Go Motorhomes的点评

2025年07月25日发布于: 海外

点评：Terrible experience. Motorhome was quite new and initially we were happy but once we were on the road it was not the case. The motorhome had a fridge that did not work properly and froze all of our food twice. There was no TV, the hot water only worked intermittently, two blinds didn't go all the way up, there were no manuals or instructions for anything. I tried to contact customer service while we were on the road and no one replied. We were talked into an insurance package we didn't need and if we didn't go with their insurance they would have taken $5,000 AUD out of our bank with a 30 day refund of money. We hired linen and it didn't fit the bed properly. Food left in the fridge from the previous customers. The bathroom was filthy, hair all over the shower floor, toothpaste splatters on the mirrror and the shower door didn't close properly. The induction took all of 5 minutes and we were hardly shown anything, including the QR code which we were apparently meant to scan for support. It's a shame we got blamed for not using the code when we didn't know that's what we were supposed to do.
On return I sent 3 emails before someone replied and basically I was told "sorry for the inconvenience and we are looking into it" Terrible customer support and service.
Not good enough. Absolutely would not recommend

翻译：糟糕的体验。房车很新，一开始我们很满意，但上路后就完全不一样了。房车里的冰箱不能正常工作，把我们所有的食物都冻了两次。没有电视，热水断断续续地供应，两个百叶窗没有完全拉上，没有任何手册或说明。路上我试图联系客服，但没有人接听。他们说服我们购买了一份我们不需要的保险，如果我们不购买他们的保险，他们会从我们的银行账户中扣除 5,000 澳元，并在 30 天内退款。我们租了床单，但床和床不太匹配。冰箱里还有之前顾客留下的食物。浴室很脏，淋浴间的地板上到处都是头发，镜子上溅满了牙膏，淋浴门关不严。入职培训只花了 5 分钟，几乎没有人给我们看任何东西，包括我们显然是想扫描二维码寻求支持。真可惜，我们竟然因为不知道该怎么使用代码而受到指责。
回来后，我发了3封邮件才有人回复，基本上就是“很抱歉给您带来不便，我们正在调查”。糟糕的客户支持和服务。
不够好。绝对不推荐。

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