下载App
旅行
账户
christina y
Maybe look elsewhere….
David J. Witchell Spa的点评
点评：Sorry long post…Very disappointing. We had a group of ladies 5/6 of us that booked 3 months out a spa day for our friend’s birthday. At 11 pm the night before the birthday girls husband went into cardiac arrest and remained on life support for the next month and still recovering. We called at 2 am to inform the salon, again at 7 and continued to call until we reached someone to prevent the staff from coming in. The salon was apologetic and said to reach back out when we were ready to rebook, we were so appreciative and they also were since they could notify the staff in time. We put down almost $200 a person non refundable deposit. A few months have gone by and we are finally able to celebrate our friend who went through something no one should ever have to deal with and who needed this day! We went to rebook and they want us to forfeit our deposit and pay the full price again! Look….i get it…I run a business and profits could be lost that day, however we aren’t talking about a “no show, non refundable”. There has to be some kind of human element to running a business. We obviously are coming back to give another $1200. …at least return our email or pick up the phone to discuss our options. Instead we were completely ghosted. We lose our 1k deposit. We are going on with our spa day to celebrate our beautiful friend…so why would you not want the revenue and the reputation of truly caring for your community? David and Sophia..please do better! I post positive reviews..my social media is full of support and love for our small businesses! I’m sure your establishment is wonderful…but we need to do better! This is a missed opportunity for you…I personally host multiple woman and couple events and would have brought so much to your business…we could have chosen the corporate chains…we chose your small business to support..do better!
翻译：抱歉，帖子太长了……非常令人失望。我们一群女士，有 5/6 个人，提前 3 个月预订了一天水疗，庆祝我们朋友的生日。生日前一天晚上 11 点，女孩的丈夫心脏骤停，在接下来的一个月里一直靠生命支持系统维持生命，目前仍在康复中。我们凌晨 2 点打电话通知沙龙，7 点再次打电话，一直打电话，直到我们找到一个人阻止工作人员进来。沙龙很抱歉，并告诉我们，当我们准备重新预订时再联系他们，我们非常感激，他们也很感激，因为他们能及时通知工作人员。我们每人支付了近 200 美元的不可退还押金。几个月过去了，我们终于可以庆祝我们的朋友了，他经历了任何人都不应该经历的事情，他需要这一天！我们去重新预订，他们想让我们没收押金，再次支付全价！听着……我明白了……我经营一家企业，那天可能会损失利润，但我们说的不是“缺席，不退款”。经营企业必须有某种人性因素。我们显然会回来再捐 1200 美元。……至少回复我们的电子邮件或拿起电话讨论我们的选择。相反，我们完全被忽视了。我们失去了 1000 美元的押金。我们将继续我们的水疗日来庆祝我们美丽的朋友……所以为什么你们不想要收入和真正关心社区的声誉？大卫和索菲亚……请做得更好！我发表了积极的评论……我的社交媒体充满了对我们小企业的支持和热爱！我相信你的机构很棒……但我们需要做得更好！这对你来说是一个错失的机会……我个人举办了多场女性和情侣活动，会为你的生意带来很多……我们本可以选择企业连锁店……我们选择支持你的小企业……做得更好！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
