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Ada L
Very poor experience
新加坡缆车的点评
点评：Complaint Regarding Cable Car Experience
Dear Customer Service Team,
I hope this message finds you well. I am writing to express my disappointment regarding our recent experience with the cable car service during our visit in Sentosa
On the day of our visit, we specifically requested tickets that included the resorts world Sentosa cable car charm, emphasizing this point multiple times while purchasing. Regrettably, the ticket staff responded with a poor attitude, insisting that the charms were sold out. Despite our repeated inquiries about alternative stations, the staff continued to assert that all locations were out of charms.
In order to avoid disappointing our young children, we reluctantly decided to purchase the tickets without the charm. However, upon arriving at the Peak Gift Shop, we observed other guests exchanging tickets for the commemorative charms. The gift shop staff informed us that there were plenty of charms available, but that our tickets were not eligible for redemption.
We were extremely frustrated to learn of this misinformation, as our visit was primarily motivated by the desire to obtain these charms. Not only did we feel deceived, but we also felt that our time and money were wasted.
As a group of seven individuals who had deliberately planned this outing, we are disheartened by the lack of honesty and clarity from your staff. This experience has certainly impacted our perception of your services, and we are left feeling quite dissatisfied.
We hope you will take this feedback seriously and investigate the mishandling of information by your staff to prevent other guests from experiencing similar disappointments in the future.
Thank you for your attention to this matter. We look forward to your prompt response.
Best regards,
Ada
ada.lo329@gmail.com
Dear Customer Service Team,
I hope this message finds you well. I am writing to express my disappointment regarding our recent experience with the cable car service during our visit in Sentosa
On the day of our visit, we specifically requested tickets that included the resorts world Sentosa cable car charm, emphasizing this point multiple times while purchasing. Regrettably, the ticket staff responded with a poor attitude, insisting that the charms were sold out. Despite our repeated inquiries about alternative stations, the staff continued to assert that all locations were out of charms.
In order to avoid disappointing our young children, we reluctantly decided to purchase the tickets without the charm. However, upon arriving at the Peak Gift Shop, we observed other guests exchanging tickets for the commemorative charms. The gift shop staff informed us that there were plenty of charms available, but that our tickets were not eligible for redemption.
We were extremely frustrated to learn of this misinformation, as our visit was primarily motivated by the desire to obtain these charms. Not only did we feel deceived, but we also felt that our time and money were wasted.
As a group of seven individuals who had deliberately planned this outing, we are disheartened by the lack of honesty and clarity from your staff. This experience has certainly impacted our perception of your services, and we are left feeling quite dissatisfied.
We hope you will take this feedback seriously and investigate the mishandling of information by your staff to prevent other guests from experiencing similar disappointments in the future.
Thank you for your attention to this matter. We look forward to your prompt response.
Best regards,
Ada
ada.lo329@gmail.com
翻译：关于缆车体验的投诉
尊敬的客服团队：
希望您一切安好。我写这封信是为了表达我对近期圣淘沙缆车体验的失望之情。
在我们游览当天，我们特意要求购买包含圣淘沙名胜世界缆车挂饰的车票，并在购票时多次强调这一点。遗憾的是，售票员态度恶劣，坚持说挂饰已经售罄。尽管我们反复询问其他站点，工作人员仍然坚持所有站点都已售罄。
为了不让年幼的孩子失望，我们无奈之下只好购买了不含挂饰的车票。然而，当我们到达山顶礼品店时，却看到其他游客正在用车票兑换纪念挂饰。礼品店工作人员告知我们挂饰数量充足，只是我们的车票无法兑换。
得知您提供的信息有误，我们感到非常失望，因为我们此行的主要目的就是为了购买这些护身符。我们不仅感到被欺骗，还觉得时间和金钱都被浪费了。
我们一行七人，精心策划了这次出行，贵公司员工缺乏诚信和清晰的沟通方式令我们非常失望。这次经历严重影响了我们对贵公司服务的印象，我们感到非常不满。
我们希望贵公司能够认真对待我们的反馈，并调查贵公司员工的信息处理不当行为，以避免其他客人将来遭遇类似的失望。
感谢您对此事的关注。我们期待您的尽快回复。
此致，
Ada
ada.lo329@gmail.com
尊敬的客服团队：
希望您一切安好。我写这封信是为了表达我对近期圣淘沙缆车体验的失望之情。
在我们游览当天，我们特意要求购买包含圣淘沙名胜世界缆车挂饰的车票，并在购票时多次强调这一点。遗憾的是，售票员态度恶劣，坚持说挂饰已经售罄。尽管我们反复询问其他站点，工作人员仍然坚持所有站点都已售罄。
为了不让年幼的孩子失望，我们无奈之下只好购买了不含挂饰的车票。然而，当我们到达山顶礼品店时，却看到其他游客正在用车票兑换纪念挂饰。礼品店工作人员告知我们挂饰数量充足，只是我们的车票无法兑换。
得知您提供的信息有误，我们感到非常失望，因为我们此行的主要目的就是为了购买这些护身符。我们不仅感到被欺骗，还觉得时间和金钱都被浪费了。
我们一行七人，精心策划了这次出行，贵公司员工缺乏诚信和清晰的沟通方式令我们非常失望。这次经历严重影响了我们对贵公司服务的印象，我们感到非常不满。
我们希望贵公司能够认真对待我们的反馈，并调查贵公司员工的信息处理不当行为，以避免其他客人将来遭遇类似的失望。
感谢您对此事的关注。我们期待您的尽快回复。
此致，
Ada
ada.lo329@gmail.com
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