旅行
账户
Cathrine R
A strange experience, made us think the staff couldn’t cope
Dorney Court的点评
点评：We called in for a coffee and cake at about 11:45 on a Sunday morning. On entering the cafe there was a large sign saying breakfast was over (at 11:20, if I remember correctly) which was fine. We waited to be seated and the first thing the waitress told us was breakfast was over, which we said was fine. She then said there would be a long wait for coffee, the cafe didn’t seem particularly busy so we said it would be fine. It seemed like she didn’t really want us there but led us to a table. We ordered coffee and cakes which took about 15 minutes to arrive, after a slight mixup about one of the drinks - maybe a bit slow but it was a Sunday and we weren’t in a rush. The food and drinks were fine although my cinnamon bun had been heated quite a lot which was a bit weird as I hadn’t been asked if I wanted it heated. Our bill was about £12, which was fine, and the cafe itself and garden centre are lovely with lots of nice things on sale. There were at least 5 waiting staff, not to mention the people behind the counter making drinks,etc and others in the kitchen so I’m not sure what the problem was. The waiting staff (range of ages) did seem to be wandering backwards and forwards a lot, not necessarily carrying anything which made us wonder if they hadn’t been properly trained and didn’t really know what to do. Despite the initial comment about breakfast having finished we noticed one member of staff wandering around with a cooked breakfast well after 12pm (and eventually taking it back to the kitchen). There is a large seating area outside which was empty, I’d be concerned about going on a summer day when those tables were busy as the staff today didn’t seem to cope with the tables inside which were at less-than-full-capacity. A mixed experience overall, and a bit weird as we couldn’t understand why the staff were struggling…
翻译：星期天早上 11:45 左右，我们点了咖啡和蛋糕。走进咖啡馆，看到一个大牌子写着早餐已经结束（如果我没记错的话，是 11:20），这没什么。我们等着就座，女服务员告诉我们的第一件事就是早餐已经结束，我们说没关系。然后她说要等很长时间才能喝到咖啡，咖啡馆似乎不是特别忙，所以我们说没关系。她似乎并不希望我们在那里，但把我们带到了一张桌子旁。我们点了咖啡和蛋糕，大约 15 分钟后才送来，在一种饮料上出现了一点小混乱之后——可能有点慢，但那天是星期天，我们并不着急。食物和饮料都很好，虽然我的肉桂卷加热了很多次，这有点奇怪，因为我没有被问到是否要加热。我们的账单大约是 12 英镑，这没什么问题，咖啡馆本身和花园中心都很漂亮，有很多好东西在打折。至少有 5 名服务员，更不用说柜台后面调酒的人和厨房里的其他人了，所以我不确定问题出在哪里。服务员（年龄各异）似乎经常来回走动，不一定带着任何东西，这让我们怀疑他们是否没有经过适当的培训，也不知道该做什么。尽管最初有人说早餐已经吃完了，但我们注意到一名员工在 12 点之后拿着煮好的早餐四处走动（最后把它带回厨房）。外面有一个很大的座位区，空无一人，我担心夏天去的时候那些桌子很忙，因为今天的员工似乎无法应付里面的桌子，因为里面的桌子都坐满了。总体来说是一次好坏参半的体验，有点奇怪，因为我们不明白为什么员工会这么挣扎……
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