点评:BEWARE! Place stole my deposit and has no compassion!
My dream trip was ruined when I came down with covid and couldn’t dive with them, which they obviously couldn’t care less about. Alerted company 4 days in advance that I couldn’t make it and asked when my deposit to hold my spot would be returned. Surprise, they say the deposit wasn’t returnable although it doesn’t say that anywhere on their website when I paid (as shown in uploaded photo). I can see not returning it when someone just doesn't show up or something, but having your dream trip ruined by covid and you not showing compassion to that is pretty gross. Figured New Zealand people were pretty nice, respectable and compassionate but I guess not. Place probably sold my seat and profited twice by stealing my money. I recommend looking elsewhere to dive as this company cannot be trusted.
翻译:小心!这个地方偷走了我的押金,毫无同情心!
当我感染新冠病毒无法与他们一起潜水时,我的梦想之旅就毁了,他们显然对此毫不在意。提前 4 天通知公司我无法参加,并询问何时退还我用于保留座位的押金。令人惊讶的是,他们说押金不可退还,尽管我付款时他们的网站上没有任何地方提到这一点(如上传的照片所示)。我可以理解当有人没有出现或发生其他事情时不退还押金,但是你的梦想之旅被新冠病毒毁了,你却没有表现出同情心,这真是太恶心了。我以为新西兰人很友善、可敬、富有同情心,但我想不是。这个地方可能卖掉了我的座位,并通过偷走我的钱赚了两倍的利润。我建议去其他地方潜水,因为这家公司不可信。