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Do not do this if you’re not okay with a refund after derailment
The Devil's Nose Train Ride的点评
点评：Horrible experience. Got only 30 minutes in when the train derailed. The obnoxious employees gaslit us the entire time making it seem like no big deal. We walked to the first station which was only supposed to be a 10 minute break until we went to the last stop for 45 minutes and return to Alausí. No honest updates were given. We got stuck at 2:30 and left at 8:00PM, getting to the station at 8:30, and leaving the station at 9 because we needed coffee for our 3 hour and 20 minute trip back to Cuenca. Many others were from Quito and farther cities. No compensation, employees dodged every attempt at asking about a refund, and they put the obnoxious work men on the microphone to tell us we were lucky we weren’t stuck for three days like some people. Ridiculous company that cannot take accountability and will steal your money if something goes wrong and make YOU feel bad for being upset. ALSO big coincidence that we spotted the workers from above before we made the switch to go down to their level to reach the station. We just so happened to BREAK DOWN where the work men were already fiddling with the rails.
翻译：糟糕的体验。上车才30分钟，火车就脱轨了。那些态度恶劣的工作人员全程对我们进行欺骗，表现得好像没什么大不了似的。我们步行到了第一个车站，原本只打算在那里休息10分钟，结果却在那里待了45分钟，之后才返回阿拉乌西。他们始终没有给出任何真实的情况通报。我们从下午2点半被困在那里，直到晚上8点才离开，到达车站时已经8点半了。我们在9点离开车站，因为要在接下来3小时20分钟的回程途中喝咖啡。很多其他乘客也来自基多及其他更远的城市。公司不予任何补偿，员工们则回避所有关于退款的询问；他们还派那些讨人厌的工作人员通过麦克风对我们说：我们很幸运，没像其他人那样被困上三天。真是一家荒谬至极的公司——出了问题就推卸责任，还会偷偷拿走你的钱，甚至让你因为生气而觉得是自己不对。同样是个巨大的巧合：在我们决定降到他们的高度去前往车站之前，我们正好从上方看到了那些工人。而我们车正好就在那些工人正在检修铁轨的地方抛锚了。
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